Overview
Temu has a rating of 1.8 stars from 1,734 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Temu most frequently mention customer service, credit card and poor quality. Temu ranks 69th among Social Shopping sites.
I didn't get a refund for my order. They have just been stalling me. Since I want a refund which they don't like to give. And they even put refunded on my order when I didn't even get my money.
If you are okay with cheaply made products then this is the site for you. The products you receive are worth what you paid, no more. Cheap Chinese junk.
Hello John, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. If you wouldn't mind sending your order details to us at rachel.zhang@temu.com, we would be happy to look into this issue for you right away. Best wishes, Temu Team
Bad service i have problem with one order not body help me i lost 90 $ look the picture they take picture out side to the street and they say the pack is out side
Hello Wilian, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team.
I have placed over 20 orders with Temu in the last 4 months. Only two of them were over $14 (just in case). I get cheap, use 3-times-a-year items usually. I was unsatisfied with 3 out of the 100+ items I ordered. I gave those items 2 or 3 star reviews and Temu encouraged me to return/refund them. I don't take a picture of item as requested; I don't request a refund (tell them to just apply as a credit), and they tell me to keep item/throw away/donate the item; the credit is automatically applied to next order. Never had a problem with that. I understand deliveries take about 2 weeks: the one time a delivery was late, they credited my account the $5. I tried a clothing item (it was too thin); I tried jewelry (it looked chintzy); I tried an electronic item (it worked fine). So I know what to expect from them and order accordingly. You are paying 1/5 th what you'd normally pay>>so lower your expectations. Don't order $100 at a time and don't ask for refunds; ask for account credits (that way they know you'll be back). The 919 complaints on BBB are about expectations (in quality, delivery time, refund/crediting). Wise up: I'm 72 yr. Old and like the company and its products (despite being a very wealthy, snobby gentleman.)
Hello, thank you for shopping with us and sharing your 4-star experience! We are glad you found some items you love. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Orders are late they say they give you a $5.00 credit if it is late but you have a $10.00 min. Charge so that $5.00 is worthless so no matter what they are not giving you anything.
Hello, thank you for your valuable feedback. To support our commitment to sustainability, we encourage customers to meet a minimum order value so that we can more efficiently utilize the available packing space from bags, to our shipping boxes, and containers. By fully allocating the available packing spaces, we reduce the number of boxes used and number of trips made for our deliveries, which helps to reduce carbon emissions to the environment. However, we understand your concern about the policy and will share your feedback to our team for further review. Thank you for helping us understand and serve our customers better. Best wishes, Temu team
Not only does TEMU sell very poor quality products, most of their accompanying instructions are exclusively in Chinese. Also, their customer service is almost nonexistent..
Hello Don, thank you for reaching out to us. We are sorry for any inconvenience caused. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. We will follow up on this matter. If you need further assistance, please message us through Temu.com or Temu app live chat by this link: https://share.temu.com/SIfmZCHAcBA. We appreciate you giving us another chance to serve you. Best wishes, Temu team
I'm so happy I found you. My online shopping experience has been so much better and now I'm comfortable shopping online. And all my merchandise has been of quality. Delivered right on time. Thank you
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
After purchasing kitchen and beauty items from TEMU, I was very impressed with the quality and how quickly it arrived! Will definitely be shopping on there again.
Hello Carmellinda, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is the most important to us and we are constantly striving to improve. If you need any assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
I ordered the air bed that fits in a vehicle so you can sleep in it. I got a dog bed and was told I received the correct order. I sent pics and still was told it is was the right thing I ordered.
Hello, thank you for reaching out to us. We are sorry for any inconvenience caused. Your case is out of the norm. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need further assistance, please message us through Temu.com or Temu app live chat. We appreciate you giving us another chance to serve you. Best wishes, Temu Team
Put in a decent order for my company, paid through Paypal that has already verified my payment credit card, after Temu accepted my order and Paypal purchase, a few hours later, they refunded it asking for verification of the credit card I used through Paypal, they wanted me to send them a credit card statement to verify that I an the actual owner of the credit card, Paypal guarantees this this as they have done this with me already. Complete garbage, I will spend my money as I have at AMAZON, trusted purchasing site for products, stay away from temu crap!
