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The Foam Factory

How would you rate The Foam Factory?
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Michigan
1 review
1 helpful vote
Follow Fran B.
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I just received my huge couch cushion, and I was more than pleased with how it fit on my couch. Perfection! I will also say that I had to call them the day after I had ordered the cushion because of a change in measurements. Ashley was very courteous and helpful in assisting me with the change. If she was helpful, obviously, the others were also. The cushion came all rolled up in a compressed fashion, securely wrapped in shrink wrap, and tied. When tie was cut, the cushion expanded to proper size. Also was very clean. I AM VERY HAPPY WITH THE SERVICE AND PURCHASE! If I need custom foam again, The Foam Factory will be my go to.

Date of experience: January 2, 2015
Alabama
3 reviews
11 helpful votes
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THE WORST BUSINESS I have ever worked with is The Foam Factory. My shipment is over a week late and they have done nothing to expedite it. They have refused to return calls, will not provide tracking numbers, and cannot give me an actual date that my shipment will arrive. Customer service has done little to make me feel as if anyone at The Foam Factory cares, and the manager Nino has been less than helpful. I will NEVER purchase anything from The Foam Factory again.

Date of experience: August 15, 2011
Michigan
1 review
15 helpful votes
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Recently a freind answered an ad for "computer based employment". The short story was, they wanted people to write glowing reviews for this crap company. She didn't even get paid.

Date of experience: March 20, 2016
Pennsylvania
1 review
0 helpful votes
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I could not be happier!
February 24, 2016

I bought a trundle bed with an odd sizing and was basically laughed out of a mattress store, told I would "never" find a mattress for this bed. I found The Foam Factory and within a weeks time, I have a beautiful, extremely comfortable, custom fitted mattress with a beautiful, quality cover, at an unbelievably affordable price, delivered for FREE to my door! I could cry, I'm so happy! THANK YOU FOAM FACTORY!

Date of experience: February 24, 2016
Arkansas
1 review
0 helpful votes
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After moving across the state I needed a custom daybed mattress and supporting foundation for my full size bed mattress. FOAM FACTORY offered all the information I needed to order from them with confidence. The delivery was very quick, the foam arrived in perfection condition. I am pleased with both my orders in every way, the FOAM FACTORY STAFF is the BEST! Sandra Swain

Date of experience: December 21, 2016
Kansas
1 review
0 helpful votes
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Product was as expected
December 22, 2016

Website is easy to navigate. Product was as expected and am happy I bought new foam rather than a whole new couch :) Definitely research how to measure for new foam. Mine fits perfectly!

Date of experience: December 21, 2016
Texas
1 review
0 helpful votes
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I need a piece of custom cut foam for a baby changing table; I sent them the dimensions and, right on time, they sent me EXACTLY what I was looking for, for half the price of the pads your can purchase at the baby stores! I would definitely recommend them to anyone who has custom cut foam needs!

Date of experience: July 17, 2013
Canada
1 review
0 helpful votes
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We receive our order quickly, cut to size we wanted. Foam was well packaged. Very good quality.
On their site, you find everything you want. If you have question, you will have a quick answer.

Date of experience: May 10, 2017
Massachusetts
1 review
0 helpful votes
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Excellent service
August 23, 2017

So simple. The website led me through points to measure (with diagrams - so simple). The new foam cushion for my chair that my puppy had demolished fit perfectly and excellent quality.

Date of experience: August 23, 2017
New Mexico
1 review
2 helpful votes
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Had to cancel
December 18, 2015

I ordered foam for a mattress I needed for guests coming in for the holidays. I was assured that it would be no problem to get it on time. I received an email confirming the order, then nothing more. I called again when it should have shipped and they said they checked the warehouse and it would ship that day or the next. They confirmed with another email saying I should watch out for the tracking number they'd send. Then nothing. I called shortly before it was to have arrived and they couldn't find my order by the order number I'd received. Eventually they found my order through my name and address but there was no information on if or when it had been shipped or even put together. I said I might have to cancel and they said they'd print out my order, check with shipping and call me back. They did, but only could say it would "be on the truck today." They had no tracking number, and I couldn't expect it until the day before Christmas and then I'd have to let it air out for at least one day. That's a week after it was supposed to have arrived. The nice lady said I could cancel the order. I did. We'll see if they make a refund in a timely manner. Guess I'll be sleeping on a camping pad. Ho, ho, ho, Merry Christmas!

Date of experience: December 18, 2015
Colorado
1 review
0 helpful votes
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I needed an odd sized mattress for my motor home.The lady I talked with on the phone was very helpful. Arrived just as expected, fit perfectly. I was glad to also get a zippered cover for it as well.

Date of experience: June 28, 2017
California
1 review
3 helpful votes
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I just looked up this company on audio engineering forums, and this stuff is not real. Apparently it doesn't do what it claims to. You really have to buy auralex.

Date of experience: April 19, 2017
Oregon
1 review
0 helpful votes
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I make hardwood dining table chairs with leather cushion seats to go with the custom hardwood tables I make for family & charity fund raisers. I use Foam Factory as the supplier for the foam because their Lux Foam-HQ (2.8LB /ft3 density with a 50LB ILD) meets my rigorous requirements and is priced very well. The Foam Factory is proud of their products and their competitive pricing, and they have good reason to be.

Date of experience: July 5, 2017
California
1 review
1 helpful vote
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I finally got around to replacing the very old foam maress in our ancient Alaskan Camper. Their website was very helpful and my order arrived sooner than I expected (and free shipping to boot!).

Date of experience: April 20, 2016
Washington
1 review
1 helpful vote
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I don't know what these people are whining about? I received exactly what I ordered, got the tracking number that someone else said they did not get, it came on time, and was exactly what I ordered!

Date of experience: May 8, 2013
California
1 review
1 helpful vote
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This was my first time buying from foam factory, and everything went great! The shipping was very fast, and the foam is everything I hoped it would be! Will definitely be buying from them again.

Date of experience: April 14, 2016
Washington
1 review
0 helpful votes
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Website was helpful, clear and understandable when choosing a product. When I had a question, the phone help was friendly, helpful, and efficient. Great experience all around.

Date of experience: April 26, 2017
Texas
1 review
1 helpful vote
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Great service and the foam was just what I needed for sound proofing our guitar amp closet. The foam was delivered very quickly and it was a great price.

Date of experience: June 12, 2013
Indiana
1 review
0 helpful votes
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I searched for the open cell foam for months. My previous source stopped carrying it. Glad I found it. It isn't exactly the same but it appears to suit my needs.

Date of experience: July 11, 2013
New Jersey
1 review
0 helpful votes
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I needed a mattress topper for my RV. I "thought" I knew what I needed. When I called customer service, the woman explained why I really needed another type. Very pleased with with our new topper.

Date of experience: May 3, 2017

Overview

The Foam Factory has a rating of 4.5 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Foam Factory most frequently mention new cushions, great product and dacron wrap. The Foam Factory ranks 4th among Beds sites.

service
22
value
26
shipping
24
returns
8
quality
26