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The company's reputation is marred by significant concerns regarding its service model and user experience. Many customers express frustration over the platform's shift towards dating rather than language learning, with reports of unresponsive users and inappropriate behavior during interactions. Additionally, there are complaints about the approval process for profiles, perceived as a tactic to drive revenue. While some users may appreciate the potential for connection, the overwhelming sentiment suggests that the platform fails to foster a genuine language exchange environment, leading to dissatisfaction among its user base.
This summary is generated by AI, based on text from customer reviews
Most of the people here look for a "date partner", and not for a language partner. Then, you write to someone who has your level in your language, and he/she doesn't reply back to you. Sometimes they could block you, and your account could be removed by admins. They only want money, they say you have to wait 7 days to have your profile approved, but it's an excuse for paying. If you have a nice look, a lot of people will contact you, otherwise they don't. A lot of guys claims to be mother tongue only for flirting, turning this app in a dating site like Tinder. Many guys ask your phone number and do inappropriate things during video calls. What a shame.