TelusReviews 8

Two young people (Michael, Chloe) encouraging people to switch from other telephone and internet providers to them, TELUS. I've got a special offer for 2 mobiles and for the internet. Problem started, when I've got the first billing. The amount was over $100 above the promised amount for the phones, and &10 over for the internet.
I started to call: the office is closed, we have some technical difficulties. All the excuses and you can talk to the machine only.
Finally I've got a representative on the phone. I explain situation, I still keep the hand writing amounts offered by Michael. Someone on the other end understood my frustration and corrected the incorrect amounts in the system. I was asked for a specific payment according to my information. I made the payment. On the other end, the company representative confirmed it and... I hoped that this was the end of the unsuccessful transition from one company to another.
Unfortunately no! I got an extra late fee and the numbers didn't change at all. So this is another person who lied to me.
Going to the internet switch. The first representative did not passed on my transfer to Telus at all and the transfer process was delayed by a month. If I wouldn't call it wouldn't get through at all! Finally it happened! Promised rate is not correct and there offices due to technical issues conveniently don't response. Be careful! I'm thinking of to go back to my previous providers. Do not recommend TELUS!

Hi everyone, I am sharing my story in a few different sites in order to make sure people are aware of what could happen. When we moved to our first house, a Telus representative came to our door as they were moving service to the area and offered promotions and deal packages. Though due to it being our first house, and with car thefts and robberies on the rise. We took the package for a security system. The package was offered as 2 cell phone lines, and security system which offered discounts due to the promotion. Fast forward 3 to 4 years. My wife gets a call from a collection agency stating we owe $2,500 for Telus for security system. I want to mention that the promotion was sold to us as a package all inclusive price. However, when confronted Telus. They stated that the security system is separate and hasn't been paid since it was installedn3 to 4 years ago. Our first remark was how can that be the case? We pay our bill monthly when it comes in. The Telus representative begins to state the home security is a separate bill. So we then asked how have we never seen this bill? There is no email, no letter, no phone call of any kind stating we are behind countless thousands for a service we had installed 4 years ago. The Telus reprentative states they don't call if your account is past due. How does that make any sense? If we miss one phone bill we get a phone call stating we haven't paid. How has 4 years gone by with no notifications of any kind? Now my wife got hit with a $2500 charge and is on her record for 7 years. She was distraught. We have a new born, our mortgage rate went up by a 1000$ a month. We are barely scraping by to survive. I will never, ever, return to Telus. Better believe I will share this story to as much media as I can to warn others. I canceled my services a day after this incident as well as family has cancelled and explained their disgust with what had occurred.

Telus agent Jonel called me to offer a promotion because I have an existing account with Telus Smart Home Security (formerly ADT). There are 3 phone lines in our home so I gladly accepted the offer because it is cheaper than our current phone plans with another service provider. The offer is a discount for each of our phones. When the sim cards arrived and I called Telus for activation, I was told that I am not eligible for the promotion because I am NOT an existing Telus customer. So what's the deal with Telus acquiring ADT if I am not a Telus customer? And why was I offered the discount if I was not an existing customer? I was so frustrated I ended up cancelling transferring to Telus and just stick with our present provider. I even gave Jonel an excellent review after our call thinking I got a good deal. But I was deceived. If only I can take that rating back and talk to him again, I would air my frustration and disappointment.

From a disorganized website laden with jargon which bears little resemblance to English, to a voice which attempts to redirect your call (an irritating AI service with no discernable intelligence), I am increasingly disenchanted with Telus.

After 31 years as a loyal – and usually happy – customer, Shaw is looking increasingly attractive.

Most recently, Telus divested themselves of the shared domain hosting service. I declined to deal with the "recommended" company and chose a Calgary firm I know and trust. Nonetheless, Telus continues to charge me for a service they no longer provide. In an hours' long attempt to speak with a real person, when I did finally finally get through, I got the run around. Literally, a circular argument. They offered to connect me with someone at their new service provider who would answer questions about my bill (disregarding entirely my repeated protests that I have no relationship with this company).

Do you understand this? I sure as hell don't. The bill is from Telus, I pay Telus for services rendered. If I'm not getting the service from Telus, why are they charging me?

As an aside, the "other" company wanted my credit card information. Up front. No one gets my credit card information for automatic payments. They spammed me for a month with (bilingual) reminders about their bill (despite the fact I elected to take my hosting elsewhere). I really don't care where they're based (although, as a westerner, I prefer dealing with western Canadian companies), I didn't know them, didn't have a relationship with them, they didn't contact me to answer any questions before "taking over" my hosting … Telus just handed everything over; including my e-mail address. I made a good call on that one.

The fact remains, however: Telus is not improving with age. How on earth are they going to keep their customers if they can't keep them happy?

I can't speak for Americans or Canadians, but if you work for Telus International as a freelancer, chances are you are not even going to earn ten dollars a week, that is if you work for hours and hours every day. They might let you earn fifteen or twenty dollars in a few hours the first day, but they will quickly ban you from anything that doesn't pay literally the tenth or third part of one American cent, four cents at most, after hours of working for free to see if you qualify for those, and then get quickly banned from those too, no matter how well you are working. Their goal is to push you to work for the cheap tasks, if you are stupid enough to fall for it. They don't use PayPal and they deposit weekly, your bank will charge you twenty dollars or more to receive the money, I highly doubt most people manage to even earn that amount weekly. I realized that they were exploiting their workers and trying to exploit new people. I left after about ten hours of working for them without a single dollar, because I wasn't about to do tasks that lasted for three minutes or more for less than a cent or four cents at most each just so I could earn anything at all after the bank fees. I logged out and let them keep my money, worth it, if it meant not being exploited another second by them. The only reason companies do this is that there's always someone putting up with it. Most business would disappear without their workers. Most companies would make you work for free if they could get away with it, all while they keep earning more and more money they don't even need anymore, and the ones doing the labor actually working in order to eat and survive. Respect yourself, because they won't.

Lately Telus is updating its optic (March 2019) and we customers of TV are suffering. Every viewing session I have to fiddle around re-establishing my viewing because the picture kicks off and I am left with a blank screen. I have to turn the set off and re-boot. It's a real hassle! Telus tells us on-line, that it's a problem with our "connection cords" and to do this and that, or buy a cable connection to solve the problem. No, no, no, Telus. It is YOUR problem if your cable connections are not working, YOU should pay for a new connection cable. Not me. I pay plenty for your service, so please service it!

Formally a long time shaw internet supporter but no more. Why u ask? Well when my service breaks down & I'm paying around $100 I think any1 within that price range would expect prompt & professional service no?

Well forget about that with shaw because their CS desk is dismal at best.
Even when they do show up after re-scheduling your appointment, they have to come back & re-access the problem. Here's the thing. With Telus, I can get service the very next day & the tech that come's over doesn't leave until he's resolved thing's, & if he does leave he comes back the next day & finishes.

Soooo... quick, fast, & reliable. I did have my Smartphone under them for 2 to 3 years but when I bought a new 1 to replace that 1 it's did not support their network. So I went with Roger's.

Lastly Telus gives you the most "bang for your buck", in the sense that you get a lot from them for a fair monthly rate. Can't top that.