• The Animal Rescue Site

The Animal Rescue Site

Overview

The Animal Rescue Site has a rating of 3.7 stars from 88 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The Animal Rescue Site most frequently mention many items. The Animal Rescue Site ranks 20th among Pet Supply sites.

  • Service
    13
  • Value
    12
  • Shipping
    13
  • Quality
    11
Positive reviews (last 12 months): 60%
Positive
3
Neutral
1
Negative
1
23
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What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • WORST customer service I have EVER had to deal with.
How would you rate The Animal Rescue Site?
Top Positive Review

“Super cute gloves!”

Lori H.
1/8/24

I ordered gloves as a gift. They are arrived on time and were so cute and of good quality. I plan to order some for myself!

Top Critical Review

“Where's my order”

Lynne K.
5/30/23

I placed an order on May 18,2023. I have been checking the shipping information frequently and has said "ready to be shipped " since my order was placed. Please either send me the order, or cancel it and refund my money.

Reviews (88)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (15)
Thumbnail of user beckyt236
1 review
2 helpful votes
December 26th, 2022

It took 9 days, from the time I ordered my item, and they paid themselves from my account, for them to ship it. Then they sent me a tracking number that changed the arrival date, every day after it didn't arrive. According to the tracking info, it's been stuck in Fife WA for four days. Every time I order from this company, the shipping time is ridiculous. I get online purchases coming from overseas, quicker than this US based company.

Plus the sizes are so inconsistent.

Love the concept but their Customer service needs a revamp. Done with them.

Unsubscribed.

Products used:
Pajamas

Service
Value
Shipping
Returns
Quality
Thumbnail of user erikah104
1 review
0 helpful votes
July 4th, 2020

I saw an ad in my newsfeed from this site. I love them for their donations etc but I was highly offended to see their current promotion on The 4th of July was a flag shall. Literally the flag. All comments were negative. No feedback was provided. I'm livid at the company that I mistakenly thought did better.

Thumbnail of user janer551
2 reviews
4 helpful votes
April 26th, 2022

I admire some of the good this organization does. But why advocate for suffering elephants then make elephant jewelry with a saddle on its back? Don't they know the suffering of elephants giving tourist rides?

Products used:
None

Service
Value
Thumbnail of user cathiem7
1 review
24 helpful votes
June 24th, 2017

After seeing the horrific images from the dog eating festival in China, it seems ironic that an animal rescue site would sell so many items made in China. I threw the shirt away that i ordered when I saw it was made in China. Unfortunately, they don't state what country an item comes from so you can make a decision. They just list "imported." Buyer beware.

Thumbnail of user annr39
2 reviews
7 helpful votes
March 9th, 2016

I ordered 4 items from The Animal Rescue Site. Two were fine and what I expected - The Pays Galore Day Excursion Bag and the Baby Paw Sterling Pendant. However, two of the items I received were not what I expected.

Both the Cat Face Satin Coin Purse and the Paws Galore City Bag (Black) are MUCH larger than I had anticipated. I did read their size (in inches) on the website. But it was hard to visualize until I saw them. As soon as I lifted the City Bag from the well-packed carton, I knew I had made a mistake! The city bag 16" wide, as it says on the website, what it does NOT say on the website is that it is VERY HEAVY even empty. And - to me - it also looks very cheap! I realized immediately that, if I were to put even a few usual items like a wallet, glass case, etc., that I always carry inside - it would definitely be too heavy - and awkward - for me to carry. The website photo of a woman with it casually slung over her shoulder is misleading. The bag weight of this bag was NOT disclosed on the Animal Rescue Site - if it had been, I never would have ordered it. I placed it back in the box, along with the large Cat Face Coin Purse and the packing slip, packed it securely and called to ask for a label to return it.

PLEASE READ THEIR COMPLICATED, COMPREHENSIVE RETURN POLICY! For me, it means I have to pay $11 to return a $35 purse! Even if you order and immediately change your mind, the policy says you pay for UPS ship out PLUS a UPS fee PLUS return UPS ship back! I don't order often online, but I was absolutely shocked by this policy. Clearly, this website is not interested in competing in the marketplace or they would be more customer friendly.

In addition, my simple question about how the animals get all the bowls of food they say will be donated as a result of my purchase was not able to be answered by customer service!

Because of my disappointment in their inaccurate representation of the city bag, I will not order from the Animal Rescue Site again.

Tip for consumers:
READ THE RETURN POLICIES!

Service
Value
Shipping
Returns
Quality

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Company Representative

Thumbnail of user julieb760
Jodi H.

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