Had 2 phone replacements, second replacement stopped working first week of February, I outright bouht the phone last year. Called customer service, was told I had to buy a new phone, I told rep to cancel my account because I was not going to buy a new phone, and I wasted my money outright purchasing this Iphone which malfunctioned for a second time. End of February, went to a new cellphone company,, and the new rep called Tmobile to have my number transferred to my new service, we were told in order for me to transfer my number, I would need to re-activate my account, this was 5 phone calls later, no help, so I ended up not transferring my number. I received an email saying 'final bill', nevermind I did not leave Tmobile with a balance at all, and called in, and was on the phone with one dumb $#*! rep an hour and a half, whom refused to transfer me to a supervisor, but kept putting me on hold to check something out, so I angrily requested a supervisor, whom was very very rude, kept cuttingt me off, shouting in my ear, told me I owed $43, plus a reactivation fee of $10 and my bce owed was now $73 and there are no notes that I called to cancel first week of February, so I had to pay, I declined. Never ever again, and I would advice any body to stay away from Tmbobile. I am in my second lawsuit for the 2 data breaches, was paid for the first, now the second is in litigation with a law firm, adding this complaint to my lawsuit. Noone wanted to give their name, I was breached very bad too, all kinds of scam calls, texts, porn and scam emails, accounts hacked, got it cleaned up with Equifax and other companies