T-Mobile

We had used Verizon for 24 years. Our bill was quite high for two people. Kept receiving info in my mail to switch to TMobile. Finally got motivated to begin the arduous task of switching carriers. Went to West Pointe sister store. Had a pretty bad experience there. Left, went to Verizon to give them an opportunity to make things right. No deal only a half hearted don't switch carriers.
Luckily, we called Mill Run location and spoke with Sahra. She was a breath of fresh air. We look at each other and decide to drive out of our way to this location.
As soon as we enter the store we are greeted by Sahra. Luckily she is free and we sit down with her. She tells us all the right reasons we should change carriers. Thirty dollars a line for each of us, new phones (ours were over 5 years old, mine was failing), $400. Credit eachfor our old phones, $200. Rebate each for porting over our old numbers, locked in price for life, free Apple TV, free Netflix, $10. Off YouTube TV per month- we already had it and paid full price. We had Netflix but now we no longer pay for it- unless it goes up in price then we pay the difference. For everyone we refer we get $50.
All this sounds wonderful and is but the real treat is how knowledgeable Sahra is. She is friendly, inviting and just such a breath of fresh air. Unfortunately, most customer service personnel act put out to do their jobs. Not Sahra! The AT&T cell service in that strip mall is very slow. When she was porting our information from our old phones to the new ones it was taking hours. She was so engaging and personable. She apologized and explained the issue. It was approaching closing time for the store. She suggested we take the two sets of phones, keeping them side by side to allow the transfer. We would just have to return our surrendered phones in the morning. Within 5 minutes or less both phones finished the transfer. She was correct about that AT&T service.
The next day she contacted us to see how everything was and finish any last details.
I can honestly say that if there is ever an issue with something we will drive across town & seek her expertise. She should be promoted as swiftly as TMobile will allow. At the very least give this fine sales person a raise. Do not loose her. She is a total gem and a rare find! I wish all the people in business had this type of work ethic. Honestly, I wish my personal life was filled with this caliber of human being. Such a breath of fresh air.

I started a line with T-Mobile. Went to the store to return the phone I purchased and cancel my plan 12 HOURS LATER. Returned the phone (of course there was a restock fee) and was told my refund for the remaining amount would be back in my account in 5-7 business days and that my account was being cancelled. It's 2 months later and about 20 calls and over 5 hours total on the phone with them trying to get my refund. On top of it all I get a $194 dollar bill to my house saying I owe this money. Call them AGAIN to tell them I don't owe any money because I don't have a line, that they owe me money and I get told the store never cancelled my plan
How would I have a line I'm using without a phone(that I returned 12 hours later) or an account? Every time I call I get a different answer as to why my refund hasn't been issued back to me and why I had a bill sent to my house. No answer is ever the same. I've gotten "it will be in your account tomorrow, we need proof of a purchase, I'll call you back in 2 days with answers" and still nothing has been resolved. It's been 2 months and I am STILL fighting with T-Mobile and trying to get my money they owe me back. And all I get from them is run arounds and continued bills for monthly payments sent to my house and told if I don't pay it, it's going to collections. On top of this all, the whole $40 dollars a month for a line that they advertise is a lie. They tried charging me $194 a month for a ONE line! WORST COMPANY AND CUSTOMER SERVICE EVER! I never do these reviews on companies but please read carefully before ever getting involved with T-Mobile and their horrible service.

I haven't received my phone yet, and already I have had the worst experience EVER! I did the online question-air and was presented with a 92% match of a phone and plan. HAHAHA. I answered the basics every-time it was offered and t-mbile still tried to stick me with a 160$ a month plan... so I manually went in and adjusted my needs down to a 40$ a month plan + the 7 insurance and $4 a month for 24 months for the phone they say was such a great match for me! Without being able to speak with anyone or log in to an account- I was being 'stuck' with the worst rated POS phone on the market! Not only did they disregard my needs for the basics plan and try to hook me with a plan 3-4 times more expensive than I needed... they tried to pawn off the worst phone available! When I contacted customer 'care' (because they do NOT care) they tried to trick me several times in admitting that i chose the phone- but i DID NOT choose it, the site chose it for me and sold it via BS Propaganda as a 92% match oh wow spectacular given all the choices! One minute the client relations provider said there is no tracking # so allow me to cancel it- then after several minutes of hold she returned telling that canceling is no longer and option and that it now does have tracking... wow, how convenient for them! SO after i have a PTSD triggered break down - They say they can actually cancel it- but ill need it to still be shipped to me, then they will send me a return envelope so I can ship it back... even though it has NOT SHIPPED YET! Waste of Money, Waste on our Environment Idiotic waste of time, energy, effort... Inconvenience for all - ALL concerned! Yes, they took $24 from me on the order to initiate it... but how much are they spending to ship and return something that hasn't been shipped out as of yet? Just to get the numbers! Hey Corporate Conglomerate, way to ruin it!

