TemplateMonster has a rating of 3.34 stars from 1,681 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with TemplateMonster most frequently mention customer service, great support, and pre sales. TemplateMonster ranks 1st among Graphic Design sites.
How many times do we face frustration when support staff keeps on sending back automated responses that neither solve the problems nor give any clue. Not so with Template Monster Tech Support, whom I find have always responded with more than expected a help...Thank you Daniel Dawson
I paid for the all-inclusive web development package in February. It's now July and I don't have a website. I provided the content and it was just a cut and paste. No professionalism in placement. No edits. The website is plain white despite sharing the mood board colors. My home page reads " welcome to Turista" which is the name of the WordPress Template. Photos were posted even with the instructions I shared on their captioning. Total waste of money and time. I can't get my business licensed without a website. This is a whole disaster.
TemplateMonster are a pack of fraudsters. I paid $199 for the template customization service, and after 3 months and many attempts asking them to complete my work (with clear instructions), all they have done is load a logo I supplied them (and even that took 3 attempts to get correct in wordpress). Stay clear of these people, especially templates from DREAMIT. I raised a dispute for a refund, and templateMonster refused. Hopefully, PayPal can assist to retrieve the amount i paid, as I will show all evidence, emails and communication from TemplateMonster. I quote Pablo Jackett and Daniel Dawson. I have all communication and proof of their reluctance to assist.
Tip for consumers:
TemplateMonster are dishonest.
Products used:
Templates, modification services (never delivered).
I paid for the all-inclusive web development package in February. It's now July and I don't have a website. I provided the content and it was just a cut and paste. No professionalism in placement. No edits. The website is plain white despite sharing the mood board colors. My home page reads " welcome to Turista" which is the name of the WordPress Template. Photos were posted even with the instructions I shared on their captioning. Total waste of money and time. I can't get my business licensed without a website. This is a whole disaster.
Tip for consumers:
Do not purchase. Waste of time and money
Products used:
Bought an all-inclusive Website development package in February. Till now, website isnt complete
We're really sorry that our service failed to meet your expectations. Please, provide a full list of changes you'd like to have on your website and we would be more than happy to create a website of your dreams and wishes. We'll do our best to make your further experience better.
Absolute worst experience I have ever had. Support is useless, I dealt with a online ticket consultant named * who is probably the most incompetent person I have ever met.
Theme doesn't work, service is terrible and no on replies to emails.
Think twice before using this company.
*redacted by admin
Tip for consumers:
Please dont use it.
Products used:
None
We are deeply saddened by your comments on your experience with our company, as we do our best to keep customers happy. Our Customer Care manager has already gotten in touch with you with the most suitable solution. Please, check your spam or junk folder if you did not receive his Email.
Caroline Walker did an excellent job in assisting me in choosing a website template for my business. She effectively asked the right questions and provided answers. She listened effectively. Very professional. Thank you for your assistance. Very satisfied with the information I was given.
I chatted with Becky, a chat line support operator. She was extremely helpful in finding a WP CMS template ands the plugins that I needed to get my website going.
I have had all the information I needed, all my question were answered. Though I still thing they should have a telephone, for me its more easier to call than to email.
Jace was very helpful even when my battery died. I had alot of questions on e commerce. Looking forward to seeing if this will work for us.
Total scam. Product delivered is not as advertised. I confirmed access to features, IN WRITING - before purchasing and was told after purchasing that it was considered an up charge. "Support" tells you to contact the author of the template. I was literally spoken down to and told I the problem was I wasn't capable enough to handle their product, which was advertised for "newbies."
We're really sorry to hear about your experience on this occasion. According to our database, the product was delivered to you on time, defects free and fully functional. Our Customer Care manager has already gotten in touch with you with the most suitable solution. We apologize for any inconvenience this situation might have caused you and we look forward to cooperating with you.
I am very disappointed with TemplateMonster. I ordered a template. Unfortunately the template didn't work properly and I wanted my money back. I submitted the application within 2 hours after the purchase! There is no way to test the template beforehand. So you only know after buying it. No courtesy from TemplateMonster... won't let me cancel the purchase and the money is gone.
We're really sorry that you've encountered such issues and apologize for any inconvenience. Our Customer Care manager has already gotten in touch with you with the most suitable solution. Please, check your spam or junk folder if you did not receive his Email.
Легко, доступно, понятно. Мне всё очень понравилось.
Спасибо.
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How many times do we face frustration when support staff keeps on sending back automated responses that neither solve the problems nor give any clue.
Not so with Template Monster Tech Support, whom I find have always responded with more than expected a help...Thank you Daniel Dawson
Tip for consumers:
Be human
Products used:
Digital products
Thank you for your feedback! We appreciate all feedback that helps us to improve your support experience.
First I would like to thanks the support team, you guys make my journey a great experience.
Your professionalism and first class service make return to your page for what ever idea comes to mind. Thanks to you any project big or small seems so easy specially when time comes into play. I would like to thank Alex Benson for keeping me updated at all times and for answering all my questions and the excellent service provided. But wait, we are not done just yet. I will continue using your services and I highly recommend your business.
