Talbots

What has happened to Talbots? The local store used to have such good customer service and it was my favorite women's clothing store, but since Talbots closed so many stores, there corporate customer service is terrible. Worst of all is their shipping and return policies. For 2 years they blamed their extremely long hold times on the pandemic. The quality of their clothes has also decreased. I would keep trying if only had free returns, but can't take the chance at $9. Shipping and handling fee to return.

While I absolutely love Talbots styling, the other half of the equation is miserable.

1) There is no packing slip
2) No information on return policy or procedures
3) Email to them said I had to do a return and repurchase
4) Return address is to Pitney Bowes, not Talbots, without an explanation. Concerned, I had to research it, to find Talbots uses PB for this service.

The item was purchased on a great sale. The repurchase is at full price. I will have to push back on customer service to get a price match. I will honestly think twice about ordering from Talbots online again.

What happened to Talbots? Used to buy nice classic clothing there 3 decades ago and as recently as some 5-10 years ago. They used to have pretty models, too. When things were on sale, it was real sale. But the last couple years, the styles became dowdy, and since the pandemic, it's getting ridiculous. Sky rocketing prices but much worse quality and styles. All the tops are extra long and look like lounge wears. The pants are all over $100, even on sale they are at least $80. I used to buy nice full length pants on sale for less than $30 even several years ago. The models aren't attractive at all. If you are trying to appeal to older women (I heard they are now more targeting at older women), why would older women spend $$$ for lounge wears intead of just shopping at Walmart? The prices and qualities don't match. It's sad. I haven't bought anything from Talbots this year.

I just want to say that I shop at Talbot's Outlet about twice a month but recently I have been very disappointed after receiving an email of a sale and when I get to the store they have the same old winter leftovers on sale when they advertise new Spring arrivals on sale. I wish there was a website for Talbots Outlet with the prices listed so I could avoid a long trip to the Outlet. Otherwise, I like the clothing but I feel the prices are very high and there are not enough coordinating fashions.

Not a fan of Talbots! The selection is often very limited and the clothing is generally overpriced.

The clerks at this store on September 6 2023 in the morning were not friendly nor helpful. They did not offer to start a dressing room for me nor did they greet me when I arrived. My sister and I were the only customers in the store.

I have been an avid shoppers at Talbots here in New England for the past 20 years. The ladies in the store know me on a first name basis. I have spent THOUSANDS on merchandise from this store over the years. I have sung this stores praises to my family and friends for as long as I can remember.

Recently, I had to return a handful of items (they were sales items, not full price) to the store that did not work for me. I had unknowingly made the grave error of returning the clothing without the tags attached. I did have the original receipts with the items highlighted. The attitude I got from the first employee who assisted me was one of contempt (eye rolling, annoyed sighing, etc). She said she couldn't do anything without the tags and had to get the manager. I thought to myself, "oh that would be okay, I know *her" (*name omitted - not trying to get people fired). When the manager finally came out, there was a line of people behind me, and the store was very busy. To my shock (and sadness) she told me in front of this whole store that I would be getting "the speech." She said that once the tags are removed, the items are no longer returnable. I had no idea. She then said she would make an "exception" this one time, but that this exception be recorded on my "profile." (?) I told her I felt like I was in the principals office. She said "Well, you sort of are." Was it really necessary to humiliate me like this? I also felt foolish for being so loyal to this store. I had placed *22* online orders in 2022.

While they were processing the 5 or 6 items I returned without tags, I took the clothes that I had intended to buy that day, and put them back on the rack.

After they completed the transaction, I was so embarrassed, I went out to my car and cried. I felt like I had lost an old friend.

I feel that Talbots no longer cares about its customers. I don't understand the point of berating a loyal customer over 5 or 6 items without tags. Is this truly a scenario worth losing a good customer? For this store, it is, I guess. I have paid off my Talbots credit card, and will not return.

The Talbots credit card account siie is pretty terrible. Now it is unusable after a one week outage. Their required 2-step verification process is not sending our emails. It doesn't work. I have tried both telephone support numbers and they are 100% automated with no possibility of a human contact. It is very frustrating and I am inclined to cancel the account after 30+ years as a Talbits customer.
The problems all center around their, "Commenity Bank" which has provided poor service from the day it was adopted to run Talbots credit card. From what I can tell on line, it not even a real bank.

I have been a loyal Talbots customer for years. They have great quality merchandise. So why only 2 Stars? It is offensive that they must think consumers don't realize they inflate their prices and then offer 50 to 40 % off! For example, an original price of $199 is now offered at $219. Yes they offer % off but it results in a differences of a few dollars.

I have ordered from Talbots for years: loved their quality, style and could rely on the sizing. Not so anymore, Quality is questionable? 100% cotton? Doubtful? And the cut and sizing are all different. I am petite and before I wore a size 6. Now even a 4 is too big. I did notice that the clothes are made in Indonesia so that probably answers alot of questions. Still high prices though.

I have worn Talbots clothes for many, many years. They fit my body and my style at reasonable prices. Their service has always been great. BUT for the past couple of years every single top has developed holes in the area where my car seatbelt fits. This is ridiculous!

I'm not shopping Talbots as much as I used to because some of the clothes are no longer classic. It's sad because that's why I used to shop them. But when you start getting peasant skirts, strange prints, and a lot of unnecessary fufu on items which I would normally buy, I head straight to Dillard's or Macy's.
Another thing they do like some stores, they'll have a buy one, get one half off. What I taught by children, that's just another way of saying it's only 25% off. And when you think about it, the clothing is so overpriced. 25% off is nothing. But they switch it around, making you think you're getting a better deal. A dear friend's husband who is an advertising saying, this is a gimmick stores use quite a bit.
I just wish tablets would go back to clean lines, classic styles let's stay in style for years to come. Like I was told, they do this so you have to come back every year to buy, " what's in style."