A while back, I wrote a review about some numbers I ported over from AT&T to T-Mobile that was four years ago. One of the numbers that I ported has had a problem since day one and I told him that I thought it was porting issue. That was four years ago here recently they finally got that problem fixed as it turns out I was right it was a porting issue so I've had a full line of service are supposed to be full line of service that's only work somewhere for four years that's $960 to pay for a full service line that only works when it wants to reverts back to AT&T when you're traveling or goes to SOS or some other awful thing not that it was a continual problem but when you pay for full service online, you should get full service online when they insulted me with a three dollar credit I decided I would contact the FCC and I did sell and within two days they're corporate trying to get a hold of me now let's see if they make it right I probably wouldn't of went here except for the fact that they insulted me number one and number two they cannot charge for a line that's not fully ported or fully operational and they know that and they will fight you and hope you'll give it up. So my suggestion to anybody else has had this problem and I'm sure that there are others out there that have figure out how long it was that they charge you for for Lana service and contact the FCC and file a complaint like I did. In my eyes since I told them if they didn't correct it that's what I was going to do that's what it takes to get them to correct the problem and make amends for their mistake. So if anybody as part of the number from another carrier over to T-Mobile and if you had a similar problem, feel free to contact FCC. Here's the number. *******275

So somewhere in February my bill was $64. I figured if that's my bill pro rate it and pay $128 to cover my service for couple months... that didn't happen a night mare is what's happening you get their 456 texting you bout what I owe here's my headache since I paid $128 TMobile has taken my money and keeps charging me for different things I go back and forth with them they never take what I text seriously treat me the customer like am their pet at home shut me up here's another last week or two ago went and paid my bill of $100.82 had a second line wanted it off called in and that was taken care be I hung up I asked if I owed on my account they you are caught up and zero balance couple days ago I get this text from 456 saying I owe $42.83 am like I don't owe anything there's no explanation to how that came up in the mean while my question is check my account nobody or AI computer has explained to me on my $128 I paid then today I texted customer care from bout nine or ten this morning till tonight passed eight p.m when I bring up my $128 am told of an adjustment don't make sense cos when I sent that money the cycle hadn't started plainly I have been robbed of $128 I was so pissed I cursed and cursed you can't take my money and expect me to be calm it's like WTF so as of now I'm done with TMobile when my cycle is done am off to another carrier and trust me if it's own by T-Mobile am not going sign up for another headache no it's not happening and I don't want to hear them words of being a valued customer a valued customer doesn't have to be treated like some $#*! wipe I have had it you don't give me promos or freebies every phone I have gotten I paid for straight up so when you have pissed me off and am cursing don't give me the run down of company policies or say how sorry you are or feel my frustrations bottom line no one is sorry or feel my frustrations that's a con I have had it so I blocked customer care and the expert nothing has been resolved.i don't expect a call or text from T-Mobile am done been treated like a whore and TMobile being the Pimp enough is enough would I refer family and friends over heck no so they get treated like how I am treated not happening

Had 2 phone replacements, second replacement stopped working first week of February, I outright bouht the phone last year. Called customer service, was told I had to buy a new phone, I told rep to cancel my account because I was not going to buy a new phone, and I wasted my money outright purchasing this Iphone which malfunctioned for a second time. End of February, went to a new cellphone company,, and the new rep called Tmobile to have my number transferred to my new service, we were told in order for me to transfer my number, I would need to re-activate my account, this was 5 phone calls later, no help, so I ended up not transferring my number. I received an email saying 'final bill', nevermind I did not leave Tmobile with a balance at all, and called in, and was on the phone with one dumb $#*! rep an hour and a half, whom refused to transfer me to a supervisor, but kept putting me on hold to check something out, so I angrily requested a supervisor, whom was very very rude, kept cuttingt me off, shouting in my ear, told me I owed $43, plus a reactivation fee of $10 and my bce owed was now $73 and there are no notes that I called to cancel first week of February, so I had to pay, I declined. Never ever again, and I would advice any body to stay away from Tmbobile. I am in my second lawsuit for the 2 data breaches, was paid for the first, now the second is in litigation with a law firm, adding this complaint to my lawsuit. Noone wanted to give their name, I was breached very bad too, all kinds of scam calls, texts, porn and scam emails, accounts hacked, got it cleaned up with Equifax and other companies

