The Dress OutletReviews 31

Mindful of so many scam sites, took a leap of faith to order from The Dress Outlet.
Glad to announce that it's a legit business platform and received the dress in good order and condition.
Communication was smooth and fast.
Delivery was fast and timely.
Dress is gorgeous and true to size.
Will not hesitate to order from them again as their prices are competitive and reasonable.
Keep up the good work!
Must give special mention to Tricia for her swift response and follow up.
Cheers.

I haven't received my order yet, so may be back to update this later, but so far, making my order was so easy. Taylor on the help chat was fast, knowledgeable and helpful. I thought I was on too late since it was outside of the advertised chat help hours, but even late at night I got help and answers to my questions right away. Taylor even fixed a mistake I realized that I had made in my shipping address after putting the order through. Hoping the international shipping and the dress itself are as good as the customer service.

I asked Taylor if I could get the 15% new member discount code even after I purchased the dress, he was very helpful and immediately refunded the 15% from the total cost of the dress. Now i am jut waiting for the dress, hopefully the dress is what I ordered. I would like to thank him for being very professional and because of this pleasant experience i will definitely return to The Dress Outlet site.

The Dress Outlet advertises fast shipping and easy returns - not the case! I repeatedly called and emailed to assure a timely exchange for my daughter's prom dress. Very long story short, I paid for overnight delivery and they sent me the same dress size that I had returned. They then agreed to overnight me the dress in the correct size. That would be nice if the warehouse knew that UPS only delivers overnight Monday - Friday unless you check the box for a overnight weekend delivery. My daughter's prom dress arrived Monday after her prom. I have repeatedly asked for the manager to call me to explain how so many errors could have occurred. I have yet to hear from Elvia. I cannot begin to truly express my daughter's and my disappointment with the customer service we received from Trisha, Miaca, Megan and Leann. I was repeatedly told to be patient and that they were expediting the situation to the team. They will ruin your special day too!

As a seamstress, nothing is more scary than having an altered item damaged from circumstances out of my control. After a huge panic, I was able to order a new outfit online as a replacement. I spoke with Taylor through the online chat and she had found the outfit I was looking for, sent me a link, and assured me it was IN STOCK and was available for 3 day shipping. I wanted to HUG THAT GIRL! She was quick, efficient, and knew her way around the website to have my real world crisis solved in under 10 minutes. Thank you so much Taylor!

Customer Service on this site is very helpful and supportive. I greatly appreciated the way that Chelsea was able to assist me. She helped me get my measurements, recommended great dress options, and overall led me to find the right dress for me.

So my first complaint is they have a very high restocking fee and on top of it you have to pay for shipping if you are sending it back. They never answer there text messages unless it benefits them.

My email enquiries were promptly replied. After ordering & paid in full, i realised i forgot to use the welcome discount voucher. I emailed to ask if i could be given the discount. To my surprise, i received an email notification that a refund had been credited to my account! I'm delighted with the speed of their service.

They give you 5 days of the time of arrival to return a dress. I was out of town and I thought the dress would arrive before I left. There's no way of knowing when a shipment would arrive. Order ******* Don't order from here, I'm out $105

thedressoutlet.com Their return policy is misleading. The day your package arrives file for a return whether you need to return it or not. You only have five days. Period. I'm stuck with two outfits I do not want that were never even tried on. NO returns after five days. Given our shipping and availability issues now, this is just not good business. I will not order from them again because of this, whereas I might have had this been stated clearly and handled differently. I'm reporting them to my credit card company, the California Consumer protection agency as well as the better business bureau and complaining to their corporate office.

Got my bridesmaid dresses here and the lady on chat helped me and we worked on all of it together and with the size chart we measured my girls and got all the dresses within 3 days. LOVED working with them! I will be back! Price was amazing too and free shipping!