George G.

It repeatedly gives many unnecessary Alerts, such as for 1099-B forms when you correctly enter VARIOUS in the date acquired field for funds acquired through several different purchases as is stated on the IRS INSTRUCTIONS. If your 1099-R form is blank for the (Illinois) State Distribution, the unhelpful Alert FAILS to notify you that you only need to enter your Gross Distribution amount to correct the input. Most frustrating is that now it seems to be almost IMPOSSIBLE TO TALK TO ANY OF THEIR PROMISED TAX EXPERTS: telephoning their Contact Support at *******600 gives a recorded Menu of number to press (I pressed 2 for assistance with filing the 2022 taxes, and then another 2 for their next selection, never getting a number for talking with a human tax expert), invariably, even with any other number selections, each time ending with the repeated statement that I should talk to someone on their Xpert Assist. BUT SELECTING IT ON THE TaxAct computer display screen repeatedly gives a popup that states: Our experts are currently assisting other callers (in bold fonts)... Please try back later, or on our next business day. You can visit the Help Center in the top-right corner for further assistance,...
And below this displaying their regular hours, a Try Again Latter button, and a Go to Help Center button.
Pushing the Try Again button puts you into a ridiculous infinite loop that I wasted several hours in without any possibility that that TaxAct would care enough about their paying customers to even ask me if they could at least put me on a call back list and CALL ME BACK LATER, INSTEAD OF FORCING ME TO STAY IN A REPEATED LOOP FOR MANY HOURS, DAYS, AND WEEKS! Their so-called Help Center is much WOST than a Google search, only giving a several irrelevant links without any human experts help around. Does TaxAct even care about all the hours that their customers cannot reach ANY OF THEIR EXPERTS ON THEIR INACCESSIBLE XPERT ASSIST? DO NOT USE TAXACT UNLESS THEY MAKE SUBSTANTIAL IMPROVEMENTS AND START PROVING THE ASSISTANCE THEY PROMISED WITH THIER ALL-INCLUSIVE $133.95 bundle.