TeamBuy.ca

This is the second time I am buying a deal on Teambuy only to find out that the information described on the deal is inaccurate. First time bought a mani/pedi spa package for a specific location. When I called to make an appointment, they said the location is closed and services no longer available at that specific location. Teambuy did not refund my money. I let it go as I know the Spa is nice but I will have to travel 40 mins to get to a different location.
Second experience was the worst ever. I bought a full body massage at St Laurent Coiffure located at 1 Westmount square. The deal specified "full-body." When I went to the merchant I found out it's NOT a full body and it's the so-called energy massage. I did not use my voucher and called Teambuy to ask for a refund. All they did is to give a teambuy credit. I will use my credit, after which will NEVER EVER again purchase from Teambuy. If you want a peace of mind that you are getting what is described, go with LivingSocial or Groupon. Never had a problem with either of them. Shame on Teambuy!

Horrible. I bought a wooden watch by Earth through Teambuy for my boyfriend and the quality was completely lacking. Scratched surface, the numbers of the watch looked nothing like on the picture provided (in person they were way more shiny and swirly), the watch links kept kinking up and the "wood" looked more like cheap plastic. Furthermore, Teambuy advertised the watch at a value of 322$, when after investigating other online stores, I found that it was at best valued and sold at 178$. I first e-mailed with my complaints and a full refund and they said they could only send me replacement if my watch was "defective". I asked for a representative phone number and when I called on Monday their phone lines were "down". I called back the next day with my complaints about quality and the way that they advertised the product completely inaccurate and they did absolutely nothing for me. They were extremely unhelpful, unsympathetic and attempted to justify their extremely high inaccurate value of the product by saying it is what the merchant wants to sell it for and did not take any responsibility. Overall, I would NEVER buy from this company again. They do not have their customers back, they sell products for way more than they are worth and when the customer realizes this from the crap products they receive, they do absolutely nothing about it.

I also had bought a product before this awful experience, and it took over a month to receive. Not the end of the world, but definitely annoying.

BUYERS BEWARE! Teambuy are scammers as they pretend to sell you stuff online, and after a few months that passes, you may or may not realize that they have not yet sent you the item (and don't expect Teambuy to remind you as they are probably hoping you do forget as they already gotten paid). But, once you do realize and call them up on it, after frustration and headaches, you now need to convince them to their satisfaction that the vendor did not in fact ship you the item, then they will only refund you back in "TeamBucks" dollar which forces you to buy with them again. Again, BUYERS BEWARE!

I have used their service several times, my experience was often good, but this is because I do my research.
They have two types of deals: local businesses and products. DO NOT BUY PRODUCTS FROM THEM! Their products are low quality chinese junk that can be bought for a lower price from aliexpress.com. You can check, they take the info and pictures directly from aliexpress. I personally bought a few items from aliexpress and was so disappointed by the horrendous quality that I never even bothered to use them. I later saw the same products on teambuy (only for a higher price) and knew who I was dealing with.
As for their local business deals, those are rare where I live and are a hit and miss. For instance they had a few restaurant deals, for restaurants that deserve to be closed to begin with. I did like the deals they had for the Lindt outlet boutique as I had a chance to buy good chocolate for half the price. Really, that Lindt deal is the only reason I give them 2 stars instead of 1.

This site has made ordering on line something I will not do in the future. A week ago I was told I was getting a full refund for two items I paid for and did not receive. Over the weekend someone emailed me and said I will not be getting my money something to do with restructuring. NOT MY PROBLEM $#*!S. This the second time ordering from them and the first time I did not receive one item out of three. I AM OWED 39 DOLLARS AND THIS IS STEALING. I will tell everyone I know not to use this site my money is important to me and one item was a xmas gift thanks team buy for nothing $#*!S

