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Weeks ago, I ordered an item from TheBuilderSupply.com (Austin, TX). They claimed it was in stock. So far, the only part of the process to take place by them was to IMMEDIATELY charge my credit card - same day. I've actually already made the payment to the bank.
They have yet to even process the order. I correspond, but no response of any kind. And of course, no product has been shipped.
Tomorrow: a trip to the Bank and a call to the BBB.
I haven't even heard of this type of performance since the 1990's.
Tip for consumers:
I would look elsewhere. The problem is, there aren't many 'elsewheres' to look for some of these harder to find, older items.
They were one of the few distributors that 'claimed' to have this particular handle-set.
>>> I would only order by a phone call *******789 and negotiate Payment on Day Of Shipment.
Otherwise, tell 'em to hit the bricks!!!
Products used:
None. I never received any product. $70 loss, but Chase will help me get it back.
I ordered a front door handle-set. I was immediately charged, but never received the product.
I've attempted to communicate, as they leave you several methods, but it may just be for show since they don't respond to anything.
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Empty.
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