Everything perfect when I talk to Sandy the problems are solved immediately, good person, punctual and precise the best of Monster template
Expert and knowledgeable expert
I had an awesome time with the support my purchased decision was taken through directly from the beginning
I haven't bought into the plan but speaking with becky shows im with the right company. Thanks for your support and time
I was talking with "Becky" He helped me to choose best template.
Best Customer service Experience I have ever faced.
Thank you.
Worked with TemplateMonster customer service. Got the help I needed. Very easy to talk to. Listened and acted to resolve my issue.
Sandy was very helpful. I had a lot of questions and with a fast respond she answered everything I needed to know.
Caroline helped me find a template that I loved then found me the best deal that was offered. Thank you so much.
My problem with the map in the website was perfectly solved. Thank you very much, Crystal. You really helped me a lot.
Thank you to Greg for quality support. It was easy and fast. Just for little time i got necessary template and instructions.
They asked me to send them ID and driver's license to be able to purchase their template? Absolute joke of a website.
Caroline was very helpful and clear all her answers and questions where only to clarify and get the best solution for me.
The template I purchased was very nice, as well as the initial contact. Once I "PAID" and connected with my "Project Manager" Rose, it was down hill. She failed to follow my multiple emails regarding my so called "Ready-To-Go" site. She pretty much told me she was not doing six pages, which I never asked her to do. But, keep in mind, it was a Ready-To-Go site. Initially I was told that they would complete the pages per my request. Moving forward, she left all foreign language on the site and my site was published. Don't know why, but I went to check because there were many and I might add, MANY errors with this project. Oops, my site was live with a language I had no idea and pages left unmanaged.
The more I would let Rose know that my project was not correct, she would ask me to send her my request, AGAIN.! So, I would do just that and resend. Bottom line my site was never completed. I was going to pay someone else to just right the wrong of Template Monster, but thought it would be best to let them fix there mistakes. They charged me another fee to complete my READY-To-Go" site. I paid it and figured be done with it once my site was correct. The person who worked my site the second time around was great, I even wanted to tip him for his commitment to service (the offer was never excepted). Bottom line, I would not use them again. There are many other companies out there building Ready-To-Go sites and relationships who will be getting my business in the future.
The lack of communication between client and project managers minimal, sometimes making it difficult to provide quality service. It would benefit all if the project managers can be human, like asking questions from their expertise in order to fulfill the need of the client the first time. Share the errors they see, etc. I trusted Template Monster to do my site because I saw how creative and nice their site was to attract me and many others and trusted they would do right by me as a consumer.
Hello Bennette,
Thank you for your feedback. Please accept our apologies for any inconveniences. According to our data, you were in touch
With your project manager in the ticket JER-682-97232 and it seems everything was fine.
Feel free to reopen that ticket if any further assistance is required. Your project manager will be more than glad to assist you!
Just note that any changes will be made only within the service you have purchased. Any additional changes
Should be paid separately. In case you need our assistance in any additional customization, feel free to contact our 24/7 free support.
Our technical specialists will do their best to help you - http://chat.template-help.com/
Best regards,
TemplateMonster
Treeforest will sell you a "regular license" which basically mean you can't use it for really anything! Be very careful!
TemplateMonster was upfront and you can ACTUALLY USE THE TEMPLATE
I had some challenges with the appearances of style. Css. They helped me to designed it they way I want it. Thank you so much Mr. G and Mrs.A.
DH
I was attended by Tommy and the truth is satisfied with your attention, I liked your service, thanks tommy
I searched a template, an ecommerce template, and Jace help me in wonderful mode! Perfect customer assistance!
Assistance was perfect, good support thanks! Very huge choise! Im going to bye templates again and again!
We friendly & helping making a good represntation of a company that shows all you can find here is respect & kindness toward clients.
Greg is great and very helpful. He did everything he could to help me with my concerns. I will gladly recommend this theme to my clients.
Agent JJ was so patient and walked me a novice to the tech world through the process and made me feel comfortable in my purchasing decision...
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the inconvenience. Our purchase process is totally painless, but in rare cases we have to ask for more information from a buyer in order to verify identity and avoid possible fraud. Please feel free to contact our billing department and our billing officers will help to complete your order.