NOTHING BUT THEIFS. SIGNED ONE PI
SSED OFF CUSTOMER TERESA

Worst... dont recommend at all!
Here's my experience."I've ordered a product early November 2013, was supposed to get the product in the week of 9th December 2013. When I didn't receive it, I contacted with customer service (Ms Natalie), she told me that my product is en route and should be getting it within few days. When I didn't get it in a week, I tried to contact her couple of times, but no response. Then I tried to contact customer service using this link, then I was told that my product just shipped from China on Dec 22,2013. I was surprised to find out that I was told a BIG LIE at first time when I was informed that my product is en route, in reality the item wasn't even shipped at that time from its origin. I've all the email correspondence. This is the poorest service a company can provide.
The big surprise was still waiting for me. I've ordered a M (medium) size product for my wife, this is a standard size for her whenever we buy something from North America. But the product we got isn't even S (small) size, it's probably XS (extra small), though it has a tag M, but no way it's standard M size. This is ridiculous. If it were written anywhere that the size isn't standard, no way I'd have ordered it"

IF THE DEFAULT DIDN'T HAVE TO SELECT A RATING, I WOULD GIVE IT BELOW ONE.

Customer service absolutely worst. As a customer I have ever right to demand to speak to a higher management.

Recently I filed a dipsute on an item I have received, the first agent, who so happen to be the supervisor Jessica failed to respond to any of my inquires after my initial email to her asking for images of the product. Stuart, who promised to look into it failed to communicate with me either. Audrey, who I thought was helpful refused the escalated my concerns to a manager and demand to speak to Jessica. Look girl, if Jessica is the one that I WANT TO FILE COMPLAINT, WHY WOULD I WANT TO SPEAK TO HER AT ALLL...

SERIOUSLY, IS TEAMBUY GOING TILTS UP... LOOKS LIKE IT.

I WILL CONTINUE TO WRITE A REVIEW ON EVERY WEBSITE REVIEWS UNTIL I GET A RESPONSE

I was a happy customer after I bought 2 items in Teambuy< but these past purchased, it was terrible. I purchased a wrap-up dress, they charged me right after buying and waiting for my purchased to come, after the estimated date, I called them, they said wait for 2 more weeks. So I did until I forgot that it was almost a month passed by already, so I contacted them again and they said that the seller was out of stock and they are not going to get anymore. I was so mad that I was waiting for nothing, so I ask my money back. They gave it back but after a month... then the latest purchased I made is the bag which in the description is genuine leather, so I wanna try I order the color I wanted, when it arrived, I was so disappointed wrong color, not even a trace of leather in that bag. So I contacted them and telling that I got the wrong color and told them that it wasn't leather at all to what they said in the description... and they answer it was a final sale and we cannot do anything about it. I was so disappointed and was so mad so I contacted the consumer Canada to report what happen and for them to investigate TEAMBUY.

I participated in a Teambuy promotion, in November 2013, to receive $100 TEAMBUCKS by applying for an MBNA mastercard.As of Jan. 14,2014 I still have not received the $100 TEAMBUCKS but I did receive my Mactercard. Everytime I contact TEAMBUY they say they are in touch with MBNA WHICH IS CAUSING THE DELAY. You always get a new person responding to emails. I even asked the girl to let me speak to a supervisor but they say that is impossible.The result is TERRIBLE SERVICE and NO teambucks.

This is the worst group-deal site in the world. I saw this site on Dragon's Den and figured I would support a Canadian company being Canadian and all. In the past I have had amazing success with Group-On and in the future will continue to only use them.

In November (9/11/2013) I purchased two items, a scarf and a necklace set for my girlfriend. Both had "delivery by 25/12/2013" so I figured I would buy these two Christmas Gifts. Neither has arried yet, and only on New Year's Eve did tracking numbers appear but both items are still in China according to Canada Post's website. I tried calling them but surprise surprise their site DOES NOT have phone numbers you can reach them at. You have to do some internet site bouncing to find a number thats supposedly them, however they will never pick up nor do they have voicemail. If they do pick up, they immediately hang up on you, I even once heard laughter! The email service is just as bad. I've emailed six times and been emailed back - Zero. If it doesnt come this next week I'm gonna email Visa and get them to reverse the charges.

Ordered jewelry in July 2014 still have not received it, made several inquires, there
Customer service is terrible, no refund, nothing, I wasted my money.

