The Fragrance Shop

I place an order with this company on 7-12-09, and my order was for 3 items. On the 15th of July I called to see how the order was going and of course where it was. At the time of the call is when I was informed that they did not have 1 of the items I ordered. Now I had given this company my email address, my home phone number and my cell number, no one called, sent an email or anything. I truly feel that if I had not called them that this would have went on for as long as I would have let it. Keep in mind I called on the 15th and was told they didn't have all of my order in stock when I checked my bank account they took the money out for it on the 15th! What the hell. I called the company and am currently waiting for my money to be put back in the bank over 100.00 dollars and today's date is the 20th and the money is still not there.
When I asked why the website had not been updated to reflect that they did not have the product in stock she had no answer, and I did ask if it was in stock still and of course it isn't. THIS IS A FLY BY NIGHT COMPANY WHEN YOU CALL THEIR TOLL FREE NUMBER YOU GET THE SAME GIRL OVER AND OVER WHAT DOES THAT TELL YOU THAT SHE'S RUNNING IT OUT OF HER HOME NOT SOMEBODY I WANT TO GIVE MY CREDIT CARD NUMBER TO. ************* BUYER BEWARE****************

What can I say about my experience? The most unhelpful, untrustworthy company I've ever ordered from. Lets start off on the 23rd July, when I paid special delivery to arrive 24th July where it states if you order before 5pm this will be honoured, the order was delayed until the 25th July when I was due to fly away, no worries I can change my "DPD" delivery for when i'm back on the 3rd August, it didn't arrive... 4th August DPD have told me my parcel hasn't been last scanned since 25th July & potentially missing, I then phone the Fragrance shop & they did not want to help me as they've no record of it being lost, I've called everyday since the 4th August with this sender not be willing to send me a replacement while the investigation with DPD is ongoing. I expect much better customer service then this because THE FRAGRANCE SHOP should see the order was placed on the 23rd July & has not been received due to it being missing, but they won't send a replacement until fully confirmed from all depots which can take weeks. Don't use this company as when an order goes wrong, they won't help you & treat you with such disregard, worst customer service. HELP OTHER BUSINESSES, not this dreadful one!