Tee Z.

J. Keats/Keats & Castle website has written if "order by noon item will ship out with a date that was 2 days later." Well it's been two weeks and the item has NOT been shipped out. It is only until you've given them your money and place the order that you now can't return or change that says shipment time may differ than what was originally estimated. There's the bait & switch. I received is a phony UPS tracking email that for two weeks only says "check again tomorrow for updated ship date." The major problem is that my contractor was here, but finished and now I will have to hire someone to install the item I bought from Keats & Castle if it ever comes. I don't know how they've ever had good reviews, probably employees, family, friends or perhaps maybe their service was good one day but has slipped. Big regret ordering from J. Keats, but how was I supposed to know they were going to bait /switch me in the delivery date. They should state it upfront on the website page you're ordering from and be honest, but they don't care about customers, just about their bottom line. I can't see how this company will stay in business.