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Utah
1 review
0 helpful votes
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The best prices around!
December 12, 2017

Superior service. Very pleased with The House as always! Thank you! The order was delivered quickly, nothing was damaged, and the order was completed with nothing missing! I will always be coming back to you guys for the best deals out there.

Date of experience: December 11, 2017
Montana
1 review
0 helpful votes
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I paid for expedited shipping and it hadnt even left the warehouse the day it was to arrived. Customer service was good about cancelling the order and replacing it, ( no one was going to be at the original address) but they did not offer to expedite shipping on the replacement order. I thought that would only have been fair.

Date of experience: August 30, 2018
Vermont
1 review
0 helpful votes
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I love you guys!
November 2, 2017

I get exactly what I order, exactly on time (or sooner!) and the prices are phenomenal. I will always get my skate and snowboarding equipment from "the house.com". I can't express how happy I am with this company. Also, of course I reccomend the house to everyone I know and anyone that asks! Thank you for being so awesome!

Date of experience: November 2, 2017
KR
1 review
0 helpful votes
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I ordered my items two days before Christmas and I received them two days after. The shipping was fast and the packaging was amazing. Would definitely recommend to my friends and will be shopping with the-house again

Date of experience: January 1, 2018
Maryland
1 review
0 helpful votes
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Fischer bindings at a great price.
April 1, 2023

With help from a ski tech at Sun and Ski I managed to find my Fischer bindings to mount on my older Salomon skis. They look great and I'm sure will serve me well.

Date of experience: April 1, 2023
Florida
1 review
0 helpful votes
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I've always loved the selection great products that The House has to offer, from skateboards and every bit of skateboarding products to outdoor clothing and equipment!

Date of experience: April 24, 2023
Arizona
1 review
0 helpful votes
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Love the House! I can always find what I need for the right price. Selection is great and the shipping is fast and free. Website is easy to navigate as well! Thanks for always putting out a great product for us.

Date of experience: December 11, 2017
Virginia
1 review
0 helpful votes
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The items were good quality, but were ordered as a Christmas gift for my son who was going on a trip for Christmas. I ordered from the site because they promised 2 day shipping and guaranteed delivery by Christmas. I would have ordered or purchased elsewhere in order to have the items by Christmas if I would have known they would not have been delivered on time.

Date of experience: January 3, 2018
South Carolina
1 review
0 helpful votes
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Beautiful board
December 15, 2017

I appreciate the fact that your company made sure my address was the address I wanted the Board shipped to considering, I had a different billing address. My son is going to love his new snowboard. It's exactly what he wanted for Christmas. Thank you very much!

Date of experience: December 14, 2017
Texas
1 review
0 helpful votes
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I bought two women's shirts for active wear.
They were shipped within 24 hours of the order and arrived in a timely manner. The online chat helped me decide the size to order for one of the shirts. That help worked out well. I am pleased with the shirts and they are indeed the color I saw online. Sometimes the color on the screen is a bit different than the one received. These were the same as the screen color.

Date of experience: September 20, 2018
California
1 review
1 helpful vote
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From selection thru purchasing, The House website is extremely easy to use. There is a great representation from all the manufacturing lines for the powder sports I was looking for which was a win for sure.

Date of experience: October 19, 2017
Wisconsin
1 review
0 helpful votes
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7 days for an exchange refund. Had to return an item $170; new item was $165.95. Takes them 7 days to return the original $170 but takes the new $165.95 out of your account immediately. Need to upgrade your point of sale. Won't shop there again. Plus Customer service gal was rude.

Date of experience: March 16, 2018
Vermont
1 review
1 helpful vote
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I'm always skeptical when I find a website with better prices than all their competitors. Took a chance and am thrilled with the snowboard and bindings I ordered. Will definitely order from The House again!

Date of experience: December 13, 2017
New Hampshire
1 review
0 helpful votes
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ZERO STARS
September 24, 2019

I give this place a minus 5 star! I purchased my framed bike on aug 20. Was charged twice. Called and the removed one of the charges. Bike came with bent fork. Called and they sent out a new fork. They forgot to install the fork with a star nut. So they sent out a star nut and told me to get installed by a bike shop and they would refund me for that. Still no refund. Sep 23 I still have no refund for fork installation and just got charged for another bike called the company and had an extremely rude lady telling me I was never charged. 30 min later she calls me back still being rude and tells me they found where I was charged. Never one apology for any of this. The fact that my son had to wait a month to actually ride the bike he bought with his bday money, he paid $20 for fast shipping. I would not trust this company with ur card info!

Date of experience: September 24, 2019
Nebraska
1 review
0 helpful votes
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When I accessed the website to view a product I wanted to get. I was instantly provided with a personal conversation with a house employee asking me what they could help me with. I asked him questions and he provided me very helpful information almost instantly. This helped me decided what I needed before I got it. I got my product in 2 days which was surprising and am happy with my Purchase!

Date of experience: November 3, 2017
California
1 review
0 helpful votes
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Seamless
December 17, 2017

The process of order and receipt of materials was great! The House has a great process that was easy and streamline. The free gift perks that came with my purchase were also awesome. My kids are gonna love their new stuff.

Date of experience: December 16, 2017
Texas
1 review
0 helpful votes
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I have ordered a lot of merchandise from the house and everything is great quality and quick shipping. I have gotten a quick response on any question I have ever asked and quick, no-hassle exchange when needed.

Date of experience: October 9, 2018
Michigan
1 review
0 helpful votes
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Excellent Experience
February 28, 2018

Good stuff, Good Prices, freaky fast shipping!
I love the site!
I'm ready to keep buying, more boards, more bindings, more boots, more skis, and more equipment.
Sadly winter is ending and my wife is ready to ban me from the site.
I always want one more thing.

Date of experience: February 27, 2018
Colorado
2 reviews
0 helpful votes
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I was very impressed with the quality of the items I received. I would definitely recommend your products and have placed several more orders since I can trust the quality of the items your company sells on it's website.

Date of experience: March 21, 2018
Minnesota
1 review
0 helpful votes
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I was super impressed with your selection and the service I received. I was looking for a gift for the holiday and your site had so many wonderful options and it arrived super quick. Thank you, I will definitely shop with you again.

Date of experience: December 28, 2017

Overview

The House has a rating of 3.9 stars from 979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices and free shipping. The House ranks 3rd among Outdoor Equipment sites.

service
52
value
52
shipping
53
returns
24
quality
47