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TheMobileBase CA Reviews Summary
TheMobileBase CA has a rating of 4.6 stars from 48 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TheMobileBase CA most frequently mention mint condition and fast delivery. TheMobileBase CA ranks 12th among Mobile Phones sites.
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I bought my phone from the mobile base through Newegg. It was a lemon. Newegg sent them an email on March 1 and I sent them a follow up on march 6. I had to request a refund on March 8 for them to contact me to begin the refuse process. I requested an extension since requesting a refund was the only way to get ahold of them and they granted me an extra two days.
I would recommend not doing business with them.
I am very impressed with the iPhone se condition also that it is fully unlocked for any carrier I wish to chose from and on top of everything the price was amazing compared to Amazon and eBay, I would recommend to buy refer phones from The Mobile Base, PS they also say the condition of the phones on the website on the picture and it is very accurate :)
They have a wide selection of phens to choose from dna because of that I was able to get a good phone in a short while. The prices were laos good and they did to take long to process my order. I like it when I order something and it arrives in good condition
I prefer it when I order something for it to arrive as fast as possible and luckily my order was able to arrive very fast and I am glad that it did and it was in perfect condition. That made me order even more than and every time it has ebne the same good service.
This is another great aplce where you can buy mobile phones. I have been buying pheasant form them for me and my friends for years and in all that tie I have not had any size with what I ordered and what they delivered. They have a fast delivery time and the process the order fast enough.
I loved the great service that they offered me and that makes me want to shop more from them. They have a fast delivery time but it will also depend on where you are located. One of the other things that I like about them was the fact that they can be contacted and they answer promptly.
Phone came quickly, and the battery is bad, and the display fades, tried calling no phone number, tried emailing and it doesn't go thru,
The web site says, they require shipping number to return, I no longer have it, and can't get in contact with them. Believe I've been scammed.
I bought a refurbished Apple SE phone in "mint" condition. It arrived in good physical condition. However, within 10 minutes after a full charge, there was an error message about the battery. This message popped up twice more and then the battery discharged very quickly with minimal use of the phone. I am returning the phone and requesting a full refund. I can't recommend that I would trust this place.
Hi Sue
I am sorry to hear that you had an issue with your phone! We test all of our phones but it seems like there was a mistake. I hope your return experience was smooth and if you have any further questions, please do not hesitate to email us at admin@themobilebase.ca
I've been waiting days for a reply from them. My order is supposed to come today but says it's coming next week!
Hi Laura
I am sorry to hear that your order is running late. Canada Post is experiencing a slight delay due to Covid-19 and the Holiday season. Please send us an email at admin@themobilebase.ca if you have any question with your delivery.
BEWARE: No matter what "phone condition" you select, they DO NOT GUARANTEE THE BATTERY!
I ordered a "Good Condition" Iphone that lost 60% battery charge in one hour just on standby. In 20 minutes of use, it was down to 17%.
Hi Steve,
Thanks for taking time to leave a review on us. We would like to confirm that we have a 30 days satisfaction guarantee period including the battery life. No matter which condition of the phone you purchase from us, they are 100% fully functional and if any of our customers have any issue with the device, we offer a full refund (free return) or an exchange. It seems like your device was having a battery issue and we have issued a full refund on your order as per your request. If you need any further assistance, please feel free to email us and we will be happy to help.
Thank you
I highly recommend anyone who's looking for phone
I bought 2 blackberry leaps i purchased a wrong blackberry by accident so i sent an email to send 2 of the corrected phone and they replied within 2 hours
SUCH GREAT SERVICE!
The phones has minor scratches you barely can see!
Shipping was super quick within 1 business day!
So I got two phones from them one worked awesomely but the other had some battery defects and even my 30 day return period ended they still acknowledged it and let me return the defective phone. Awesome Company! Ethical Business! Will support this business in the future!
This is an exellent company that delivers a quality product in a timely manner. I would highly recommend them.
Just received and turned on my MINT CONDITION. LIKE BRAND NEW IPhone 5c and just amazed. Not a mark on it and works better than expected. Thank you. I had searched many sites and this one even gave the $25.00 discount on first purchase. My first IPhone and now will order one for my wife.
Fast delivery. Ordered an iPhone 6s in mint condition and it looks and performs like new. A charger was included but no earphones.
Bought an iPhone 5s, website said the condition of the phone was fair and with minor scratches but it appeared to be better than I expected and it arrived earlier than its previewed shipping date. Great service!
Order an iPhone SE that was advertised to be in mint condition. The phone arrived and was in better condition than expected. Not a scratch anywhere. It is so far working as expected with no problems. Planning on recommending MobileBase to others and planning on buying from them again in the very near future.
Bought a refurbished iPhone 6s. It was delivered quicker than expected and in better condition than expected! Worked flawlessly out of the box and I've had no problems with it. Battery keeps its charge all day. Would definitely buy from them again.
I ordered two iPhone fives and receive them in good condition exactly what was advertised I would buy from them again
Ordered an iphone7. It was a great price. I liked that it came refurbished and with free returns. Phone works great and was as described. Will definitely use The Mobile Base again!
From the business
Purchase your next smartphone from us and save big. All devices are certified used and fully tested. Your satisfaction is guaranteed with risk-free returns!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Mike, I am sorry to hear that. Our emails are being answered regularly from Monday to Friday. Could you please send us an email to admin@themobilebase.ca so we can help you further with your return?