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TextbookRush

Overview

TextbookRush has a rating of 4.3 stars from 802 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TextbookRush most frequently mention great experience, easy process and quick payment. TextbookRush ranks 6th among Textbooks sites.

service
88
value
15
shipping
14
returns
12
quality
12
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Instant Feedback

4,476 reviews
How would you rate TextbookRush?
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Connecticut
1 review
0 helpful votes
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Easy Transactions
June 22, 2024

I have sold to TextbookRush three different times already and never had any issues. Easy transactions and quick payments. I will continue to sell my books to them.

Date of experience: June 12, 2024
Texas
1 review
0 helpful votes
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Unreliable, no one to contact!
April 1, 2024

I ordered a book and paid extra to get it in time, but it never did. I ended up buying a book, something I was avoiding to do. I sent an email, got not response. They have no phone number, no one to contact. I would absolutely not recommend!

Date of experience: March 22, 2024
Minnesota
2 reviews
14 helpful votes
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I sent them a whole box of books several weeks ago. Today I got an email saying they received my box, but it was empty. Are you kidding me? I wish I would have read these reviews before I sold them my barely used, brand new books!

Date of experience: August 8, 2018
Washington
1 review
0 helpful votes
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Still no book I paid for twice
April 3, 2024

It's been well over 10 days, it's been over 3 weeks since I ordered one book I was charged twice for and still no book. I've emailed the company multiple times now. Not helpful what so ever. They blamed it on being shipped from a sister location and said I wasn't charged twice and that's that but my bank account shows 2 charges.

Date of experience: March 24, 2024
Alison B. TextbookRush Rep
over a year old

Hi Sara,
I appreciate your feedback on your experience with our other facility. On our website, we quote 7-10 business days for expected delivery from that facility.
I've sent you a separate private message so we can discuss the financial activity.
Thank you,
Alison

New Jersey
1 review
0 helpful votes
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No refund granted
April 11, 2024

I didn't get the refund I was supposed to get for returning a loose leaf textbook that was in great condition. Apparently you're supposed to just send in 400+ pages without anything holding the book together.

Date of experience: April 1, 2024
Ohio
2 reviews
0 helpful votes
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Love!
August 19, 2024
Updated review

Love, super easy, super fast payment. Much easier to work with than others

Date of experience: August 9, 2024

Thanks so much for making it easy
April 6, 2024
Previous review

Thanks so much for making it easy

Date of experience: April 6, 2024
Ohio
1 review
1 helpful vote
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STAY AWAY
May 24, 2016

Do not use this company they are crooks. I rented a used text book in Jan 2016 and returned it in May 2016 in a timely matter. The book did get wet so I knew that I would be charged the list prices times 125% minus my rental fee and I was fine with that. Currently the list price is 74.90. Per my math 74.90 times 125% is 93.63 MINUS 39.72 RENTAL LEAVES 53.91. So my balance due was 53.91 which I was fine with instead they charged 139.93 from my card, I am currently due 85.02 in a refund and had to file a complaint on the BBB to attempt to get it back. The are thieves that don't even follow their own contract rules. STAY AWAY. I am an adult student with seven children all previous or current college student so I have rented numerous bills online over the past 10 years, this is the worse online book rental I have ever dealt with

Date of experience: May 24, 2016
Maryland
1 review
2 helpful votes
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Big scam
October 30, 2020

Unfortunately I decided not to listen to all the 1-star reviews this company had since I was giving them a brand new textbook and followed all instructions. However, I got scammed as well where they took my book and never paid me anything. I hope they fix their management to be more honest

Date of experience: October 30, 2020
New York
1 review
2 helpful votes
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I sold two books to textbook rush. One was worth $35 and the other was almost $4. They received my books and gave me just $8 instead of $35. Their customer service did nothing about the issue and I would highly recommend that those that use bookscouter pay attention to the reviews and the stars given because these reviews are true! Especially textbookrush, they have repeated offense for horrible experiences.

Date of experience: June 6, 2017
Rhode Island
2 reviews
0 helpful votes
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12 days later, we don't know where the book is tracking isn't updated and don't understand why it's taking so long to ship a book out. I ordered another book from a different company. It was sent out the same day and received within three days.

