Angie m.

I ordered three items on Ted Baker.com. I paid $20 for two day shipping. The items took four days to arrive. I had previously received an email saying that all three items had been dispatched. I also received an email receipt of all three items. My Ted Baker account said completed for all three items on that order. When my package finally arrived, I opened it to find only two items. I called customer service to ask why my three items that had been dispatched and my three items that had been confirmed delivered to me were now only two items in a box. They told me that one item had been canceled so I should have two items delivered to me. I told them I did not cancel any items. Also, I was confirmed by email and on my account that all three items had been purchased dispatched and delivered to me. Customer service told me that one item had been canceled by the warehouse because it was out of stock. The item was in stock online, it let me purchase it online, and it was confirmed delivered to me. I told customer service that I was not informed that an item had been canceled and that I wish I had been because this item was a birthday gift, and I would have picked out a different item. However, no one told me the item was canceled, and the package was delivered two days late, so my gift was ruined. Customer service went on to tell me that they were sorry and that I was not charged for the canceled item. No compensation was made for my troubles of paying $20 for two day shipping that turned into a four day shipping of an incomplete order. I was simply told that I would not be charged for an item that was never delivered to me in the first place (even though I received multiple confirmations that it was). I love Ted Baker items, but this was a complete joke of logistics, communication, and customer service. What a joke.