The Needed Necklace FAQ

Question:

Is this a legitimate business or just a scam? Is this a legitimate business or just a scam?

Answer:

Hey Richard we are a legitimate business :) Please let us know if you have any other questions we can answer for you!

By Emily S., Owner over a year old

See more answers (4)

Question:

I have placed an order through pay pal on nov 16 and here it is almost 1 month later abd i still havent received it. i have emailed multiple times and have yet to get a reply. i can post my emails also because i kept them as proof. theree is no phone number to contact anyone and no tracking number. if my order is not here this week i can contacting paypal

Answer:

Hey Tammy, please let me know your order # and I can get you any info you need :)

By Emily S., Owner over a year old

See more answers (2)

Question:

I am inquiring about a order that was placed on nov. 15,2015. a week on nov. 23 i got notification that it had been shipped. but have not heard anything since then. i have not received my item and it has been almost 3 weeks. this was to be a christmas gift for my daughter and i am wondering if it will even get here in time. i am also wondering where this business is located since it makes reference that it is able to ship to the usa. I am inquiring about a order that was placed on nov. 15,2015. a week on nov. 23 i got notification that it had been shipped. but have not heard anything since then. i have not received my item and it has been almost 3 weeks. this was to be a christmas gift for my daughter and i am wondering if it will even get here in time. i am also wondering where this business is located since it makes reference that it is able to ship to the usa.

Answer:

We are located in the US :) We can get you updated tracking info for your order is you email us at info@theneedednecklace.com or you can contact us via Facebook message on our Facebook page here: https://www.facebook.com/The-Needed-Necklace-378594485549960/?fref=ts and we will get back to you right away :)

By Emily S., Owner over a year old

See more answers (2)

Question:

Hi, i ordered two magnetic cables from you. the parcel has arrived but you have sent the wrong fittings...i wanted it for my ipad, these are mini usb. Hi, i ordered two magnetic cables from you. the parcel has arrived but you have sent the wrong fittings...i wanted it for my ipad, these are mini usb.

Answer:

Hi Susan, Appreciate having your message today! I would really love to help you with your concern! First, can I have your order number, please? Thanks!

By Emily S., Owner over a year old

Question:

Hi, i received the ring ordered, unfortunately it is slightly damaged and of small size. how can i get back my money?or get replaced?? Hi, i received the ring ordered, unfortunately it is slightly damaged and of small size. how can i get back my money?or get replaced??

Answer:

You need to send an email about your complaint to info@theneedednecklace.com for you to get a resolution.

By Emily S., Owner over a year old

Question:

I am very disappointed in this company. i am trying to return a ring and they are not responding except for the same pat answer, what do you want it replaced with? if i had wanted something else i would have ordered it in the first place. i will never order from them again. you can't even get in touch with a real person. I am very disappointed in this company. i am trying to return a ring and they are not responding except for the same pat answer, what do you want it replaced with? if i had wanted something else i would have ordered it in the first place. i will never order from them again. you can't even get in touch with a real person.

Answer:

Hey Pamela! We've received one email on the 12th about the discount and on the 14th about an update which we have responded accordingly. We want to inform you that we are more than happy to provide a resolution for you. Please contact us at info@theneedednecklace.com

By Jabe A. over a year old

Question:

I need to return a ring that doesn't work for me, but am getting no assistance whatsoever. I need to return a ring that doesn't work for me, but am getting no assistance whatsoever.

Answer:

We've sent you an email on how you want us resolve your concern.

By Jabe A. over a year old

Question:

I am checking on the status of my current orders I am checking on the status of my current orders

Answer:

I ordered a granddaughter bracelet for my granddaughter my name is Jessica decellious I ordered by credit card 3 weeks ago and have not received it can you please let me know when I will receive this

By Sarah S. over a year old

Question:

I placed an order on dec 9th & thought that it would be here for christmas. i would appreciate it if you would track my order #16613 & email me at rmamarosie@ail.com & let me know what is going on. i ordered two necklaces & now will not have them in time for gift giving. thank you... rose powers

Answer:

Can I get an answer to my question please

By christene b. over a year old

Question:

I ordered 2 necklaces. i received one but have not received the ballerina necklace, but both were charged to my account on 11/18/15. please either send the necklace or credit my account. if i do not hear from you i will turn this over to the tv station to find out what is going on. peggy springfield I ordered 2 necklaces. i received one but have not received the ballerina necklace, but both were charged to my account on 11/18/15. please either send the necklace or credit my account. if i do not hear from you i will turn this over to the tv station to find out what is going on. peggy springfield

Answer:

Hey Peggy, I can see from the USPS tracking #'s for your order - LS302614716CN and LS308857512CN - that one of your necklaces was delivered on Dec 10th and the other is in NY at the USPS facility and should be delivered within a day or so to you :) You can track your orders here: https://tools.usps.com/go/TrackConfirmAction_input. Please let me know if you need anything else :)

By Emily S., Owner over a year old

The Needed Necklace Questions & Answers

Is this a legitimate business or just a scam? Is this a legitimate business or just a scam?

Hi, i received the ring ordered, unfortunately it is slightly damaged and of small size. how can i get back my money?or get replaced?? Hi, i received the ring ordered, unfortunately it is slightly damaged and of small size. how can i get back my money?or get replaced??

I need to return a ring that doesn't work for me, but am getting no assistance whatsoever. I need to return a ring that doesn't work for me, but am getting no assistance whatsoever.

I am checking on the status of my current orders I am checking on the status of my current orders

I placed an order on dec 9th & thought that it would be here for christmas. i would appreciate it if you would track my order #16613 & email me at rmamarosie@ail.com & let me know what is going on. i ordered two necklaces & now will not have them in time for gift giving. thank you... rose powers

Can’t see your question? Ask to get answers from the The Needed Necklace staff and other customers.