Very VERY poor service. Order arrived much later than promised, product was of very poor quality and when requested to return the merchandise (unable to reach a live person on the phone) it took them a week to get back to me and a 40% restocking fee for sending me an inferior product????? !!!! Completely disregarded their own 10% restocking policy. Purchase direct from Richelieu or Hefele or use amazon. Do not use The Builders Supply or Buildersarea.com!!!!
They charge credit card even though they don't have the product they say is in stock online. Then you call to ask why they are charging your credit card and you may not get them for days, no emails responded to, no refund, no answer to your phone calls, voice message. Do not order from them still trying to get money from them for an order they never had in the 1st place. Beware. Scam scam scam File complaints with Bbb. Attorney general, consumer protection!!! And your credit card company, this place should be shut down, unethical! !!!!!
Be aware that they charge you credit card before they check to see if the merchandise is available. If it is not, they will cancel your order then take another 3 days to credit your card account. Also they may require a large amount of some items to be ordered. Don't shop here unless you need 250 pieces. Same business as finesthardweare.com
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