I ordered a Kucht range. Twelve days later I was told there was an issue with the address. It got resolved through my personal concierge, Beth Balow, but no communication since. I emailed her twice and did not get a response. I got it at 20% discount. Two days later the Mine offered 25% discount and 30% on cyber Monday. I used the chat function and was told that the additional discount would be reflected and credited back to my card. Im not sure if I will receive the additional discount, since I have yet to receive order confirmation or confirmation of the discount. I ordered another high dollar item, a heated Towel Bar, at 25% off and the next day it was 30%. Same thing, I should get the additional discount, but no confirmation even though I specifically asked to be emailed. When I ordered the range, I had not set up an account, so I dont know the status. I have been charged, but no refund for the discount yet. What is the purpose of having a so called Personal Concierge if she doesnt communicate? It seems once the sale is done, so is the communication. I am very disappointed. This range listed for $3295 and I am afraid of what to expect should there be any problems once it is delivered. This is the first time I ordered a major appliance on line and only because of the good price. I hope this can get resolved since I will need some more appliances for our new home construction.