Tangerine CA

One of the problem is the employees at the phone. They dont speak FRENCH OR ENGLISH correctly! I am so opened to all genders, nationalities, ages working but when this becomes a problem, you need to do something. So bad customer service its not even believable.

I have had nothing but great experience with Tangerine banking. I have never got charged a fee for anything! They have all the options needed to set every kind of transaction email money, transfer bill payment, paypal etc. etc. And most ( not money orders) are freeeee! So sign up and tell them I sent you for an extra bonus 25$ for you and 50$ for me! UNitl Dec 31
"Give this code to family when they sign up for Tangerine Banking with Referral code *******S1 and get an extra 25$ when you open a savings account with a 100$ balance!"

Was a great bank Until one day all of a sudden they decide to shut my account and end Financial Relationship for literally no reason I asked what was the reason Tangerine told me the reason is that we are not meeting your needs which is literally not a reason at all because I didn't complain everything was fine till boom closed
I did not get notice until one month after the shut down the letter was dated for February and I didn't get The letter until beginning of April like talk about short notice tangerine left me financially ruined for almost a month and a half waiting time for the Bank draft and because it wasn't a certified my new bank institution held it for 10 Business days so if I had to rate this bank it would be half a star not even PS don't bank with Tangerine

They have long waits
They ask for security code
Then don't phone back

Tangerine is the worst company I have ever dealt with

They are a $#*!ing disaster and joke of a bank. Do not even go near them. They could care less and have not one $#*!ing clue what they are doing. Their cards do not work they are $#*!ing Scotia Bank which means Scotia bank is a piece of $#*!. Their online banking platform is complete $#*!. You cannot deposit. You cannot withdraw their $#*!ing VISA/Debit is crap and doesn't work. WHAT THE $#*! IS WRONG WITH THIS PEICE OF $#*! BANK

Been waiting over 3hrs on the line and still no answer all because they decided to block my credit card.

Over hr on hold. Its not worth the free mthly fee ive had money on hold4 over 6mths. Im going back to TD

I've been with Tangerine Banking even before it was Tangerine when it was called ING Direct. I feel like Tangerine went down hill after the take over by the Bank of Nova Scotia. Maybe that was their plan to destroy this banks good friendly, customer service and make banking on a whole more of a monopoly. Right around 2019 when the Covid scare hit the world, Tangerine closed all its branches in Vancouver. Banking with them hit an all time low. I remember calling them Toronto time and waiting 1.5 hours to speak with customer service. During that time I had lost my card and my card had been hacked by one of those touch machines when someone came up behind me(I was unaware) and I had my wallet in my back pocket. Lesson learned…now my cards are all in a metal lined wallet. The problem was when I called them on the phone it took them over 3 months to investigate and reimburse me my money and I had to cancel my card. I had to cancel my old card and it took over a week to receive my new card, there was no express mail. I received the new card they sent me after a week and it was damaged, so I was not able to be activate the card. The second time they sent me a new card it was damaged again. Each time I waited over 5-7 business days to get the new card. Imagine the frustration. Like I said there are no branches I could visit to have this done faster. The wait times on the phone was completely ridiculous. They told me they couldn't send my card to me express. When I asked them where to activate my card they sent me to closed locations, or they wouldn't give that's branches hours, so I would get there and their baking machine door was locked of their machine was down. I have never dealt with such a badly run banking institution in my life. The last straw for me was when I asked to speak to a manager and complain. I was told told they would call me the next day, but no phone call…this happened twice and I felt ignored, so I pulled my money out and never looked back.

Very poor customer service. Create inefficiencies for customers. Not willing to explore other options that will help customer.