The Body Shop

I purchased 3 of the same items at one time. After using one of the items, I went to use a second one and the product was defective. Would not pump. They refused to replace the item saying it was purchased too long ago. I told them I purchase 3 at a time to save shipping. They did not care. Want me to pay to return it. This is a $30 item.

I bought Body shop's Vitamin C Glow boosting Moisturiser and I'm very happy with the purchase. I use it on my face whenever I feel like my skin is looking a bit dull or tired. The moisturiser gives it a nice glow, with a fresh, dewy look. In the winter months I have noted that I need to also use a bit of natural oil before applying the Vitamin C Moisturiser, as I feel that my skin needs just that little bit more moisture than the product provides. All in all I think it's a worth while purchase and definitely one I plan on always having in my skin care cupboard.

Everytime I make a purchase at the Body Shop, I usually regret it. Most of their products have an overwhelming amount of fragrance and its very artificial instead of natural.
I do really like some of their body butters and how moisturizing they are for my dry skin but most of them contain an off putting scent. They also have an amazing assortment of face masks and body scrubs. All their products are cruelty free and vegan.
I have never had had an issue making returns, whether they are from an online or in store purchase. It just has to be within their 45 day policy.
If you love products with strong fragrances then you will enjoy many of their products. They have great sales and coupons as well!

I have already tried this products by the brand and I am really really satisfied by what they offer this product do not match to any products offered by other brands would definitely like to try their other product range by the body shop. Their products are just amazing and I am in love with their brand

My husband purchased The Body Shop's Vitamin E skin care kit for me for Christmas. I haven't stopped using their products since. The toner and the night cream are my new holy grain moisterizer and cleanser. Since then I've ordered from their website many times. One time I ordered the full size Vineyard Peach body butter (along with the Green Candied Apple body butter). Everyone online raved about the amazing peach scent so of course I had to get it! When it arrived I smelled it and it smelled more like sage than peaches. I went to my closest Body Shop store and asked if I could exchange it. All they had to do was look up my order on the computer and said yep we'd be happy to make the exchange. I grabbed the Morninga Body Butter and was out of there in 5 minutes! Great customer service, so helpful and easy to work with. Not to mention the scents are to die for and their skincare products are fantastic!

They have an amazing skin care range products. All the products are very much beneficial for the skin and does not harm the skin at all. Love their sheet mask. Prices are high but worth the money products. Overall, nice experience.

Each product you try is to die for.like the edelweiss range for sensitive skin. Its a must and it suits all skin types like all my sisters use this same range. Go for it guys

I had an exceptional experience at the body shop on state street Kourtni the CSR was extremely knowledgeable about an oil called moringa I been dealing with a rash abound two years nothing help the doctors gave me the try me bottle they had on display work very good stop itching Kourtni explain the back ground on the oil I very grateful for an awesome staff Crystal was pleasant Keep up the6 outstanding work

For me is one of those brands that I consider a must. They have the best beauty and body products. Recently I discovered the British Rose moisturizer and I'm in love! Also, I bought the exfoliating scrum "Pina Colada" and it feels like being in the Caribean. Every time I visit the store, the sales assistants always treat me so well. It's such a nice experience buying at The Body Shop. Top quality products and top quality assistance.

Ordered over $200 of product on the black friday 30%off promo - spent A MONTH calling, emailing, requesting a callback from a supervisor to get my order sent to me - now they're saying they will refund, haven't seen any credit to my account though- and i waited to get a bunch of items for the big sale so now they're saying go ahead and RE- order but i won't be getting any discount now will I? SO FRUSTRATED WITH THIS COMPANY - TOOK MY MONEY AND DID NOT DELIVER THE PRODUCT -DON'T EVER EVER EVER ORDER ANYTHING ONLINE FROM THE BODY SHOP!

I spent $76 and it's been 2 months and I haven't received I received a email saying the product was damaged and never heard anything else pissed

I feel dullness's in my face. Poor quality but price is too high. Don't waste your hard earned money on such a cheap products

I recently purchase a product from this company. On the fiest days of use, I noticed several issues on My skin like redness and itchiness. My face started to breaking out. Irritation get from nothing to severe. I reached out Customer Service for a refund and a chance yo send the product back. I was toldo I Will be receiving a phobe call from them to explain the issues with the product. The phone called nevera happened and when I finally decided to write a Review on the product, I received an e-mail saying that my opinion was no valid and they Will remove My comment. From that point, I realizado that the company is not willing to have a feedback from their customers, they do not listen to us and they justo care about money. I Will never support this business again.