T-MobileReviews 1,952

I purchased a phone right before Christmas. This phone now doesn't work. Took it back to the location where I purchased it ( FM 78 in San Antonio, TX). The young man told me that the phone is defective. At this point I asked why would you sale defective phones. He told me to take it up with Motorola. I hit the ceiling. I did not. Purchase it from Motorola I purchased here. He called his self doing a check and re set the system. As he was doing this he preceded to tell me it's not going to work because the phone is defective people in my family has this phone and it's no good.
I call 800 and got absolutely no where. Basically they order another phone for me to get a text from T-Mobile this morning saying the phone is on backorder.
They have absolutely no remedy for this.
The best he could offer was to go to the store and get another sim card. I was like why would I do that if the phone is defective. Basically all solutions given would benefit T-Mobile nothing would benefit me
I had to use another phone to call 911 yesterday for my 91 year old Mother. I have to be at work without a phone tomorrow. Yet they have no solution. He finally suggested that I buy another phone. I was pissed. Sir if I buy another phone I promise you it would not be from T-Mobile... He abruptly ended the call... If they gave me a free phone and free service I wouldn't take it. Only gave a star to make this post

I was with Sprint for years and they were bought out by T Mobile. Back in July, they had a promotion going on if you migrated your account with T Mobile, you basically got a free phone when turning in your old phone. I asked the associate at the South Tampa Gandy store if my bill would go up, and he informed me it would by about $10-$15 a month. Fast forward to a few months later and my bill went up around $37 a month. I called TMobile 1800 # and after going back and forth for an hour, the customer service rep asked if he could call me back the next night once he spoke to his manager around the same time. This was around 7pm my time. The next night I don't get a call, but I wake up to a voice mail from the customer service rep, who called me at 1:30am and told me there was nothing he could do for me. Yes, I said 1:30 am. I went back to the store and the associate who helped me was no longer there, but another gentleman was. He looked at my bill and said that in order to give me the deal I was promised, he couldn't make my monthly bill the promised amount I was told, but he would take $80 a month off for the next 6 months and that would basically even things out. I agreed to that. After my bill being $80 less that month, the following bill was back to the $123 it had been. Not the $43 the gentleman told me it would be for 6 months. I went back to the store again, but this time the store was closed down. Finally having enough of their shadiness, I paid the iPhone off, so I could have the phone unlocked and went with a different carrier. If you do business with TMobile, you are getting what you ask for. The first pic attached shows what I was billed and what was told to me $100.11 and what they charged me each month. After. The second pic shows the gentleman taking the $80 off and what my bill should have been for the next 5 months.

They billed and charged me twice with two different amounts for final bill and would not correct it. In-addition the advertisement about the 5G Wireless internet is a hype, it didn't work as expected and they sold me a booster they don't have support for and gave me the run around when trying to work with them to fix the issue. Will never come back to them and will always give bad reviews any chance I get throughout social media and my inner circle contacts as long as they are not willing to fix the issue, I am speaking from experience and have been with them for 14 years and yet they would not refund any amount or be willing to solve the issue.

I switched over to Tmobile after being with Verizon Wireless for years. I decided to switch over because they had a promotion allowing you to trade in your phone and also were giving Registered Nurses a discount which I loved! However, a few months ago I noticed my card was being double charged, two separate bill with two different amounts. I was very confused and called in to the customer service rep however, they were not understanding the issue and were of little help so I went into a store.
Long story short, the employees did some investigating and were able to find out when I signed up with Tmobile a year ago I used my card for autopay. The employee helping me used my card to set up another customers auto pay as well so that would explain the double billing. The employee apologized of his mistake and has been trying to help me resolve the issue. We added up the monthly bills my card was used for and a total of $1,000 was used to pay someone else bill.
This was obviously a big disappointment that this could even happen, but what has been the most frustrating is I have been battling with t-mobile customer service for a month to get my money back, they keep saying the will reimburse my account but it has not happened. They have taken no actions to make this right and no-one has reached out and apologized for this mistake. I will be switching carriers no doubt, but I am truly astonished by their customer service.

I was switching over from Metro after being with them for 3 years only because I was sent multiple emails telling me to switch over to T-Mobile because I've been with Metro paid my bill every month I would not be charged a down payment and also no credit check well I ordered my phone on November 21st and it was sad to be delivered on the December the 15th, needless to say I have not received my phone! I have spoken with customer service, order status, chat and every possible way that I can get in touch with someone that would help me but I was lied to you each time was told that my order was going to be updated and I was receiving email.
I never received the email, my order status was not updated so I contacted them once again and they said that they have my phone in stock but I would have to process my order through T-Mobile run a credit check put a down payment. Completely deceptive, I asked you to speak with management but she said that management has the same access to all of the information that she has, needless to say I am furious, mostly because I was deceived. If this is the way that they start doing their business then I'm sure that there were only be issues in the future!
I'm staying with my current phone company which I haven't had any issues with. I'm so glad that I did not transfer over to T-Mobile / Sprint!

Store at 404 NE 125 Street, North Miami, FL ******* is the worst experience I have ever had. Lack of empathy, willingness to assist, staff and management team. No wonder no one walks in to that store, not to mention the bad location.