I have bought many templates from this website. They are neat and professionally written. But, when you pay 75$ for a templates (other seller offer less), everything should be perfect in it. In my last purchase, the html template contained 7 pages but the header, menu, and footer could have been incorporated by php such that the designer does not have to modify 7 html files just to change something in the menu/header/footer. That is just easy but by addressing these small issues, these templates can be even more perfect!
They scammed me and then fought my CC charge back. No one responds and I am out $40. Beware these guys are not a legit business.
Tip for consumers:
Do not waste your money
Products used:
Never got the product
Unfortunately, we were unable to identify you. Please, make sure that your review has been addressed to the right company or get back to us with the valid Reference Number / E-Mail address for further investigation. UPD: Why would anyone from our buyers hide his reference details from us? It sounds like your review has been paid.
Very waste time on purchasing here. They doesn't implement OTP on the payment stage and request credit card photo from the clients, that's ridiculous! You need to communicate to online agent and email, waste 30 mins to complete the order.
We always strive to provide a safe and enjoyable shopping experience for all our customers. Due to the significant increases in credit card fraud, certain payments indeed have to be authorized and verified by a live person. We also use phone number verification to eliminate card fraud. We are really making great efforts for your own safety.
I have bought a WordPress Theme with Classic Website Customization Service for a total of $221. I got my website in 14 days. Recommend that you describe your request in the best possible way in order to get a result in a reasonable amount of time.
Products used:
website template + customization service
Nice and beautiful templates. Operator was very helpful and knowledgeable about my requirements and gave me suitable options.
I signed up for their ONE subscription over a year ago without signing on for auto-renewal. When the subscription ended, I did not want to renew because it was a nightmare - with their sales team promising what their tech team can't deliver. However, without pre-approval, they charged my card again for another year's subscription, and refused to give me the full refund which I have been demanding for this past 3 months, despite my not having used the subscription. I have been dealing with a Daniel Dawson who claims to be the boss, but does not bother to read his e-mails carefully, but parrots the company's "no refund" policy over and over again. Pity there is no negative star rating!
Tip for consumers:
Do not sign up for ONE until you read all the fine print.
Products used:
None
Had a great chat with lots of information included. Very satisfied with the information provided by Sandy.
Highly recommend. My web designer was Andrew Evans, and he did EVERYTHING that I needed for my Shopify website in less than 2 weeks! He immediately responded to my request, and anything that I did not like, he would change immediately and provide me with extra options. I will definitely use their services again and will ask for Andrew. Easy, affordable, and excellent customer service.
After discovering the theme I bought 5 minutes prior was not compatible with my webhost, critical errrors, I I directly contacted the seller that there were problems. Turns out they don't care and have a refund policy stating I need to spent my money on another product. As a consumer I am in my rights, the aforementioned problems were not stated and considered a flawed product on my behalf.
Tip for consumers:
Make sure to check for other sites with good themes.
Products used:
A free product from another site, which worked right out of the box.
We regret that you've encountered such issues and apologize for any inconvenience. Restrictions in our refund policy are related to selling intangible copyrighted products. For that very reason, we approach every refund request very carefully and thoroughly. Our Customer Care manager has already gotten in touch with you with the most suitable solution.
Очень понравился шаблон! много полезных модулей и разных тематик! Советую! А так же легкая настройка и установка, обновления и тд. Очень понравилась тех поддержка, с помощью которой все очень легко и быстро настроить, ну а если есть какие либо вопросы, Вам всегда помогут разобраться и посоветуют что и как сделать! От новичков и до профессионалов один ресурс это Templatemonster.com Спасибо большое команде templatemonster за предоставленный ресурс который облегчает задачи поставленные для создания страничек любой сложности и на любой платформе! Отдельное спасибо г-ну Daniel Dawson!
Tip for consumers:
задавайте вопросы перед покупкой в онлайн чате! ребята профессионалы, помогут, подскажут
Products used:
https://www.templatemonster.com/website-templates/allstar-multi-sports-website-template-63853.html
It was a pleasure to assist you! Thank. You for your feedback!
Everything You Need to Create a Website:
🔥 Premium Website Templates
🔥 Design Elements, Graphics & Illustrations
🔥 Plugins & Extensions
🔥 Video Templates
🔥 Presentations
🔥 Fonts
Experience the Excellence of our Products:
🏆 Crafted and Perfected by Seasoned Professionals
🏆 Packed with Premium Features
🏆 Tailored for Responsiveness
🏆 Optimized for SEO
🏆 Boasting Top-notch Functionality
🏆 Supported by Comprehensive Documentation
🏆 Assessed by Expert Testers for Excellence
Assistance When You Need It:
🛟 6 Months of Complimentary Technical Support
🛟 Attentive Customer Care Team
🛟 24/7 Access to Billing Support
We are deeply dismayed by your unjust accusations and derogatory remarks. Your defamatory review not only tarnishes our reputation but also undermines the hard work and dedication of our team. We take pride in providing quality services and ensuring customer satisfaction, and your baseless allegations are both unfounded and malicious.
We urge you to reconsider your portrayal of TemplateMonster and refrain from making unsubstantiated allegations that could harm our business and reputation. We remain committed to providing exceptional services and resolving any legitimate concerns our customers may have.