Overview
TextNow has a rating of 4.2 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextNow most frequently mention phone service and sim card. TextNow ranks 7th among Mobile Applications sites.
Does what I need it to do. Simple functions and user friendly.
Great, service. Easy to use app which is always reliable. I have been a customer for about five years with no concerns.
My only wish is that I could receive codes. Otherwise it's good, am happy and it's free!
They completely suspended my account for no apparent reason. I had my bank accounts, and all other personal accounts linked to my textnow account. Now i cannot access anything.
On June 12,2021 I paid $6.99 CAD to lock my number for one year, but it was taken by someone else on July 15,2021. When I contacted the customer service, they accused me of releasing number or claimed that someone else used my account to release my number. They repeated this multiple times when I asked for a refund. This is an example from the transcript:
(04:17:09) Shawn: You manually unassigned your number. You didn't lose it due to lack of use.
(04:17:40) Shawn: I do apologize, but the lock in doesn't protect from you choosing to change your number, so sorry that wasn't clear!
(04:18:05) Abdul: I never unassigned my number, I never even opened the app. I only knew because I use it for WhatsApp and someone else installed WhatsApp with it
(04:18:24) Abdul: I did not change my number
(04:18:53) Shawn: I'm sorry to hear someone else with access to the account did it, I'd advise talking with the other people with access to your account.
(04:19:12) Abdul: That is not possible because no one else has access to my account
(04:19:48) Shawn: Ah, so then it would have been you had done it, sorry to hear you forgot doing it.
Your service is not tailored to sustain free service, its about pushing customer to buy lines with very costly price, higher than real lines.
It clearly says it will provide you certain services for $6.99 a month. Once you go to the screen to add any services it says in small letters $6.99 a week. Smh
Hi Lia, thanks for your review and we're sorry as this is a glitch in our app as this is a weekly subscription purchase. We're always improving our service to meet the differing needs of our users, and we occasionally adjust the pricing and availability of our data plans and other in-app purchases based on the feedback we receive. If there's anything you'd like to share please send us an email to community@textnow.com, and I'll make sure to relay it to our team so we can keep moving in a direction that works best for everyone!
We find it very good! Sometimes I have to log out and log in to get it working, but not a big deal for me!
Login is an ongoing and constant problem. There are no real solutions, and no real customer service. Customer service is non-extant, even for paying customers.
THE MOST ANNOYING THING IN THE WORLD is that sometimes you get ads that play so loud and violently DURING your call. All day today I have had Nordstrom ads popping up sometimes three at a time all playing at the same time. It's not a normal volume, it's so loud it will give you PTSD. Now I'm going to get PTSD every time I see the store name Nordstrom. Out of principle I will never go there again. I love buying my Estee Lauder products there...next time I'm going to Macy's.
Hi Malia, thanks for your review and we're sorry to hear that you were receiving these ads. I've sent you a private message to assist further!
It is a very good app and I would recommend it to everyone interested
Hey Mark, thanks for your review! I've sent you a PM to see if there's anything we can do to provide you with an even better experience!
Cant receive verification code, got locked down once for falsely breaking the "terms of use" and all the videos are terrible quality
Hi Axel! We’re sorry you are having issues with your TextNow app. I have sent you a private message so we can assist further.
Injust wish it was free to use i dont have money to pay for textnow i thought wifi was paying for it but guess not
I can't use my text free number and I haven't been able to use it. I forgot my number
Hey Teresa, thanks for your review and so sorry that you've forgotten your TextNow phone number! I've sent you a PM to assist further!
Was ok at first but can't answer calls or leave VM. Internet is awefull. Phone rings and rings and rings! Got 29 calls from +1 numbers and California numbers too. You get what you pay for...
Works good with the right WiFi connection.calls where clear
I have had text now and my own phone number through them for years probably close to almost 10 years and I use it as a second never personal for when I'm in a spot that my phones not working but I have access to Internet so the texting and phone calls great never had any problems with them until first of January and I tried to make a phone call and it wouldn't go through so it froze up which it has done a couple times and I just uninstall it and reinstall it and apparently I violated the terms of service or their agreement and I don't know what I did I filed an appeal never heard from them so they've gone from really really great I think two so bad they suck I wouldn't get them now at all I'd look for another one even if they did come back and say it was all good can't get a hold of customer service
I like that I can have a 2nd number that I can use to give to certain people I want to communicate with
https://www.textnow.com/
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- Waterloo, ON, Canada
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Devonnile, thanks for your feedback. Purchases offered in our app include features to remove ads and lock in your number. In the free version of the app, these ads do pay for this service available to all users! For our free version, you do risk losing your number if you don't use it regularly. If you're not interested in locking in your number or removing ads, you can use the number at least once every couple days for an outgoing call or text to keep it active.