Hello, Thank you for your feedback! Temu is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. We maintain a strict privacy policy and proprietary data protection system to ensure that your information is kept safe and that you can shop on our platform with peace of mind. All of our payment links are PCI-certified and we work with major payment providers, including Visa, Mastercard, Paypal, Apple Pay, Google Pay, to protect your financial data. Please do not hesitate to message us on our Temu.com or Temu app live chat, email help@temu.com, or call us at 1-888-495-8368 if you have any other concerns. Best wishes, Coco
I was asked to verify my account by sending in photo of last 4 of my card did that. They were unable to verify. Then they wanted a photo of my card statement. Hell no it was my bank statement!
Hello Doris, Thank you for your feedback! Temu (tee-moo) is an online marketplace that offers quality merchandise from the world’s top suppliers and brands to consumers at affordable prices. With our strict privacy policy and proprietary data protection system, you can trust Temu to keep your information safe. All of our payment links are PCI-certified and we work with major payment providers like Visa, Mastercard, Paypal, Apple Pay, Google Pay, and more to protect your financial data. Please contact me at rachel.zhang@temu.com so that we can look into this issue right away. Best wishes, Temu Team
My last items for our granddaughter and our outdoor lights have been great quality, value and arrived on time. I have been impressed and I have not returned any of my items!
Hello, thank you for shopping with us and sharing your 5-star experience! We are happy that you are pleased with your items. Your feedback is extremely valuable to us as we constantly strive to improve our service quality. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368.
Long time to get my items and then a very, very poor product. I should have known with the great pictures and descriptions that I was about to get hosed. Just sell junk IMO.
Hello August, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Temu Team
I'll be honest, I was extremely skeptical of Temu at first. I thought it was a scam and I told myself i wouldn't purchase or play the games on there. Well, one of my close friends and her family all had purchased items from Temu and had done so multiple times so i automatically gained a little bit of trust in the app and decided to go ahead and order some stuff. It took about a week or so for a large order to arrive, some arrived in parts and ordered arrived in full in a large box. The items are 95% as described on the website. I have placed EIGHT orders so far all of which (except one since I just ordered it) has come in and I've been pretty happy with what I've ordered. I'll say the clothing is touch and go but otherwise it's a win for me. And the games you can play to win free items actually works! Granted it's a tedious method to win however I can confirm it works as I won 4 free items and 2 $50 credits WHICH did work when I placed a $100 order, it was free! It seems to good to be true but this app is legit and I've loved everything so far.
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat. Best wishes, Temu team
I am an elderly lady who really cares about how I look and dress. My make-up and hair are always done and I don't leave my home unless they are. I manage a Senior Mobile Home Park. When residents come in I always get complements on either my outfit, my shoes or my jewelry. Most always it is from Temu. After a couple of weeks they will come in and either tell me my recommendation of Temu is the best thing that has happened to them in a long time or they are really upset because they can't stay off of the website. I have several who come in to show me their "new wardrobe". Two people have told me the haven't been able to afford new clothes in years and with Temu they can. One resident told me she can now buy 1 complete outfit a month thanks to my recommendation of Temu. Obviously, I tell everyone.
I was leary of ordering from ANY website other than the popular one, but Temu is wonderful. I get everything I order in a timely fashion and love almost everything I get. I have even bought things for my friends because everything is so inexpensive. They love it too. I think my favorite are the shoes and earrings, but everything else has always been just as described. Love it!
Hello, thank you for your recognition. We are honored to serve you and we are thrilled that you like our platform and the products we offer. We hope to be able to continuously offer the best shopping experience to our customers on Temu. If you need any assistance, please don’t hesitate to message us through Temu.com or Temu app live chat by this link https://share.temu.com/SIfmZCHAcBA. Best wishes, Temu team
So far I have received 2 perfect orders. I was afraid at first so I only ordered very little. Just received my second order and for the price I am very happy. Hope it stays that way.
Hello, thank you for shopping with us and sharing your 5-star experience! We are so glad you’ve been enjoying your experience so far. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you need any assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
Temu delivery service cannot read because they left my package at the wrong place simply dropped it off somewhere they think they dropped it off at my place well I do not live at a motel I live in a nursing home completely different so I'm out so do not place an order with Temu you will not get your package.!
