TaxACT

Taxact works with Republic bank they make a mistake with my addess and have to reissue my refund check from 2022 and I am waiting for them to reissue with the mentioned Republic Bank aka republic Hell. Not professionals, outstanding negligence and good for " nothing" dont waste yoyr money! Choose a better business to deal with.

This company needs to be suited they will take your money an not help you file are help on your taxes. Watch what I say tax act count your days we all gonna get ate money back an then some. Y'all gonna be just like turbo tax when they got taken to court!

My original return was rejected by the IRS. Had to fill in 3 boxes to get it right, yet they charged me 80 dollars to refile it. It cost me an additional 20 dollars to file the same state return. There was nothing prior to me clicking submit return that would have indicated this.

This is a rip-off. You have to go thru the entire process before you find out that you have to pay $50 for a simple return only because you have dividend income of less than $1k.

I am profesional taxpreparer since 2000, and taxact is worse and worse, their enginiers control the software, even 2 updates everyday, software shutdown, i lost clients, they make the software for stupid enginiers not for prefessional taxprepares, i want to switch

Deluxe plus State will not correctly calculate the HSA adjustment and the support phone that finally answers the worthless self help that is unable to understand plain English transfers you to the beginning of the recordings to start over, then hangs you on hold for 1 hr and 20 min. ( I finally hung up) If you contribute to an HSA, be very careful. It's hard telling what else they have wrong in this software and don't expect any kind of professionalism in getting assistance.

I am disabled with no income, but had student loans discharged so had to file and wanted my little $63 NYS refund. Stuck with "This return does not qualify for e-filing." NYS requires that all returns prepared online are e-filed. I used TaxAct through the FreeFile program on NYC's free file site. So you would think it would fulfill the basic requirement of e-filing the return after an hour on the site.

Just tried first and last time.
Contact number is worthless. Can't reach a human.
Online pages freeze up.
Info entered will not transfer to next page.

What is "2020 Tax Return Online All Inclusive" for $134.95? I started with deluxe! Now being charged for something I cannot even find on Google! It is nowhere located in their product offerings... A Google search returns nothing... I was expecting to pay the deluxe charge and when I was done, actually I could get by with the free since I don't need many forms. All Inclusive? WTH?

TaxAct got top reviews on Google. So I spent hours doing my simple, single, return for FREE, but it would not let me state that N. H. has no income tax so impossible to proceed to the 'submit Federal return' button. Then it changed my standard deduction to itemized deductions that I could not uncheck, which made me now OWE $$. The 'Back" button is useless, you're stuck on a page that requires payment. NEVER USE TAXACT!

I filed my taxes with TaxAct, paid $133 thinking I would get assistance if anything went wrong. The IRS rejected my taxes, Federal and State. I think because I got less in my retirement than I got last year or they needed some pin from 2019. I was thinking everything was going smoothly since the site had that I had filed the returns. I went to check the status when no funds were taken expect the $133 I paid them. I had to hunt through the site to find the returns had been rejected... no email, text, not obviously show on the TaxAct site. I tried to contact them and was told the experts were not available at 3:00pm. I requested a refund and without hesitation they said they would give me a refund. They need to take the site down if they can't do any better. Now I am really late and have to take my taxes somewhere else and probably will have to pay, not to mention the problems I now face with the IRS. Don't trust them with your taxes.

Only a venal sin. We live where there is no mobile service available from any provider. No bars. The IT people at Tax Act, not at all unique, ASSUME that everyone has a mobile device and requires one to register or use the software. Just another example of corporate IT ASSuming. There are worse tax preparation software companies out there.

Will never use again, after doing my return, which wasn't difficult, made me pay to be able to print it out, I was aware it would cost 46.95 was ok with that. But then to print state forms to mail, charged me another 55.00$! Big ripoff

I used this online and it never showed me the full charge until I halter I had filed the return. It is not free federal filing if you need schedule 2. If you had health insurance through marketplace.gov schedule 2 information is required. So it would be $46.95. That plus $54.95 for state taxes cam to just obver $116. Then AFTER I HAD FILED it said I would be charged and additional amount for handling a bank transfer fees.I had chosen to pay by having it deducted from my return., and it took $172 rom my state return so got less than $10 back. You would be better off buying the software from HR Block or Other company so you know how UCB it will cost you without hidden charges that you can't get out of. Plus there is no online support.

Stay away, very deceitful. Did an Online Premier return $69.95, spent 5 hours finalizing it only to find out they automatically signed me up for a $124.95 All-inclusive package. When you first start they offer an inclusive package, then supposedly, there is a button to decline. Well I never seen a button and according to customer service a lot of people don't. So you would think that they could change it back to Premier, nothing has been paid or filed. NOPE, I would have to start a whole new return! That is totally unacceptable, deceitful and definently BAIT AND SWITCH.

TaxAct switched the type of tax preparation plan I was using through them because I sold my home. There was absolutely no difference nor any screens asking me about my home sale yet they charged me for the more expensive product. I called customer service three times and reps were unable to help. One rep kept yawning and talked a mile a minute. Warning, TaxAct will try to sell other products to you at the end and you need to be careful what you click on because they will switch the phrasing as you click through saying "no thanks." Stay away from TaxAct.

