I just received my huge couch cushion, and I was more than pleased with how it fit on my couch. Perfection! I will also say that I had to call them the day after I had ordered the cushion because of a change in measurements. Ashley was very courteous and helpful in assisting me with the change. If she was helpful, obviously, the others were also. The cushion came all rolled up in a compressed fashion, securely wrapped in shrink wrap, and tied. When tie was cut, the cushion expanded to proper size. Also was very clean. I AM VERY HAPPY WITH THE SERVICE AND PURCHASE! If I need custom foam again, The Foam Factory will be my go to.
THE WORST BUSINESS I have ever worked with is The Foam Factory. My shipment is over a week late and they have done nothing to expedite it. They have refused to return calls, will not provide tracking numbers, and cannot give me an actual date that my shipment will arrive. Customer service has done little to make me feel as if anyone at The Foam Factory cares, and the manager Nino has been less than helpful. I will NEVER purchase anything from The Foam Factory again.
Recently a freind answered an ad for "computer based employment". The short story was, they wanted people to write glowing reviews for this crap company. She didn't even get paid.
I bought a trundle bed with an odd sizing and was basically laughed out of a mattress store, told I would "never" find a mattress for this bed. I found The Foam Factory and within a weeks time, I have a beautiful, extremely comfortable, custom fitted mattress with a beautiful, quality cover, at an unbelievably affordable price, delivered for FREE to my door! I could cry, I'm so happy! THANK YOU FOAM FACTORY!
After moving across the state I needed a custom daybed mattress and supporting foundation for my full size bed mattress. FOAM FACTORY offered all the information I needed to order from them with confidence. The delivery was very quick, the foam arrived in perfection condition. I am pleased with both my orders in every way, the FOAM FACTORY STAFF is the BEST! Sandra Swain
Website is easy to navigate. Product was as expected and am happy I bought new foam rather than a whole new couch :) Definitely research how to measure for new foam. Mine fits perfectly!
I need a piece of custom cut foam for a baby changing table; I sent them the dimensions and, right on time, they sent me EXACTLY what I was looking for, for half the price of the pads your can purchase at the baby stores! I would definitely recommend them to anyone who has custom cut foam needs!
We receive our order quickly, cut to size we wanted. Foam was well packaged. Very good quality.
On their site, you find everything you want. If you have question, you will have a quick answer.
So simple. The website led me through points to measure (with diagrams - so simple). The new foam cushion for my chair that my puppy had demolished fit perfectly and excellent quality.
I ordered foam for a mattress I needed for guests coming in for the holidays. I was assured that it would be no problem to get it on time. I received an email confirming the order, then nothing more. I called again when it should have shipped and they said they checked the warehouse and it would ship that day or the next. They confirmed with another email saying I should watch out for the tracking number they'd send. Then nothing. I called shortly before it was to have arrived and they couldn't find my order by the order number I'd received. Eventually they found my order through my name and address but there was no information on if or when it had been shipped or even put together. I said I might have to cancel and they said they'd print out my order, check with shipping and call me back. They did, but only could say it would "be on the truck today." They had no tracking number, and I couldn't expect it until the day before Christmas and then I'd have to let it air out for at least one day. That's a week after it was supposed to have arrived. The nice lady said I could cancel the order. I did. We'll see if they make a refund in a timely manner. Guess I'll be sleeping on a camping pad. Ho, ho, ho, Merry Christmas!
I needed an odd sized mattress for my motor home.The lady I talked with on the phone was very helpful. Arrived just as expected, fit perfectly. I was glad to also get a zippered cover for it as well.
I just looked up this company on audio engineering forums, and this stuff is not real. Apparently it doesn't do what it claims to. You really have to buy auralex.
I make hardwood dining table chairs with leather cushion seats to go with the custom hardwood tables I make for family & charity fund raisers. I use Foam Factory as the supplier for the foam because their Lux Foam-HQ (2.8LB /ft3 density with a 50LB ILD) meets my rigorous requirements and is priced very well. The Foam Factory is proud of their products and their competitive pricing, and they have good reason to be.
I finally got around to replacing the very old foam maress in our ancient Alaskan Camper. Their website was very helpful and my order arrived sooner than I expected (and free shipping to boot!).
I don't know what these people are whining about? I received exactly what I ordered, got the tracking number that someone else said they did not get, it came on time, and was exactly what I ordered!
This was my first time buying from foam factory, and everything went great! The shipping was very fast, and the foam is everything I hoped it would be! Will definitely be buying from them again.
Website was helpful, clear and understandable when choosing a product. When I had a question, the phone help was friendly, helpful, and efficient. Great experience all around.
I searched for the open cell foam for months. My previous source stopped carrying it. Glad I found it. It isn't exactly the same but it appears to suit my needs.
I needed a mattress topper for my RV. I "thought" I knew what I needed. When I called customer service, the woman explained why I really needed another type. Very pleased with with our new topper.
Answer: Yes, during business hours. We are open to the public. Our hours are Monday to Friday, from 10am to 5pm eastern time.
Answer: Please see our website for pricing. Dacron wrap is 1" thick additional on all sides. But there is no need to compensate for the thickness of the dacron, this batting compresses easily. Yes, that density is correct for dryfast foam. Dryfast foam is suggested for outdoor applications.
Answer: Typically what we suggest for outdoor cushion applications is our dryfast foam.
Answer: For pricing information, please email us directly through our contact us page. Link is below. Thanks. https://www.thefoamfactory.com/contactus.html
Answer: Yes, the Lux foam is a firm foam that is good for your application. Please use at least a 3" thickness or thicker.
Answer: Yes, we will quote a price first. Once the customer approves the price then we will stuff and re-ship the couch cushions back to you. However, if the covers are leather or vinyl then the covers will be returned un-stuffed. The customer will need to stuff the foam inside the covers when the shipment is received.
Answer: It is best to contact us for order status information. Please see our contact us pages for details. https://www.thefoamfactory.com/contactus.html
Answer: It is best to contact us for order status information. Please see our contact us pages for details. https://www.thefoamfactory.com/contactus.html
Answer: Our dryfast foam is considered a firm foam. Custom cut dryfast foam is here: https://www.thefoamfactory.com/seatcushion/outdoor.html Sheets of dryfast foam is here: https://www.thefoamfactory.com/outdoorfoam/outdoorfoam.html
Answer: We can make the covers for you. Please contact us for pricing. https://www.thefoamfactory.com/contactus.html
The Foam Factory has a rating of 4.5 stars from 195 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Foam Factory most frequently mention new cushions, great product and dacron wrap. The Foam Factory ranks 4th among Beds sites.