Date of experience: September 11, 2023
John K. TextbookRush Rep
over a year old

Hi Maria,
I'm sorry that your order didn't arrive as soon as you'd hoped, but it looks like your book is scheduled for delivery today, September 13. I understand how frustrating it can be to not have something arrive as quickly as you were hoping, but at this time your order is not yet considered late based on the delivery estimates presented during checkout and in the shipment confirmation email. While most of our products arrive more quickly, some products (like the one you ordered) ship from facilities other than our main warehouse and have slightly longer delivery times, which we do indicate during checkout. Since your order was placed on the Friday before a holiday weekend, we were able to get it shipped the following business day on Tuesday, September 5th, and our system sent a shipping confirmation email that same day with your tracking number and a delivery estimate of 3-7 business days. Again, I'm sorry that your book didn't arrive as soon as you hoped, but tracking does say it is out for delivery today.
Thanks,
John

Texas
2 reviews
0 helpful votes
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Always a 5 Star Experience
December 22, 2023

Ship on Friday - Paid on Tuesday! Appreciate the fact they offer free FedEx, their check in / review times are second to none! If I had to find a critique it would be that PayPal is the only electronic way to get paid.

Date of experience: December 22, 2023
Indiana
1 review
1 helpful vote
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Best place to sell books
April 17, 2024

I have a couple books textbook rush didn't buy and the other place I sold to ended up ripping me off money and didn't pay what they said they would pay. I have always gotten what textbook rush would say I would get.

Date of experience: April 7, 2024
California
1 review
0 helpful votes
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Great Service!
February 9, 2024

I recently ordered a hard to find book from TextbookRush and was thrilled with the product I received. It was in excellent shape even though it was used and very affordable! Highly recommend their business!

Date of experience: February 9, 2024
Georgia
1 review
0 helpful votes
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Website a little glitchy but overall a good experience
March 2, 2024
Updated review

This was my first time selling textbooks here. The site seemed to crash several times and pages had to be be continually re-loaded. Also, several books entered came back with a "not a valid ISBN" when the number was clearly entered from the book, so that was a bit odd. Eventually I was able to complete several buybacks and the transaction was quickly checked in and paid. Overall, happy with the experience despite the technical issues.

Date of experience: March 2, 2024

The site appears to crash a lot and pages must be continuall...
February 21, 2024
Previous review

The site appears to crash a lot and pages must be continually re-loaded

Date of experience: February 21, 2024
Massachusetts
2 reviews
0 helpful votes
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Wonderful performance
August 20, 2024

Great performance by Textbook rush in receiving and efficiently processing payments!

Date of experience: August 10, 2024
Georgia
2 reviews
0 helpful votes
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Good condition books
November 30, 2024
Updated review

Very good experience, packaged securely, books as described.

Date of experience: November 20, 2024

Usually packaged well and very timely!
January 8, 2024
Previous review

Usually packaged well and very timely!

Date of experience: January 8, 2024
Virginia
1 review
0 helpful votes
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Great Company
November 30, 2024

Great prices for books, prompt payment, always easy to deal with.

Date of experience: November 20, 2024
Iowa
1 review
0 helpful votes
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Easy to sell books!
August 20, 2024
Updated review

I like your simple process. It's easy to sell books! Thank you!

Date of experience: August 10, 2024

So convenient!
July 5, 2024
Previous review

So convenient! Thank you! I'll be back!

Date of experience: June 25, 2024
Washington
2 reviews
0 helpful votes
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It was my first time to search, find, and purchase my textbooks for college using this site. I liked the convenience and ability to get credit on old books I had. I'm using them again for this semester. You won't be disappointed.

Date of experience: January 4, 2024
Tennessee
1 review
0 helpful votes
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Excellent buybacks
February 24, 2024

This is the best book buyback company I have dealt with. And I've dealt with six of them. They pay the quickest, reasonable in accepting books in Good or better condition and pay good prices. The only demerit would be it it a bit slow to process books you are selling via their website. I wish they had a dedicated app to make that process quicker.

Date of experience: February 24, 2024