First of all their staff does not know or understand the tax act. Had capital loss and support did not know how to fill in the form.
Second of all, tried to prepare my return beginning of February. The tax forms I needed were not available. Supports answer was they did not know when they would be available. I have to file a foreign return. Cannot do so without my US return. I waited until the middle of March. Forms still not available. At this point went to another provider. Surprise all the forms I needed were available.

Many better providers with better support

I have used TurboTax for many years. Last year I needed to file a return for my LLC. I was able to muddle through on TaxAct. Now I want to file for 2022, but the TaxAct Dashboard is terrible and after googling how to delete a new individual return it was very difficult to find the right menu listing "Actions" that was suggested. After searching through several screens I finally found it and was able to delete the 1040 that accidently was started. NOW, I have also been on hold for 20 minutes waiting to find out which option to select for doing a 1065 form and 8825 form for the LLC. There is nothing under the "self-employed" option to indicate I can file just those forms. So I tried to import last year's filed return (I did on TaxAct) and they say they cannot upload it.
This is beyond frustrating. I know that if I were to purchase the TurboTax software, it would give me everything I need. Goodbye TaxAct! And good riddance!

Went thru T-Mobile to get Taxact service was a waste of time was on phone for 2o minutes they hung up on me never she never call me back and they have your number,someone else called about 20 minutes later,I already packed up my stuff and had other things to do, will never use there service again.

Not user friendly, wasted an hour of my life trying to file my taxes this year since Turbo Tax decided to cancel their free filing service. Found this website on the IRS.gov page, said it is FREE for BOTH federal and state, then when I go to submit not only does it say it will charge me $40 but then it also says it cannot "e-file" my taxes. Literally wtf. I exited out, complete waste of time, and will probably just pay for Turbo Tax because I don't have time to deal with this all over again, plus Turbo Tax was at least very straightforward- this website was not.

I paid for federal and state tax return prep. TaxAct informed me that my returns were not eligible for e-filing. This has never happened to me before. So I printed and mailed my federal tax return before the April filing deadline (it's now May). However, when I went to print my state tax return, Tax Act has a notice that the forms for filing are not available to print yet. So I cannot file yet. It is now May 19, which is four days after the tax filing deadline for my state. I check the online account regularly, but the forms are still not available. I prepared my return with plenty of time to file and already paid for my state taxes to be prepared-- but they're not done and I cannot print them. Can I get ahold of anyone to fix this? Nope! No email, no chat "after hours" (5 pm local). Paid for a service I have not received which could result in negative tax consequences for me. I've been using Tax Act for close to ten years- maybe more-- but I think this will be the last time. I'm a tax lawyer and I hate it when tax preparers pull this crap. Definitely not the first I've seen but the first time this particular service has done this to me.

It repeatedly gives many unnecessary Alerts, such as for 1099-B forms when you correctly enter VARIOUS in the date acquired field for funds acquired through several different purchases as is stated on the IRS INSTRUCTIONS. If your 1099-R form is blank for the (Illinois) State Distribution, the unhelpful Alert FAILS to notify you that you only need to enter your Gross Distribution amount to correct the input. Most frustrating is that now it seems to be almost IMPOSSIBLE TO TALK TO ANY OF THEIR PROMISED TAX EXPERTS: telephoning their Contact Support at *******600 gives a recorded Menu of number to press (I pressed 2 for assistance with filing the 2022 taxes, and then another 2 for their next selection, never getting a number for talking with a human tax expert), invariably, even with any other number selections, each time ending with the repeated statement that I should talk to someone on their Xpert Assist. BUT SELECTING IT ON THE TaxAct computer display screen repeatedly gives a popup that states: Our experts are currently assisting other callers (in bold fonts)... Please try back later, or on our next business day. You can visit the Help Center in the top-right corner for further assistance,...
And below this displaying their regular hours, a Try Again Latter button, and a Go to Help Center button.
Pushing the Try Again button puts you into a ridiculous infinite loop that I wasted several hours in without any possibility that that TaxAct would care enough about their paying customers to even ask me if they could at least put me on a call back list and CALL ME BACK LATER, INSTEAD OF FORCING ME TO STAY IN A REPEATED LOOP FOR MANY HOURS, DAYS, AND WEEKS! Their so-called Help Center is much WOST than a Google search, only giving a several irrelevant links without any human experts help around. Does TaxAct even care about all the hours that their customers cannot reach ANY OF THEIR EXPERTS ON THEIR INACCESSIBLE XPERT ASSIST? DO NOT USE TAXACT UNLESS THEY MAKE SUBSTANTIAL IMPROVEMENTS AND START PROVING THE ASSISTANCE THEY PROMISED WITH THIER ALL-INCLUSIVE $133.95 bundle.

TaxAct threw on 2 last minute cost

Online 2022 Deluxe Edition Federal Return $46.95

Refund Transfer Fee (pay fee from refund) $54.95