I find more what I need at Dillard's, and Macy's, even Ann Taylor's often 40-50% sales, by just googling their sites, for example classic pencil skirts, or dress white silk blouses, etc, find exactly what I need, then it's in style for years to come.
Just yesterday, on one of their competitors sites, I googled classic red pumps. Found exactly what I needed for $38 ( sale and coupon) that was regularly $148.00...And free shipping. A 2 3/4" heel, leather, perfect.
You just have to shop around. The classics never go out of style. I will never understand the cold shoulder look or the drop shoulder, it is not becoming on most women. It's a fad. Wild, wild prints on leggings, a person looks like walking wallpaper I overheard ladies say, I happen to agree.

I do wish Talbots would put a 2 or 3% spandex in their classic cotton tops to hold their shape better. Chico's does, and their tops last a long time and hold their shape.
Each store has their strong points. I just find I'm not shopping Talbots as much anymore. My advice, you'll never find everything you need in an exactly one store.
When it comes to the drop shoulder, it looks like somebody in middle school home economics class had their pattern off...
A lady should look like a lady..

I called today to talk to someone about my account. Not one time in all of the options did they say speak to
An account person. Why can't they include in one of the options the ability to speak to someone. It was very frustrating. It really is a waste of the customer's time to have to get it across to someone that you want to speak to a service representative.

I'm thinking of sending the last 3 coupons I received for discounts on Talbots clothing to their Customer Service department. One was their annual birthday coupon. When I tell you that I have been a Talbots customer for over 20 years, and that I couldn't find ONE THING I wanted to buy you will understand my sadness at the demise of this formerly favorite store. I find myself going to my "vintage" Talbots clothing in my closet, still beautiful and in excellent condition. Wake up, Talbots! You're losing us all!

Shopped at a Talbot's store. Wasn't crowded. Asked for help multiple times, was told just take the items home and see what you have in your closet.
I know what is in my closet. This is why I bought a list to the store.
One sales woman spent 45 minutes with one client creating a storyline her words... of clothes. Yet I couldn't get 10 minutes of attention.

Talbots does not provide the customers all the information about the shipments charges inside/ outside the US and expects the customers to have read the terms and conditions in their website already. The company does not value the loyal customers. The promotions and sale prices would end up with more than the regular prices.

I like the products BUT Canadian shoppers, don't order online! On a $123 US (about $170 CDN) order, I paid $63 in duties and taxes. And didn't know until the shipping company called me to pay before they would deliver. They do not have a warehouse in Canada that orders ship from. Will not do that again. Too bad in this Covid 19 situation.

Talbots used to carry very stylish and quality clothing. Their sweaters are nice but they've started using a lot of rayon and nylon mixed with the cotton. Even new you can see signs of early pilling. They use a lot of prints in their blouses and dresses that are dowdy looking. Many of their dresses are made of polyester and if not for the price tag I would expect to find them at Target. Many of their styles are quite frumpy. Their shoes are cheap quality with a rather high price tag. The only time it's worth shopping there now is when they have their clearance sales i. E. 70% off already marked down prices. They offer a lot of costume jewelry. $29.99 for a fake pearl wrapped in gold color metal. I would expect to see it at Kohls for $9.99. For the prices Talbots charges, regardless how nice the store looks or how nicely the clothing is hung on wooden hangers, you would spend your money more wisely by visiting Ann Taylor. Much more fashionable, much better quality.

As several reviewers have already pointed out, Talbots was once a very classy, dependable brand. Classic, beautiful, and extremely well-made clothing. Now most items are frumpy in style, obviously more cheaply made, and seemingly designed for the 55++ age group. Yet even then, other stores catering to the older set, such as Chico's, are managing to produce more attractive, stylish clothes.

Like others who have been devoted Talbots customers, I find it really sad that this brand seems "on its way out." What a shame!

I have been shopping at Talbots for 25 years and have become very disenchanted with their style and quality of clothing. Their tops/shirts/blouses are boxy and the prints are very large and unflattering! Also, the t-shirts shrink horribly! I am a size 12 (M) and don't like real fitted clothes but would welcome seeing more tailored garments, as they had in the past. Talbots is now too expensive for the quality, outdated matronly styles and fit. Hope they return to the beautiful classy retail store they once were.

Talbots located in Southlake - The clothes were great however customer service was not. One lady in the cashier was very condescending. When asked politely for another size she immediately said no without looking at the clothes. I saw another customer check out and she was so polite to her. She definitely looked down on us with THAT look in her eyes. She looked at us as if we weren't worthy or classy enough to buy their clothes. EXTREMELY UNACCEPTABLE. That lady was the only rude worker there. The others have decent customer service. I don't remember her name but she had glasses, was middle aged, had slightly gray/brown hair, and worked on Saturdays.

For years I have ordered the ballerina neck Pima Shirts until this last year, after more then 6-7 years they changed their cut on the shirt to accommodate the over weight women, it used to have an hour glass cut but since American's are getting heavier the cut is now straight and a bit longer to allow for no waist lines and fatter guts. Sad because I loved this shirt for years but wasted a lot of money with my usual order last year. Never again, sorry Talbots you lost another customer.

I have been purchasing clothing from Talbots since the 1990's and it was always good quality the sizing was consistent it was my "go to" place. Now the sizing is not consistent and the quality has gone way down. In addition I think $8.00 shipping and $8.00 return if you don't care for the item is outrageous. I think I will be looking elsewhere for my winter wardrobe.