It was easy to find everything I was looking for. The website speed was fast and did not lag when I was looking up anything. Payment was easy and delivery was super fast. Everything I want in a company.
The price was great on the coat I ordered for my boyfriend's Christmas gift, it arrived on time exactly when it said it would, the tracking site was great! My man loves his coat, 5/5,10/10, would recommend The House!
The online chat help was wonderful. They gave me all the information I needed to make an informed decision. Delivery was as scheduled. The only thing that was missing was the confirmation of when it was shipped. I was waiting to hear that it was shipped and was disappointed that it was taking so long, when all along, it had already been shipped.
Quick and easy. Super fast delivery. Good prices and nice selection. I ordered a snowboard, bindings and boots for my son for Christmas. He loves it. The bag for the board was a freebie and nice bonus. Box was damaged but contents were fine. Will recommend.
I cancelled my order right away after I ordered it because I realized with the conversion and the taxes it was past my price range.
The order was delivered to me anyway. I e-mailed them asking for a refund or if they could not refund me to ship a different one for free as the one that was delivered didn't fit regardless. They told me that I would have to pay to ship it back. I e-mailed back saying that I would like them to pay to have it shipped back because I had cancelled it to begin with. Never got a reply and now I'm stuck with this $250 jacket that I had cancelled.
Happy with the Speed and Performance of the delivery only complaint is that the bindings did not come in their box they were free-floating alongside the board and I didn't get any house stickers otherwise very happy
Got the lib tech kraftsman jacket and it is awesome! Can't wait to put it to use! Also the house is awesome, this is the first thing Ive ordered from them and they rock! Bonus I received my order 1 day earlier then expected! I will definitely be ordering from the house in the future!
Purchasing from this online store for the first time. I was delighted with the assortment of the presented models, the quality of the managers' service, the fast delivery of the goods. I liked everything madly.
Box was strapped with one strip of tape across the top, and another across the bottom. The strip across the top had came completely unstuck so all the contents were accessible. The bottom was barely attached. Quite surprised all the contents were still there.
My Rossignol Sushi Light snowboard arrived with a ding on the nose, I'm guessing due to it sliding around in the box while in transit. The snowboard was only 144cm in length, and the box was at least 200+cm so there was a lot of room for it to slide. If it was brand new, I would've sent it back, but it was a cheap last season pick up and the edge is still intact so I can deal with it. However, if it was full price and current season I would've been much more frustrated with the packing method. Adding some foam or bubble wrap on the nose and tail of the board would be a great way to prevent damages like this in transit.
My experience with The House online was great. The online chat feature was very helpful and the rep was very knowledgeable. I was able to place my order very quickly and with no hassle. My order was accurate and arrived when expected.
Always like shopping on The-House website. Lots of great products with full descriptions. Bought a couple snowboards from them, and I love that most have a video about the board. I have learned a lot about different boards from them.
This is a Christmas gift for my son so he hasnt used them just yet, but if theyre anything like the last boot we bought from the House then they will be awesome! Made well, comfortable and terrific price! I would totally recommend the House and these snowboard boots!
I got my package just fine and everything was great until I realized I accidentally ordered the wrong snowboard so I purchased a shipping label and sent it back but havent received any word or refund about my item yet, all in all this return has me kind of frustrated and it really has made the experience much worse.
All the gear is perfect. I was able to put the bindings on my board all by myself. At first, the boots seemed too small, but after talking to my local shop, the assured me that I was sized correctly. The board is great on the mountain. The bindings work as expected, the boots are comfortable. The helmet is great. I got all this great gear for a wonderful low price on TheHouse.com
I placed two orders on the same day from The House with free two day shipping. One order shipped within a day and arrived right on time. 5 stars. The other order didn't ship for three days, was told by one customer service agent when I called that it had (and it hadn't) and subsequent correspondence with customer service was rude, condescending, and couldn't figure out that there were two orders and two tracking numbers. I didn't get my equipment on time before my ski trip and had to rent equipment. Boo. 1 star.
I have a nephew who was a sponsored snowboarder and place in many world competitions. He recommended "The House" and I was not disappointed! I got a great board for an amazing price and received it within 3 days of ordering it.
I received my order within a decent amount of time. The package arrived on time as promised along with goodies such as stickers and a magazine for future shopping which is greatly appreciated!
Only issue I had was the picture online didnt match what i received. But when I looked at the item description I received what I got. So the picture was a bit misleading. But I liked the item over all.
Received wrong product. Spoke with Customer Rep, who was super polite and helpful, however, advice given, was to reorder and ship product back. I also confirmed and was assured, that my correct product was in stock. (Hmm. How about just resend my correct order?) Ok - did that. Second order turns up and THAT is also, incorrect! Now I have two orders - which I paid for - which are both wrong - and although a shipping label was provided for both - now I have to go to FedEx at no small inconvenience to myself, and wait for my refunds. First time,I was told, that the mishap was most likely due to the holiday period. (It wasn't, as I had ordered a couple of weeks before - and clearly, as it turns out - the issue is one of either technical or human, error as the issue happened twice. The second Rep I spoke with, offered to send out a third product, at no extra charge - but I had to politely decline, as I eventually found the product on Amazon for a lower price.
Great outdoor gear for a great sale/clearance price! I love all that I purchased. The Burton long insulated side zip pull over vest is really nice. It's comfy, stylish and warm. The XC ski jacket is sleek, breathable and classy/functional. I'm still looking for the perfect XC ski mittens and gators for snowshoeing but I will find them!
Overview
The House has a rating of 3.9 stars from 979 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with The House most frequently mention customer service, great prices and free shipping. The House ranks 3rd among Outdoor Equipment sites.
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- Saint Paul, MN, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members