TBdress

I ordered two dresses from tbdress.com for my engagement party. I payed 264$, after couple of days they sent me an email where total amount was not 264$ but 301$ for some reason. Anyway it took them about 10-15 days to ship the dresses. As I got the dresses I realized these were not the dresses that Ive seen in the pictures. The fabric was cheap, the sizin was not right, ona was too big, another was too small. It was terrible. I emailed them saying I want to return the dresses, they said they will refund only 50% of my order because of the reason they couldn't explain. I wrote emails and spent over 50$ on my phone bills (because I was calling to China) no one explained me the reason of the partial refund. Even tho partial refund isnt mentioned anywhere on their website they said this is how it works and I sent the dresses back.

Customer service is a big ZERO! They dont get back to emails, on the phone they repeat the same stuff not listening your question. Overall it was a terrible experience. I shipped the dresses and didnt get the refund yet. So hopefully I will get at least 50% back. I do not recommend the website! AT ALL! Horrible experience!

I bought a dress for my daughter's 15 birthday for $244.82 (Strapless Sequins Beading Lace-Up Quinceanera Dress) and I feel that I wasted my money. I received another dress color, and the quality of material is terrible, the dress is falling apart, a half of the sequins were lost only by looking at them, and inclusive the proportions of the dress are wrong and completely different than they pictured. Is definitly a inferior product. TBDRESS it is a complete SCAM! I tryed to talk with they calling at China (in different hours, including at dawn) a their phone number in they webpage, and the number is permanently busy. I wrote several times by email and never recived solutions, the comunication is CERO. I lost my money but I don't want that you has a similar experience, so please DON'T Do businees with TBDRESS.
Photo Retrieved 06/06/2020 at https://www.tbdress.com/product/Strapless-Beadings-Floor-Length-Quinceanera-Dress-*******.html

DO NOT USE!
Ordered one custom made dress a veil and petticoat from tbdress, petticoat was totally wrong and the refunded it's cost everything else was perfect so we ordered my two other bridesmaid dresses and my mums dress, after issues with the order the dresses arrived, all were about 2.5inches smaller then we had ordered, mind you we had spent the extra to get them custom made, I emailed quickly to let them know the problem thinking they will fix this ASAP like they did the petticoat, no I have now had nothing but rude emails from someone who clearly does not read or speak English I have been told I'm a lying about cost to fix the dresses to the size I need and about the cost to return, which they refuse to cover, they have offered me a discount to their site as "compensation" to make up for sizing error of $25, does not really help that these dresses are going to cost an extra $70 a dress to have fixed. So
So so rude do not use they are just there to scam you, will be lodging a charge back with my bank and PayPal.

Preparing for my senior prom I ordered and payed for a dress from TBDress.com on March 3rd of this year.

I have yet to receive ANY emails notifying me about my shipment number.
On the 15th of this month I emailed the site, asking why I had not received any emails about my shipment yet, and they replied asking for my order number and when I wanted the order to come in.
I requested that the order be sent in by, today, the 26th of March and gave them my order number.
Yesterday, curious as to why I have STILL not received a tracking number for my shipment, I emailed them again. Today I received an email apologizing asking me "would you please offer us more time" saying that "it's the hot selling season and there are so many dresses here"

They offered expedited shipping, however, after reading multiple reviews (more seemingly negative than positive) I am really wanting to cancel my order, in fear of spending the money and the possibility of when and IF I receive the dress that the dress may be the wrong dress, or made poorly.

I will be going to Facebook, Twitter, Instagram and other social media sites to notify others that are looking for prom dresses to stay away from this site.

Would give zero stars if I could. I bought a pair of nude wedges from this company on the 3rd of August for a wedding on the 22nd. They said if ships in 3-7 days but didn't ship out according to the company till the 12th (9 days). From the 12th, I didn't actually receive it till the 26th. I'm a size 7 but ordered a 7 1/2 so I could put my inserts in, when I finally got them, my toes are crammed and I have to curl them to get the shoe on, so it's more like a full size lower than I ordered. The shoe has an ankle strap with a bow, and it's on the inside of the leg instead of the outside and just looks weird. Talking to customer service was the worst experience. First they tell me, it's not their problem that it took almost a month to receive their product, and that if it's the wrong size, it's me who's the problem, and not that they made a faulty product or that the shoe runs too small. Because apparently, even though I've been the same size since I was 14, and never had an issue at any other legitimate store, it's me, not their crappy product from China. That's what the customer service representative spent several emails arguing with me about how the amount of time it took, the inferiority, and the wrong size, not of it is their problem or fault. If I want to return it, I pay for shipping, if I want to exchange it, I still pay for shipping, and if he could manage to convince me to keep it, he refunds me only $8 of over $40 for these useless shoes.