• Teleflora

Teleflora

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Overview

Teleflora has a rating of 1.8 stars from 719 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Teleflora most frequently mention customer service, next day, and local florist problems. Teleflora ranks 236th among Flower Delivery sites.

  • Service
    170
  • Value
    162
  • Shipping
    144
  • Returns
    87
  • Quality
    147
Positive reviews (last 12 months): 8.8%
Positive
3
Neutral
2
Negative
29
312
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Customer Service was heartless, you can tell this happens all the time.
  • I placed an order for the second-day delivery for a friend's mother's funeral.
How would you rate Teleflora?
Top Positive Review

“Flowers were delivered as promised, plus prettier than I ordered see the photos.”

Susan L.
12/24/23

Very pleased with my Christmas centerpiece sent to my daughter. Prettier than the picture, and delivered as promised.

Top Critical Review

“Ordered Birthday Cake arrangement- not a wish granted”

Theresa S.
3/9/24

Ordered a Birthday Cake design for $103 and received flowers in a cheap vase. I could have done better at Walmart picking out flowers. They cancelled the order and did Florists choice without asking or informing me. This was a huge disappointment. Big difference and they pocket the money and don't care who they hurt. Florist was given a $59 dollar option of their choice. So, Telefloral took their part. Shame on this business.

Reviews (719)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (90) day delivery (37) mothers day (17) delivery date (22) casket spray (6)
Thumbnail of user erickac49
1 review
0 helpful votes
October 7th, 2023

It was so easy to use the site an order I will definitely return the experience was awesome. I will tell others about this experience.

Thumbnail of user mariac1650
1 review
0 helpful votes
May 18th, 2021
Verified purchase

Using this website was easy and so convenient. My friends relative passed and I wanted to send my friend flowers same day via delivery. Same day service was offered and provided! My friend received her flowers within a few hours so that was awesome. She sent me a picture of flowers to thank me, but the vase wasn't the vase I picked out on website. Although I was looking forward to that vase, the flowers were LOVELY! Put a smile on my friends face.

Tip for consumers:
n/a

Products used:
flowers

Service
Value
Shipping
Quality
Thumbnail of user brucec1139
1 review
0 helpful votes
July 12th, 2021

Still don't know if our order has been delivered (it should have by now), but of all the online orders I make from lots of different companies…. Teleflora is the hardest to deal with, and by the time you check out, your final charge has somehow mysteriously doubled.
But that's just the way it is, I like the selection, and the flowers have [generally] been attractive and as described.

Thumbnail of user wgw1
WG W.
2 reviews
10 helpful votes
June 3rd, 2020

I am being pushed by an affiliated website for Teleflora to review the service and product before it has actually been sent, so please take this as a review of the ease of ordering only. If the flowers are not beautiful or as pictured when they are sent, I will review elsewhere. The website was quite friendly and offered a discount for giving my email...so I did! If the flowers are as pictured, I will be delighted.

Thumbnail of user nicolew1079
1 review
0 helpful votes
May 19th, 2021

Deliver fast and reliable unlike the other flower website I really like them alot

And they always keep to instructions

Thumbnail of user debbiet457
1 review
0 helpful votes
July 18th, 2021
Verified purchase

FTd flowers was my first choice but i could get a same day delivery then i found ur add via FB offering sameday delivery then i thought i'd give you the chance and i don't regret it at all Thank very much

Thumbnail of user yvettem75
1 review
13 helpful votes
June 13th, 2020

I ordered a beautiful casket spray for my brother's wake and funeral with one day's notice. I paid an additional service fee for this with the arrangement to arrive by 11:00 in our time zone. It was several hours late and the wake was long over by the time it arrived. It was available for the funeral the following day. He was a veteran and following the flag ceremony, the spray was placed on the casket. It was quite beautiful. I'm simply upset about the additional device fee when arrived late.

Thumbnail of user allann26
1 review
11 helpful votes
April 22nd, 2020

My 91 year old mother must spend her birthday today in hospital. I just found out that no one can visit her on her birthday or speak with her as her hearing aides have gone missing. Thank goodness Teleflora has same day delivery and beautiful arrangements to choose from. Since our family cannot share a birthday cake with Mom today, we ordered a floral one and balloons for her. May Teleflora and their deliverers be healthy in these terrible times, they are doing a great service.
Thank you.