I switched to T-Mobile July of this year and that was the DUMBEST decision I made the whole year of 2022 I started off with just home internet and that's probably where I should've stayed to be honest my modem stop working I instantly called 611 and was told just unplug the device in take into the store nearest you well I ended up using both hot spots entirely and was still billed the same awwww I didn't mention the store on 58th and Kedzie just up in moved in I'm sure I know why this guy took my money for a screen protector and cases and pocketed the money and set me up for a 13 month installment plan now REALLY they only cost $5 $10 top at Walmart see what I mean just grimmy one of my iPhones was stolen not even a week into my first month with them I suspended the line and was still charged the entire bill I spoke with a(EXPERT‍) and was told I can get on a payment plan because I voice to them my bills were due all at once in I was no longer working to me this a god send so I went to the app to pay my bill and was short maybe $35 from the $177 payment but I'll load the money in my card as soon as a store that loads cash onto prepaid debit cards we'll tell me why that $35 turned in. A little over $100 T mobile are crooks ‍

This $#*!tiest service I have ever had they want to say they're the best 5G and all that stuff their service sucks going back to ATT

So I've had Boost Mobile since it was Revel and all I have to say about this service is the fact that you pay for unlimited but what you're paying for is the fact of when you hit a certain amount of data they will throttle or slow your speeds down which is ridiculous and very unethical for a company to do if you are offering unlimited services to your customers and then when you then cut into their service and throttle their speed and completely take away any activation with people who need to use their phones for work for entertainment purposes you are liable and I'm pretty sure that you're going to get sued by multiple customers for this practice you need to stop throttling people speeds when they reach a certain amount of gigabytes it is very unethical and if you see it in your hearts to understand that if the net neutrality was never ratified you would have been sued left and right by every customer you have ever had I had T-Mobile back in the day and when I had it I couldn't keep a phone call going for 30 minutes you would cut the phone call off after 30 minutes of connection you guys are ridiculous with this and just because you bought out Sprint now I have to deal with you guys throttling and slowing my speeds down because you guys have horrible business practices I will never ever use T-Mobile again after this next month I will be getting another phone company because you guys are douchebags with this practice I really hope that my review has been shown to your customers this is downright criminal extortion when it comes to using your service there is no reason for you to cut speeds or throttle data because UD prioritize your customers it is a wrong practice and I hope you guys go bankrupt and get sued all over the place

If you are looking for a carrier or you are with a carrier, Like T-MOBILE don't get it or get out from it. I been with T-Mobile 6 years and they have been the worst ever in my life. I also worked for T-Mobile for 2 years as a manager. So I have so much experience and recognition of this SCAMMING COMPANY. I hate it with a passion. My bill has been $430 dollars every month no less than that. ITS RIDICULOUS! Every month I have to call them to talk about my billing losing 1-2hr on the phone each time. The customer service is really bad they are so unprofessional they make mistakes in your account than later as customer you have to pay for them. I have spoke to supervisors from the customer service area of my region. And they are all the worst as well they would literally do the same thing that the representatives do. You tell them your story and they don't care they take your story or whatever you told them and count you as a liar or you making up things to get advantage. I sure would love to get the hell out of this company but I'm stuck with them because of the stupid promotions they say are the best as so they say. You get stuck with this promotion for 24 damn months on the most expensive rate plan you can cancel your line until than or if you do you will end up paying the whole device. I have tried to talk to so many reps and supervisors to lower my bill and I have no way around it or they won't make an exception for me when they see I'm struggling to pay this bill every month. I hate T-MOBILE I would never recommend to anyone all my family members hate T-Mobile all my friends hate T-Mobile and so do I. I'm tired of being scammed like this of my money every month and they never help or understand or make exceptions for long time customers. This is how they repay us. Reps on the phone each time I talk promise you a courtesy credit to help with your bill and or situation. But once you get off the phone with them it's never there on the bill. THEY ARE LIARS AND SCAMMERS.

THE ASSOCIATES WHO HELPED US AT THE TMOBILE STORE IN WAKE FOREST WERE FANTASTIC. THEY WERE PROFESSIONAL AS WELL AS COURTEOUS.

Call TMobile at Woodstock VA and was told they were busy and suddenly they hung up…………………………………………….