Ordered boot trees and have received NOTHING. This is the worst online shopping site, their customer service is a blanket email statement saying they won't give refunds.
DO NOT EVER USE THIS SERVICE.

First couple times I purchased haircut/highlights and got excellent service. Then I purchased Microdermabrasion, my first appointment went great, the second one they never showed up for, neighboring business called them and they said they have a sick child. I drive 90 minutes to this appointment. Team-buy credited my account so I have to use them to get my money. A couple small things hair chalk, necklace, all good. Second Microdermabrasion first appointment great, second one they called 15 minutes before my appointment to cancel I am on the 401.10 minutes from the appointment. 80 minutes driving and I have to turn around and go home. Again they credit my account so I have to purchase from them. Ordered leggings for x-mas gifts delivery week of Nov 27. Today is Dec 27, still no leggings now I have to pay shipping again to get it to family that has left for home. Also ordered a hoodie that was to be delivered the week of Dec 4th. Still not here. They are following up on it. I am done. Come to find out the products are in China. If I order from Team buy Canada I expect it to be a Canadian product. No where did it say coming from China. I will not be ordering from them again. They still can't tell my where my Nov 27th order is. And I call every day since Dec 15th.

I was sold two vouchers for $39 each by Dealfind on April 14,2012 to redeem for auto detailing at:
We'll Clean
1520 North Halsted St
Chicago IL, *******

My two vouchers (#5584-5928 and #9229-3028) were not honored because the merchant informed me that Deal find aka TeamBuy.ca MISPRINTED the vouchers to state that there was "NO EXPIRATION" So in good faith that the vouchers issued would be honored, I went to use them on 5/14/2013 since they had "NO EXPIRATION" printed on them. After contacting their customer service I was told by Avital (rep) I would not be issued a FULL REFUND since they are more then a year old but that they will give me a $5 voucher instead. This is FRAUD of the highest degree. In their database is proof that they misprinted the vouchers they issued me. I operated within the constraints of the " no expiration voucher issued." I demanded a full refund of my money to no avail. I was prevented by company error from complying with the voucher guidlines. Gayle

BEWARD! I am a regular merchant of TeamBuy. I've hosted more than 5 deals with them. The past year. 3 of them have not been paid. I was sent the same email regarding payments not being paid out to merchants before August 29. They owe me a ton of money. I decided to investigate the company further and was pointed to a company called MNP. MNP told me this company filed for Corporate Insolvency. I'd just like to warn any new merchants who think they'll get paid and customers as well because this company may be going down soon. Here is the response I got from MNP (this was an automated message generated when contacting the email *******@mnp.ca):

On August 29,2014, each of Couch Commerce Inc., Dealfind.com Inc., Menupalace.com Corporation and ******* Canada Inc. (the Couch Group or the Companies) filed a Notice of Intention to Make A Proposal (NOI) under the Bankruptcy & Insolvency Act.

Further to this filing, the Couch Group as part of its restructuring will be seeking Court approval of a sale of its assets and business to nCrowd Inc. (nCrowd) so that nCrowd can continue the Couch Groups business. The decision to file the NOI was made to help ensure that the proposed sale to nCrowd can be completed in a manner that treats all of the Companies creditors in accordance with their respective rights.

The Couch Group will be keeping all its creditors up to date on the progress of the sale transaction. Once a Proposal is finalized each creditor will get an opportunity to vote on whether or not to accept that Proposal.

The NOI process is not the same as bankruptcy or receivership. As part of the NOI process, the Couch Group is being given an opportunity to restructure its business through the sale transaction with the objective of nCrowd returning to profitability.

The Couch Group has retained MNP Ltd to act as the trustee in these proceedings. As trustee we will not be involved in the day-to-day operation of the business. As these proceedings progress, additional publicly available information will be posted on our website www.mnpdebt.ca/couchcommerce

DONT buy anything from Team buy they are a ripoff
Bought some jewelry for my wife never get the purchase after 2 months and never got my money back after several attempts there customer service sucks