ThemeForest

I used to use these guys for some nice products when they started out. With huge success comes even bigger failure: greed. They have repeatedly yanked purchases I made, their developers get to decide whether or not to refund you or not. Guess how often they actually do offer one? You got it. These guys are nothing more than scam artists ripping people off.

My experience with their customer service left much to be desired. It felt like reaching out to them was akin to talking to a wall—total silence. To make matters worse, after disputing a charge on my credit card, their response was to lock me out of my account, cutting off any information about updates. It seemed as if they had forgotten the basics of customer relations as soon as there was a hiccup in payments. A total letdown.

This website not trusted.

Bethought request for refund money the refund money
When you invest time and money on your website.

I was purchase a them for themeforest.net but after 1 moth purchasing the theme thy mail i have successful process to refund.

So how customer can trust this website after purchasing they sleeping 1 or 2 month the work and send mail refund successfully

This website require big legal action.

No professional team and support system is very exponential.

I find to contact us form to support team but the option not showing in my dashboard.

I have been using Theme Forest for years, never had an issue. All my purchases/assets are always updated by the developers. I recommend before purchasing themes, scripts, plugins from Theme Forest, to make sure the Author is at least an 'Elite Author' that updates their items. You will have to research the author portfolios and check out their items and update history, reviews and comments before purchasing.

Wow! This was the worst experience and customer service received in my entire life. I do not usually leave a review, but it was so bad that I have to. I will rate them as a 0. They are incompetent, unwilling to assist, and have no value for the customer. I waisted my time, resources, energy, money and clients. I still have to purchase another template and start from scratch.

This is just the tip of the iceberg but will leave it as is. Do yourself a favor and never purchase from them.

Very dissatisfied customer

It's both a shame and an insult to the spirit of good business practice, for theme forest to delete negative reviews on items. I had a very bad experience with a theme and I gave a honest detailed review. A few days later my review is nowhere on the site and so the item keeps deceitfully covered in the positive reviews that themeforest chooses to keep around. Unbelievable

Envato is a disgusting company, and its a shame they don't have better competitors.

Nevermind how poor the share of earnings is as a seller, they have the absolute worst customer service. I spend hundreds of dollars a year with Envato, and I have since 2011. I have never contact customer service for anything. I made a purchase that went through twice, and I immediately contact them to let them know and cancel the second one.

Instead of keep a loyal customer, they made me go through months of back and forth filling out all of these different forms, only to have "Joef" their "Customer Success Officer" say that they don't refund mistaken orders.

I could under stand a single "mistake", it could be a lie, but mine was a clear back to back duplicate order that could have been a technical issue, and I was only in need of the duplicate transaction being refunded.

They are an embarrassing company.

I bought a theme and was directed to but thru this company - I paid and so called got a license. My developer then tried to install the theme and was told we cant use the theme it has no license? I tried to login to my account to query this and am told Account Locked! Have you ever?! So now I have to contact their support to unlock my account - who locks people/clients accounts? Then the support email says I have to wait 4 days for it to be answered? So now I have a site thats unusable Im out of $ no license no support and losing business! Disgraceful - I would use stronger terms if I could.

I've purchased before from them, but this time I went to buy again and they locked my account. I emailed and they said that they wouldn't unlock my account. No reason and no discussion. It seems they did NOT want to resolve the issue. Strange, because I've always had good service from them until now. Do NOT purchase themes from them. Go to Templatemonster.com instead. You'll be glad you did.

These people are the worst of the worst lots of the themes they sale they know they are not good but they still choose to sale it and then do not want to issue refunds. Whatever you do if you buy through these people buy it with PayPal so you can get your money back because 9 out of 10 of these peoples themes will not work.

No customer service, locked out of my account as link to verify my email address is broken.

Asked to email in from PayPal email address to confirm ownership (this is a different email address to the account email), did that, and then received an email saying they will only communicate with the "account" email address despite clearly explaining that it is to verify my ownership of the PayPal, and followed up with another email from the account email address too.

They respond with generic emails, and clearly they are either incredibly dumb, or they're pretending to be dumb and just stealing money.

I bought the Theme from the ThemeForest site, from stating I start facing the problem. And it's hard to get support. When I left the feedback about the product and support its removed by ThemeForest theme. Why so? Why no protection for buyers? And why they want to protect the seller?

Don't buy from themeforest if you dont want to be disappointed like me! Quite a number of my purchases are "no longer available" and themeforest wont tell you why. They remove your downloads and gives no explanation leaving you out of money and potentially vulnerable to viruses and even lawsuits if the theme was removed for copyright reasons for example. You only have to look at sitejabber and trustpilot to see just how many people have themeforest/envato have annoyed.

I recently purchased a scrupt called Viserlance from the Viserlab company and paid for 1 full year of support!
Turns out the script is full of bugs and the developer wanted to charge me thousands of dollars to fix them!
I complained to Themeforest, which simply took away the support I paid (something around $130) and also removed the negative review I did against the script!
This is going against the consumer code, by Themeforest company!

I purchased themes and plugins from this site. I just bought Reflector theme, (which ahs 4.5 stars) which I was totally unhappy with. So I asked for refund and here is what Envato returned back to me: "- you do not have sufficient expertise to use the item;". So basically they are blaming me for not being an expert, because this is the only item that applies to me in the email they sent. Excuse me, but I am maintaining 20+ websites and doing everything on my own, using many plugins and themes for many years now.

Just a bad bad web portal. No wonder they have bad rating. Just wasted 40 USD due to their greed. I hope they go out of business and surely I will look for alternative sites.

Hi, I have a terrible problem. I bought a $61 theme on May 31.
Then I still can't login to my account. I send 3 Times ticket. The first answer is that your account is controlled by our team.
I got a new answer today;

( Regrettably, after further investigation, we're using our discretion and will not be re-enabling your account.

Please note the decission will not be revoked.)

I'm asking now when Will my $61 be refunded?

As you can see the situation I advise you please purchase more reliable sites.