I cancelled my T-Mobile account on October 22,2021 for failing to provide reliable internet service during normal business hours for the last 4 weeks of my service because of work being performed at the cell site location I use, as per my location. In summary T-Mobile broke the agreement made with me for the unlimited plan I had.
The $75 charge is a cumulated summary of x3 $25 penalties for months after I had to cancelled the account. T-Mobile continued to invoke an "auto-pay" each month with a $25 penalty after they cancelled the account. So, they continued to carry the account forward each month after the October 22,2021 cancellation. This is NOT acceptable to me.
Here is a direct quote from Taylor Ouzts of T-Mobile Offline Services
"As of the date of this letter (December 22,2021), the account reflects a $0.00 balance. You should have received a final revised billing statement within seven business days of December 14,2021, which served as confirmation of the $0.00 balance (this subject to change if any payments are backed out by your financial institution. As the account previously received a service adjustment, T-Mobile processed a same-day cancellation and the system automatically adjusted for unused services following the cancellation, we find the charges to be valid and accurate as billed."
In summary, my account was always up to date with T-Mobile. They failed to provide the service I paid for after being very patient and I had to switch cell carriers. Customer service said that it will be back to normal when the cell site work is completed…they did not tell me this was going to be several weeks.
Additionally, due to the incompetence of T-Mobile's Data Management organization my personal information, Drivers License, Address, SS#, phone number, etc. were uploaded to the DARK WEB in a data breech affecting millions of T-Mobile subscribers, as I was informed by the McAffee Identity Theft organization and my primary financial institution CapitalOne that my data was found on the DARK WEB after their routine security searches.
So, the account was cancelled October 22,2021 and they continued to invoke auto-pay for months after the cancellation claiming $25/mo x3 months after. I do not owe T-Mobile anything.

I activated a new line ($50.00 Home Internet with autopay from bank account) on July 26th 2023 (less than 5 days of the 30-day billing cycle), and on Aug 2nd, they send me the bill for $42.80 ( 26 days, which I was not on the plan yet).
The point is this: Instead of seeing and resolve the simple miscalculation problem, the offshore/outsourced billing group SPINNED the reasons for why they charged for the full month, and KEPT READING the "lay-out answering tactic!" BTW, they REFUSED to let me talk to the manager/supervisor for different feedbacks/review. After 15 minutes of go-around conversation and refuse to review the unreasonable charge, I really lost my patient and let her know that I would call back.
5 minutes later, I called and connected to the same outsourced group, and after another 10-15 minutes "same repeat policy-song, " for him to confirmed that the $42.80 was for the billing of 4.3 days of the July,! Then he agreed to reimbursed the total money without any acknowledge of wrong charge/billing.
Keyed reasons, that I said this was not a simple math mistake, was the same "reading policies," the going around the questions, and finally the playing games of "sick them with time till they drop the call!"
And this "catch me if you can" billing charge was the 2nd times happened when we opened 2 phone lines during the so-called MID CYCLE BILLING! Call them to verify YOUR FIRST BILLING! My concern is also this, it seems that the US T-Mobile has turned their blind eyes on this type of billing tactics at the 1st billing! Hey let do the math: Take one average of $25 overcharge x 1,000,000 customers = $25,000,000! Tell me if that is a small change!

I switched to T-Mobile we arranged to pay 160 a month got a bill 194 after talking with T-Mobile I got it back down at 160 a month thank you T-Mobile

T-Mobile service is really poor now. I recently lost my spouse, I went to a T-Mobile store and explained I wanted to cancel (first thing I said) one of the Drive Sync devices and secondly then add cell service to my Apple watch so I could receive call as some of my friends do.
They added the watch service, charged me $30.00 and THEN told me I needed to call customer service to eliminate the Drive Sync device. Not happy about the $30.00 and having to make the call, but... and when I called, I was told I could have added the watch with them WITHOUT the $30.00 charge.
I went home and called T-Mobile to eliminate one of our Drive Sync devices. I was TOLD the account needed to be cancelled and a new account would be created and it would be MIRRORING my old account. NOT TRUE. They created a new account, I wanted to keep everything but one drive Sync.
Instead, I ended up paying more for service, and the base price went up $10.00 and One Plus was dropped off my plan, and the Apple Watch has not been able to receive calls even though I was assured it would. Last call they said give it 3 - 4 hours.
I called again and said I wanted to drop the remaining Drive Sync and Watch service (it never worked). So, I am now being charged more and the less service. I could have easily said I was my spouse but I wanted to be honest. I want to keep the line for other practical reasons.
My experiences with T-Mobile have been ridiculous! Many on-line that start with "We will help you and correct the problem." Not done.
Among the people I have dealt with are Emma Farvior, Joslyn, Daniela, Jersay, Mirriam and Anna. These are just the people whose names I noted, there were others.
You would have thought on one of the 4 recent calls that they would have sensed my displeasure and escalated the call to their supervisor!

Melissa Forest City, NC store assisted me yesterday. She solved my phone problem and offered SERVICE