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The Mine has a rating of 3.4 stars from 485 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Mine most frequently mention free shipping, timely manner, and best price. The Mine ranks 159th among Interior Design sites.
Proactively asks for customer feedback
After ranting about the poor service I received from this company I was contacted within 12 hours by a very helpful and courteous women named Racheal, she explained that my case was not handled properly by the customer service representative and they are correcting it immediately! She resolved all the issues I was having and followed up continuously throughout the entire process even checking after the delivery to be sure it was delivered perfectly! What a wonderful experience after all! I will gladly use this company again!
Can't believe Lowes would tarnish their reputation being associated with this company. Bought 2 LED lights, neither one worked and talked with service rep about getting return and getting refund. No response from their supplier company so rep said they would apply refund to credit card within 72 hours. After 10 emails and at least 8 calls, lots of time on hold, and numerous excuses and apologies, I received refund finally after almost 4 months. Worst product and service I ever received.
I ordered a hot tub that clearly shows as in stock on their website. A few days later the order status shows as back-ordered for 4 months. Although it is still "in stock". Cancelled, will never order anything from them again.
Update 1 on 12/4: Received an email explaining the issue which was appreciated. It appears they don't carry any stock, they basically process orders from manufacturers and have to rely on them to provide up to date info. The manufacturer updated The Mine five days ago that their hot tub will not be available until March. However, the website still says it is in stock and the estimated ship date is in 2 days. I have moved on and bought a much better hot tub from Costco, a retailer that I can trust.
Update 2: Checked stock status on 12/5 and it is now updated to reflect out of stock until March.
Tip for consumers:
Call customer service to have them double check stock with the manufacture. Otherwise, buy from Amazon or Costco.
I ordered a Kucht range. Twelve days later I was told there was an issue with the address. It got resolved through my personal concierge, Beth Balow, but no communication since. I emailed her twice and did not get a response. I got it at 20% discount. Two days later the Mine offered 25% discount and 30% on cyber Monday. I used the chat function and was told that the additional discount would be reflected and credited back to my card. Im not sure if I will receive the additional discount, since I have yet to receive order confirmation or confirmation of the discount. I ordered another high dollar item, a heated Towel Bar, at 25% off and the next day it was 30%. Same thing, I should get the additional discount, but no confirmation even though I specifically asked to be emailed. When I ordered the range, I had not set up an account, so I dont know the status. I have been charged, but no refund for the discount yet. What is the purpose of having a so called Personal Concierge if she doesnt communicate? It seems once the sale is done, so is the communication. I am very disappointed. This range listed for $3295 and I am afraid of what to expect should there be any problems once it is delivered. This is the first time I ordered a major appliance on line and only because of the good price. I hope this can get resolved since I will need some more appliances for our new home construction.
ORDERED A 6'x4' SHED THAT WENT ON SALE 5 DAYS LATER. REFUSED MY REQUEST TO ADJUST PRICING EVEN THOUGH ORDER STILL PROCESSING. ALSO, IT'S BEEN 2-1/2 WEEKS (18 DAYS) AND STILL NO SHIPMENT. LAST ENTRY FOR ORDER STATUS ACCORDING TO WEBSITE POSTED 5 DAYS AFTER PLACING ORDER, "PACKAGE PREPARED TO SHIP"
Jon, thank you for reaching out to us and working with us to fully resolve the issue. We are pleased that you accepted our refund and will continue to shop with us in the future. Thank you again!
I bought some night stands, they arrived promptly. I assembled them and they look fine, I threw away the boxes. Put then in their locations and then discovered they were to wide. The dimensions on the site were wrong. ATGStores.com assistance to get these items back to them has been horrible.
Their sales customer service is great but if something is wrong, good luck. They just do not care.
Place my order on 2/19/10 and was charged same day for my product that was scheduled to ship on 2/24. On 2/26 I got a shipment delayed notification for shipment on 3/5. Today is 3/6 and the status of my order still says "waiting on shipment from manufacturer" with a 3/5/10 ship date. Read some of the other postings here - hope I don't experience the same.
I ordered a quantity of one and received two of the identical items. It took several phone calls and even more emails to get one of them returned and my money reimbursed.
Their policy of charging your credit card upon order receipt isn't fair -- I've ordered two products recently, both have now been canceled as the products are now listed as "discontinued", but the charges remain on my credit card. They claim it takes one week after cancelation to reverse the charges -- I think this is an unjust way to improve their cash flow! They should charge your credit card when the product ships like most on-line merchants...
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Welcome to The Mine - a curated collection of high-quality home furnishings, lighting, hardware, & home d̩cor to fit your home's unique style.
The Mine, headquartered in the Pacific Northwest, is a premier destination for fine furnishings unlike any other in the online retail space. And now, we’re the first to introduce a truly personalized customer experience – Personal Concierge – that provides one-on-one assistance to those seeking the ultimate in comfort shopping from concept to completion.
The “Minds Behind The Mine” partner with cutting-edge designers as well as world-class leaders in innovative customer care to create a unique experience for every visitor that combines exceptional service, fresh design inspiration and a killer selection.
That’s how we make it easy to get the home you crave.
J E. Thank you for reaching out and working with our team to resolve the issue. We are glad we were able to refund you and correct the browsing results. Thank you - The Mine