Thumbnail of user scottyg17
1 review
0 helpful votes
June 3rd, 2020

My girlfriend loves peonies. You guys had them in stock. A little expensive. Coupons I can use BEFORE the order would have been nice. I will update when flowers arrive

Thumbnail of user mlk62
1 review
0 helpful votes
May 28th, 2021

I ordered a Money Tree plant, in a distinctive container. The plant was delivered in a more generic container, but was appreciated by the recipient. The first picture is what was received, the second was what was ordered.

Tip for consumers:
Realize the local florist may not have the stock as pictured on website.

Products used:
Plant

Thumbnail of user bronwene
1 review
0 helpful votes
May 9th, 2020

Quick and easy with next day delivery. A bit on the expensive side, but worth it. Always choose Teleflora because we live internationally and it's so easy to use.

Thumbnail of user heidis376
1 review
0 helpful votes
May 26th, 2021

I placed an order for a get well bouquet. The website was user friendly and I was easily able to select and place my order,

Thumbnail of user mt451
1 review
0 helpful votes
July 24th, 2021

The company's website accommodated our needs by choice of flowers and delivery options - perfect for our situation.

Thumbnail of user trudiw5
1 review
0 helpful votes
July 11th, 2021
Verified purchase

I got just what I wanted at a very reasonable price. The only drawback I would have to say would be that I couldn't get same day delivery.

Value
Shipping
Quality
Thumbnail of user yemia9
1 review
0 helpful votes
July 11th, 2021

The website is easy to use, and offers various flowers / plants and different forms of payment. I haven't seen the product, since I was sending it to someone else. But I'm sure I will find out soon. The only thing I'm dissatisfied with is the service fee, which I think it quite steep.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jang217
1 review
0 helpful votes
October 5th, 2020

Teleflora had a nicer selection and it wasn't a "busy" website. Easy checkout as well. Haven't received the order yet, but hope I am pleased with the outcome!

Thumbnail of user bok15
1 review
7 helpful votes
May 15th, 2020

I have to say that the flower arrangement was not as pictured in website even the vase. Maybe I was disappointed comparing to the website photos but my mom who didnt know what she was getting was very happy about the bouquet. Thank you for delivering on time!

Thumbnail of user kimk400
1 review
0 helpful votes
May 4th, 2020

The site is easy to use and flower arrangements always look great. Reminders about upcoming events are sent in plenty of time.

Thumbnail of user christier40
1 review
0 helpful votes
April 19th, 2020

Quite honestly, I was about to give up sending flowers. Every site I visited said they had next day delivery, but when I put in the zipcode of Redmond Oregon, all the others said no deliveries until ten days later. You came through! Thank you!

Thumbnail of user mithilam
1 review
0 helpful votes
July 18th, 2021

The flowers when delivers where beautiful and I loved how it was arranged, only downside is it was not delivered in the same vase, as the order also my order had roses the florist did a beautiful arrangement would be nice to have included more roses just as the image online

Service
Value
Shipping
Returns
Quality
Thumbnail of user jenss28
3 reviews
0 helpful votes
July 24th, 2021

I ordered Fowers last week, but the order was cancelled, did not receive a notification, so try it again and hope this time my order will be fullfilled

Thumbnail of user mikes2405
1 review
0 helpful votes
June 6th, 2020

We'll see if they show up on time. Why ask for a review BEFORE DELIVERY?
I will update my review AFTER delivery and verification of receipt.

Thumbnail of user danielles670
1 review
0 helpful votes
May 7th, 2021

Don't know if the flowers will be delivered on time, so can't comment on that. The order placed on line was fine and easy, but not cheap!

Thumbnail of user richardf1302
1 review
0 helpful votes
July 12th, 2021

The process was swift and easy, so long as you input the right details requested, tested and trusted

Thumbnail of user mangalm1
1 review
0 helpful votes
January 12th, 2021

Easy to order and the site was easy to navigate. Just waiting on the delivery to see how smooth it goes during these challenging times.

Value

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About the business

Flowers always hand-delivered by local florists make a perfect gift. Send fresh flowers online for any occasion this year and make loved ones smile.

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