Need a new template for my site and had a brilliant support by Jace who answered all my questions:-) It was perfect, thank you so much!
Buyer beware. I have used Templatemonster and Monsterone for 5-6 years and never had a single issue, until now. I'm not sure if they changed who does their support or what, but something changed.
If you have any issues with a theme, the support will not actually try to help. They will read off the standard BS lines on their computer screen, "it is you", "it is your host", it is anything but a problem on their end. I had a problem that was clearly a problem with the theme that I purchased from them and yet they kept pushing the blame on to me or my host.
For some silly reason, the theme installation is a theme and a plugin that supports the theme. When I used the plugin that came with the theme, it was actually the plugin that the theme will not function without, it would not work with Elementor. Of course the theme is an Elementor theme, so it requires Elementor and it requires the plugin. When I disable the plugin, Elementor functions, however the site looks like hell almost as though there is not theme installed. They gave me setting to check on my server and installation, which were all correct or already set.
I tried to tell the support, I gave them very specific examples and they just kept saying it was the plugin and I should disable the plugin. Hmmmm, uhm, the theme and the plugin are both required to work together, so I can't disable one as the other will not work. I tried to explain this to them.
They refused to listen to logic or contact the developer of the theme and kept telling me that it was my problem. So I used another Elementor theme, one that didn't require the buggy plugin and shocking, without a single change to the server or the website, besides the theme and disabling their buggy plugin, it worked perfectly. Yet, they insisted that it is my issue, not the theme and to disable the plugin that is causing the problem and to use quality plugins, lol.
I can deal with the attitude they had that doesn't bother me, but I can't deal with the fact that they refused to actually provide support and try to correct the problem or at least get the developer to look into it. I will NEVER use them again, this is NOT how support should be and they should be ashamed of themselves.
I had contact with Caroline. Everything perfect! Thank you very much for your good service Caroline!
Thanks Sandy for so detailed consultation. Definitely I will work with templatemonster. Good templates, good service.
Nice service with many offers. Good discounts, many options of templates, free hosting and wide bandwidth
Thanks to Greg for patiently explanation all details in many templates. He answered all my question.
Your agents are always super helpful and great to work with you. Extremely knowledgeable and friendly.
Great experience for service. All the questions about the templates were answered. Very good attitude by presales agent.
I really impress for your service.
Your team are amazing.
Thanks from bottom of my heart.
Krit Thailand.
I asked mr. Stewart Johnson for installing new tamplate for architectural site, so his response was very quick
Jace was helpful in answering my questions and helping me decide which template would best suit my needs.
Margarett helped me with everything i have asked, and all with good will.
Thanks for your great support!
One of the most helpful person i ve ever seen... while i am working with her, i feel so relax and friendly. Thx for everything
It help out o lot in my choice of choosing a template, excelent attention from lori, i will probably purchase the template in this week...
I had a chat online with Jace from Sales team today was really helpful and answered all my questions what a asset to the team
Thanks for Shane I have no more question (after so many).
I got a great support and I am waiting so much to cooperate with You.
Greg
Andrea was very kind and also helped me to know important details of the product that I am going to buy and other benefits that you offer.
I had a chat with Caroline and she was very helpful.
She answered all my questions.
I will be in touch with her again for further purchase.
I bought two templates, and I got special discount after chat meeting:-) So big thank you and this is still going because i havent reach 100 words
I literally spent 2 hours on the online chat with a rep who answered every ridiculous question I had. Poor guy, but I really appreciate the help!
Overview
Templatemonster has a rating of 2.8 stars from 1,682 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Templatemonster most frequently mention third party and project manager.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We're really sorry that the purchased product has caused you difficulties and apologize for any inconvenience. According to our Quality Assurance team, the product was delivered to you on time, defects free and fully functional. Our Customer Care manager has already gotten in touch with you with the most suitable solution. Again, we apologize for any inconvenience this situation might have caused you and we look forward to cooperating with you.