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TextbookRush Reviews Summary
The company has garnered mixed feedback regarding its reputation and customer service. Positive sentiments highlight competitive pricing, a wide selection of textbooks, and satisfactory product quality when items are received. However, significant concerns arise from prolonged order processing and shipping delays, leading to frustration among customers. Issues with order cancellations, lack of tracking information, and inadequate customer support further exacerbate dissatisfaction. Overall, while the company offers appealing prices and a user-friendly purchasing experience, it must address operational inefficiencies and communication gaps to enhance customer trust and satisfaction.
This summary is generated by AI, based on text from customer reviews
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I entered in the ISBN and they stated that they would accept the book; they ended up giving me nothing and didn't return the book.
Selling books to Textbook Rush is simple and smooth process. The processing times are amazing in compared to other companies. They have become my go-to company for the future. Thanks!
I sold several textbooks that were about 3-4 years old. I was happy to see the value I could get for some of them. The prices ranged from $5-$65 depending on the size and demand of the book. The books were in new/like-new condition and I received the amount they quoted. All I had to do was find a box, package it up, print the pre-paid label, and bring it to FedEx. The insurance is only $100 per order and my order was quoted at just below $300, so I ended up doing 3 separate orders just in case the boxes got lost so I could get my full money back. The checks arrived in less than 2 weeks! Happy to have the books cleared out of my home and more money in my bank account :)
Shipping and receiving the check was about a week long process
TextbookRush accepted my order, successfully placed a hold on the entire amount of the order, then cancelled it, telling me the item was no longer available. When I contacted customer help, they said the order was cancelled because they thought I was trying to defraud them.
Found a great book at the bins worth over $20. Check came quickly. Will do business again!
Ship on Friday - Paid on Tuesday! Appreciate the fact they offer free FedEx, their check in / review times are second to none! If I had to find a critique it would be that PayPal is the only electronic way to get paid.
I've sold about a half dozen books back to TextbookRush and I've received the original quoted price on every one. I'm very happy with how this has gone.
Shipping, check in and payment are easy and quick.
The site seems to be good but it's been almost 2 weeks and they haven't even shipped the book yet. I reached out to customer care and they said it's being fetched from warehouse. 2+ weeks that's terrible
Good value. Quick turnaround and payment received quickly
No issues whatsoever. Typed in my ISBNs, shipped the books, and received the check a few days later. All within a short time period.
I placed this order Dec 5. And as far as I can tell on your website it has not shipped. Hard to review when you don't have it
I love working with textbook rush! Fast turnaround and very friendly service!
Customer service- amazing
Ease of experience - amazing
Processing payment - immediate
Great price and a timely delivery!;-) nothing else to add -- just a good experience all the way around.
Bought a book set as a Christmas gift. Textbook Rush had the best price on the web, communication was great, shipping was free, it came sooner than expected & it was packed with care. My experience with Textbook Rush was perfect from start to finish!
Very easy to use, quick turn-around, was paid exactly what I was quoted
From the business
Whether you're shopping for a new semester or trying to find someone to buy textbooks from last semester, TextbookRush has you covered. We're proud to be your one-stop resource for all your college textbooks — from traditional textbooks to study guides and everything in between, we offer a large selection at exceptional prices to help you save money.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members