• Ted Baker

Ted Baker

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Overview

Ted Baker has a rating of 1.2 stars from 59 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Ted Baker most frequently mention customer service, credit card, and last time problems. Ted Baker ranks 239th among Designer Clothes sites.

  • Service
    34
  • Value
    29
  • Shipping
    30
  • Returns
    28
  • Quality
    28
Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
27
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How would you rate Ted Baker?
Top Positive Review

“Exceptionally good service”

Mahmoona T.
1/28/19

Very pleased with their service, had a my daughter s wallet from John Lewis and my daughter she just kept in side the wardrobe hardly used but she felt it is bit faulty, So we took it back to Ted-baker s shop and explain it all, I couldn't believe it they didn't say anything, told us to choose any other wallet happy to exchange or refund. This is you call a best customer service. Their staff inside the store or online very polite kind and helpful, so definitely recommend Ted-baker. Beautiful people from their hearts.

Top Critical Review

“Unable to return online order”

Johanna L.
7/4/24

I am sooo disappointed and angry with Ted Baker. I have been a loyal customer for more than 10 years and was not aware their returns are to be returned within 14 days. What do they expect me to do with items I ordered and are small for me. All other shops' return period is 30 days, what makes you special or different from other shops. You need to review your returns policy. I promise, you have lost a customer

Reviews (59)

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ted baker (31) customer service (33)
Thumbnail of user victorial720
1 review
0 helpful votes
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February 13th, 2023

We had an item with a gift receipt for Christmas. The item didn't fit as it was a little too big. We went to the store and discovered that the gift receipt we had was a single day out of date because we had been out of the country - so fair enough, that was our fault and I hadn't checked. However, the shirt hadn't been worn and still had the tags on and was in the original box. We didn't necessarily need the cash back, I would have accepted an exchange for the other size.
However, the man behind the till was quite rude and said there was nothing he could do as it was a day out of date and that basically it was tough.
I raised this with the Ted Baker customer service team, as you don't expect that sort of service from such a high end company. We spend a lot of money at Ted Baker every year. They said they would look into it and that it'd be forwarded to another department.
I received no response, so I chased after 5 days looking for an ETA. The guy said it would be 3-5 working days. We are now on day 6 and I've still heard nothing.
Don't think i'll be shopping here again.

Products used:
A man's shirt

Service
Returns
Thumbnail of user mdd29
1 review
1 helpful vote
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January 6th, 2024

Impossible return in Canada. Always login error on their website return portal. And in store return is not allowed for online purchases.

Products used:
Coat

Service
Value
Shipping
Returns
Quality
Thumbnail of user talleym
1 review
1 helpful vote
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September 17th, 2020

Bought 2 things in early July. It is now September 17th and I still have not received my refund. Horrible customer service and returns.

Thumbnail of user dianneb96
8 reviews
9 helpful votes
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September 3rd, 2022

I was upset at first for the slow response times from Customer Service, however, now at the time of writing this review, they have resolved my issue.

Service
Value
Shipping
Returns
Quality
Thumbnail of user terryb1722
1 review
3 helpful votes
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December 3rd, 2023

Purchased item online nov 21, not received yet, no respond from customer service regarding my enquiring. Very disappointed

Service
Value
Shipping
Quality
Thumbnail of user janett1138
1 review
0 helpful votes
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September 10th, 2023

Brand new Sneakers worn out after two hours of wear. Color started to pill off. White is showing itself under black paint.

Thumbnail of user angiem92
1 review
3 helpful votes
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May 24th, 2018

I ordered three items on Ted Baker.com. I paid $20 for two day shipping. The items took four days to arrive. I had previously received an email saying that all three items had been dispatched. I also received an email receipt of all three items. My Ted Baker account said completed for all three items on that order. When my package finally arrived, I opened it to find only two items. I called customer service to ask why my three items that had been dispatched and my three items that had been confirmed delivered to me were now only two items in a box. They told me that one item had been canceled so I should have two items delivered to me. I told them I did not cancel any items. Also, I was confirmed by email and on my account that all three items had been purchased dispatched and delivered to me. Customer service told me that one item had been canceled by the warehouse because it was out of stock. The item was in stock online, it let me purchase it online, and it was confirmed delivered to me. I told customer service that I was not informed that an item had been canceled and that I wish I had been because this item was a birthday gift, and I would have picked out a different item. However, no one told me the item was canceled, and the package was delivered two days late, so my gift was ruined. Customer service went on to tell me that they were sorry and that I was not charged for the canceled item. No compensation was made for my troubles of paying $20 for two day shipping that turned into a four day shipping of an incomplete order. I was simply told that I would not be charged for an item that was never delivered to me in the first place (even though I received multiple confirmations that it was). I love Ted Baker items, but this was a complete joke of logistics, communication, and customer service. What a joke.

Thumbnail of user stephaniek88
1 review
3 helpful votes
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November 30th, 2017

I have been a long time customer of Ted Baker. I have purchase the Ted Baker brand at Nordstroms, Ted Baker.com, and even at their flagship store in London. I own over 50 dresses, luggage, cosmetic cases, tech cases, scarves, jewelry, trench coats, men's accessories, etc. In essence, I am what you refer to as a high volume, high frequency customer.

On September 28,2017, I purchased my first set of heels (BETCIY Ankle Strap Leather). Since they only come in whole sizes I opted to get the larger size 8. When they arrived it was clear that I should have ordered the smaller size 7 even though my size is a 7.5.

I immediately called the customer service agent for an exchange. She informed me that the 7's were sold out and that I would have to return the shoes. So, I immediately packed them back in the original box and mailed them to the return center.

On October 25,2017, I received a letter from Hannah Dudney (Customer Service Agent) stating that upon inspection of order ******* by a member of the returns department it was confirmed that the shoes were no longer in the condition they were purchased in. This is due to the significant signs of wear. And, for the reasons mentioned that they are unable to issue an exchange/refund. And, they sent me back the shoes. In my opinion, your returns department needs to be retrained or your QA department needs to be re-educated. Because I returned the shoes exactly as is. It's clear that your company operates in silos and does not communicate to each other.

I wish I could upload a photo of the shoes to this review so that everyone can see that they are in "perfect condition" with NO signs of wear. I am beyond disappointed. Now, I have a pair of shoes that are too big for me and I have to either give them away or donate them.

I have been a Ted Baker customer for years and have socially promoted the brand to my colleagues and friends. I have to admit that this experience will curtail any further recommendations of the Ted Baker brand. If you have any social responsibility, you will make this right.

Thumbnail of user lorijnr
1 review
0 helpful votes
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November 1st, 2020

Toen ik mijn tasje kocht werd 2x geld afgeschreven. Volgens mijn bank waar ik contact mee heb opgenomen moet dit geld dan ook dubbel bij ted Baker zijn. Zij ontkennen dit en willen het geld niet terug geven. Ik vind het erg dat je klanten zo behandeld en ik raad ook niemand aan om op deze site iets te bestellen.

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