I UPGRADED TO T MOBILE'S INTERNATIONAL PLAN BEFORE GOING ABROAD-- BIG MISTAKE. DESPITE NUMEROUS CALLS TO CUSTOMER SERVICE, NOTHING WAS FIXED AND I WAS LEFT NOT BEING ABLE TO RECEIVE BUSINESS CALLS THROUGHOUT MY MONTH LONG TRIP AND WHEN CALLERS DID CALL, THEY TOLD ME THAT INSTEAD OF REACHING MY VM, THE CALL WAS PICKED UP AND MUSIC PLAYED. SWITCHING CARRIERS IMMEDIATELY WHEN I GET BACK TO STATES. DO NOT PLAN ON T MOBILE INTERNATIONAL PLAN WORKING OUT OF THE STATES!

T-Mobile decided to block discord off of my mobile data so now I cannot use it! I can only use it on normal wifi fix this now! And maybe I'll write a better review for now this is the review you are going to get.

T-Mobile is the worst company I've ever experienced! I was a Sprint customer for over 15 years and was fairly happy with their service and pricing. In 2021 T-Mobile told me that I would need to switch to T-Mobile since they purchased Sprint. Everything went ok on the switch at my local T-Mobile store and the representatives were friendly but that it all went downhill after that initial visit when I had to deal with T-Mobile's customer service over the phone and online. I spent over 20 hours trying to get T-Mobile to fix my T-Mobile business account login with hours on hold, telling the same story over and over again to multiple reps that I was transferred to, disconnected from, top tech tier reps that never called me back, etc. I even went back into my local T-Mobile store to get help and they were on hold with their direct line to corporate tech support for over 90 minutes while I waited in the store and were never able to fix my business account problem so that I could log into it and see things like my bills, etc. This bad customer service went on for about two months and I finally said enough is enough and switched to Verizon which cost me more per month but their customer service is so much better than T-Mobile and I get way less disconnected calls and stronger signal strength from my home and business. From my experience I wouldn't recommend T-Mobile. :(

Sprint customer here. Just found out that in order to get on the t-mobile network and be fully merged, your account can't have any device leases pending. This is absolutely ridiculous and bad service. T-Mobile should honor the lease to purchase and allow customers to keep making the payments on the devices all while being able have your account fully merged. When I asked what I could do to turn in all devices and close the account, I was basically told that was not an option. I would like to take my business elsewhere but now I'm screwed. Not my fault sprint and t mobile merged so why should customers be penalized?

Ever since Sprint has joined with TMobile the service has been awful. If I go to the store I have to wait atleast 15 to 30 minutes for help. The store is always packed. I have watched the manager leave a full store three times. Leaving young kids stuck with a room full of people. I tried to get a new phone. I was told I still owed on my phone plan. I literally just made a payment. My current phone won't hold a charge. I asked for a new charger atleast. I was told no. I've been with this company for a few years. It's definitely gone down hill. My service at my home is so bad I have to drive around the block to get a signal. My phone is crap. The customer service is crap. So much for highest speed and fastest anything. Run far! Do not go with TMobile.

My mother-in-law got a new phone in November. The agent set her phone and monthly installments onto my account by accident. Figured out he put it on the wrong account, and switched it back to the right one... Except he forgot to move her monthly installments. He moved my husband's lease instead. Fast forward 4 weeks, 12 hours and a cancelled account- and guess who TMobile is still trying to make pay for their error? Yup, that would be me. I had the pleasure of a supervisor say "well, we know it's our mistake but we're only charging you a small amount each month". Seriously? So we cancel my account, pay off the two leases that actually belong on my account and find out that they're still going to try and make me pay for her instalment plan even though it was their fault. I filed a BBB and CFPB complaint against them today. I never signed an agreement to have it on my account in the first place. Stay far far far away from these folks. AT&T 5G is way better and I don't have any phone or billing issues for that matter

Trying to switch to another company and have been approved by TMobile to port my number but they won't unlock my SIM card. I have my phone on someone else's account and they have to have his password and pin which I don't have but if the number is already ported why can't you follow through and do your job and unlock the phone. Now you have charged him another month because my phone is still on t mobile cuz it's locked. All a little game!

So shattered my screen in November called payed my bill told them that I wanted it off that I was switching to a different service provider said no problem was taken care of then December get a bill in my email stating I owe for December and January called them once again said you have to pay the remaining balance to shut off said already did in November they didn't care just wanted me to pay this also being under no contract or obligation to them or there policies my contract had been up for 4years and the contract was with sprint not T-Mobile they bought sprint after the fact completely wrong and horrible service

I normally would never do this but I've had it I have been with Sprint for 9 years and then my daughter is and I and nephews there's five of us on the plan and I'm not exaggerating when I say this but not a day goes by the phone continually buffers half the time we don't get calls you can't get online it's horrible and it's every single day it doesn't let up we have called in a few times they say that the towers are fine and that there's no problems in the area and yet every single person that I know that has T-Mobile complains of the very same thing numerous people with the same complaint and yet they say there's no problem we are switching services after many years because of the problem we're paying for something we don't fully get to use and it's been since they've switched over

It's a very very bad customer service when I ask the supervisor it worth not help anyone and he doesn't care about the client I don't like T-Mobile after I switch it from Sprint Sprint the best