Hello Samantha, thank you for your feedback and we are sorry for the inconvenience. Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If your items do not arrive, arrive damaged, or do not match the description or photos, you will be offered a full refund under Temu's Purchase Protection program (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." If you wouldn't mind sending your order ID, please contact us through Temu.com or Temu app live chat, email (help@temu.com), or phone (1-888-495-8368) so we can help you resolve your issue. Best wishes, Temu team.
I really don't understand why everybody says it's a scam. Yeah the stuff comes from China but it's EXACTLY as they advertise. Very good price and really did not take that long, not near as long as some of my orders from other companies have. I paid $17 for all of this stuff. Tons of Christmas gifts for the kids, all came very well packaged, all on time, all here. I am very pleased! This was not a scam. I did a test order to make sure and now I do plan on ordering a whole bunch more stuff. Please note, I'm a very real person, not a robot not an employee of theirs. My name is Deziraye Wald. I live in Denison, Texas, I work at the lake. You can look me up on Facebook. I'm writing this review because I don't have much money and like to find deals like this online to buy people stuff for Christmas. I'm a mom of 3 and I looked at tons of reviews and almost didn't order from them because of the reviews. I was very skeptical before buying from them because all the reviews kept saying it was a scam. Well I'm glad I checked for myself because it definitely was not a scam and everything turned out exactly as I ordered.
Hello Deziraye, thank you for shopping with Temu and sharing your purchase here! If you need any additional assistance, please do not hesitate to contact our Temu Customer Service via www.temu.com/support-center.html. Have a great day!
They send missing or broken or used items, and they refuse refunds! Totally thief! Not recommended at all! Don't waste your time and money and don't buy any thing from Temu!
Hello, thank you for shopping on Temu! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." For detailed return instructions, please visit https://www.temu.com/return-and-refund-policy.html. The first return for each order is free and you can choose to receive your refund back to your original payment method or as Temu credits. Temu credits will appear in your Temu credit balance within 3 minutes and can be used immediately. If you choose to receive your refund back to your original payment method, please allow 5-14 business days for it to appear since timing depends on your financial institution. If you need further assistance, please message us through Temu.com or Temu app live chat. Best wishes, Temu team
I ordered three pairs of shoes. The first pair I began to tighten up the laces and the lace tore right through the eyelet. The other two pairs of shoes were advertised as "HEY DUDES" a brand of shoes. These shoes ARE NOT "HEY DUDES". Legal?
Hello Todd, thank you for shopping on Temu (tee-moo)! Your feedback is extremely valuable to us and we are sorry that you are not satisfied with some of your items. We implement strict policies and control measures to ensure product quality and accurate product descriptions. If you are not satisfied with any items you receive, you may apply for a refund within 90 days of purchase. Temu's Purchase Protection program offers full refunds if your items do not arrive, arrive damaged, or do not match the description or photos (https://www.temu.com/temu-purchase-protection.html). To apply for a refund, login to the Temu app or Temu.com with the account used for your order, open the "Your orders" page, and click "Return/Refund." Temu is committed to protect intellectual property rights and have strict policies against the listing or sale of products that violates any third-party’s trademark, copyright or patent rights. When we receive reports of intellectual property infringement, our dedicated team will investigate and respond quickly by removing or disabling access to any infringing material. If you need further assistance, please message us through Temu.com or Temu app live chat, email us at help@temu.com, or call us at 1-888-495-8368. Best wishes, Coco
Business History
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Shifa, thank you for reaching out. We have checked with customer service team and can confirm that your order has been fully refunded as Temu credit which can be used immediately. You may view your Temu credit balance by clicking ‘You’ in the Temu app or your username on Temu.com and then choosing ‘Credit balance.’ Customer satisfaction is of the utmost importance and we are constantly working to improve our service quality. If you have any other question or concern, please message us through Temu.com or Temu app live chat, email (help@temu.com), or call us (1-888-495-8368) so we can further assist you. Thank you for supporting Temu! Best wishes, Temu team