T-MobileReviews 1,952

I signed up for T-Mobile and when my equipment arrived it was damaged by the rain during transport. I returned equipment and decided not to proceed with their service. They refunded me for the equipment but then preceded to bill me for services which I did not even have. I never even activated any phones or internet because it was returned. Since I had signed up for auto pay there was nothing I could do about it. I called several times and they kept insisting I owed for the months of service. They absolutely refused to refund my money. $282.00 on my Capital One card. I finally had to call my credit card since this falls under fraudulent charges. Beware of T-Mobile, they only want your money. It was so frustrating that they did not have any notes that I did not have their service. Be warned Stay away from T-Mobile!

What else can I say T-Mobile has become the worst service there is. I have always said the two worst traits in human beings are thieves and liars and T-Mobile has become both. Their service has become bottom of the barrel but it's their customer service that really has declined I find nothing that I can say about T-Mobile anymore that is positive. I used to rave about how good T-Mobile was in fact I said nothing but positive things about T-Mobile and encouraged other people to look into T-Mobile but today I have to urge people to look elsewhere you will only find problems with T-Mobile. If it's not their bad customer service and they're lying and they're leaving and they're fraudulent billing then it's their data breaches that compromises your personal data which happened to me. No T-Mobile there's nothing good about them anymore they have gone from top to bottom in a very short time.

We have been with Sprint for over 15 years and when my Dad died they transferred me to a special department but I didn't have the death certificate yet so they said just call back and we will help you.
When called back I got a Sales rep insisting he has 10 months left and refused to transfer me. We were going to keep our phones, watches and tablet but she refused and kept saying Im sorry for your loss but he has 10 left on his contract. I told her that there's a department that deals with this and she said No. I explained we still have our phones, watches and a tablet so you're about to lose a lot of business bc you're being greedy, stubborn and don't know what you are doing check the notes this is ridiculous she said again sorry for your loss I told her stop saying that bc you don't mean it
I told her I'll just call back and speak to someone else who knows what they're doing better yet I'm going into the store. They know my dad personally and I said goodbye. Before I got to the store she deleted our entire account every line and device we couldn't access the account or even transfer our numbers. Thanks for 15 years of service and being a gold star member?

Me and my brother got phones from T-Mobile he got a Samsung and I got a a rebel and we've been having trouble sending pictures texts and even sending calling friends and each other no we talked to Representatives and they can't help us we want to change to another service because we've been customers for more than 10 years and we can't handle it anymore

Spoke with T-Mobile during lunch to resolve phone issue, tech suggested new sims card- easy to pick up quickly in store. Went to store #9716 8489 s. Sam Houston Pkwy, supervisor Stephanie was rude didn't acknowledge me as a customer coming in. They have a designated place for store pick up, I was ignored for 20minutes standing there, then supervisor said you have to wait after 7 to 8 people to pick up a sims card already processed and no payment transactions needed. Four other working staff never acknowledged or even attempted to assist. One staff wasn't helping anyone. They need a better process. They need a staff designated to assist quick processes to eliminate congested lobby area. I believe in excellent customer service, and I will not wait an hour for an item that only needed to reviewed in the system and handed to me. Customer courtesy goes a long way, I will not be visiting there any longer. Poor service, long wait time, and no customer service experience. I am displeased with the service all around.

I called in December and told them that i would be in Atlanta for 6 months. They said i had unlimited data. I needed to use my phone as a hotspot. I have been using it for 5 months with no issues. Today they were throttling my data to the point where i could not get on a website. I talked to 5 or 6 people at a minimum which not one person suggested for me to get new home internet for 50 and call it a day. They wrecked my day and my account switching to 2 or 3 different plans. They are some not so smart people.
I finally asked about home internet. I just went and got new internet for 50 a month. They are charging me 35 extra now and throttling my data with super slow internet. I just wanted internet. No one had a solution. My time was not valuable to them. They just dont care. They used to.

El día 26 de Abril de 2023 hice un reclamo a T-mobile donde mi teléfono un SAMSUNG FLIP Z por una falla técnica de no se pudo abril para contestar una llamada y se levantó la pantalla y dejo bloqueado el teléfono, esto sucedió el dia 21 de abril 2023 cuando se hizo la reclamación empezaron con las vueltas de un lado para otro antes se pasó por una maquina la cual después de una serie de preguntas queda uno sin saber a qué departamento dirigirse luego de varios intentos y de media hora de espera un señor contesto y la sorpresa mía fue que tenía que pagar un deducible de 99 dólares más taxes empezando que el teléfono fue comprado en Noviembre 11 de 2022 ósea hace 5 meses pero T-Mobile dice que no responde por la Garantía que toca llamara a Samsung siendo que el teléfono fue comprado en una tienda T-Mobile como quien dice el seguimiento a cliente se quedó apenas uno sale de la tienda con el teléfono pero la sorpresa no es esa es que el teléfono teniendo 5 meses de uso y pagando el deducible me vayan a entregar un teléfono viejo Rebudiado me parece una falta de RESPETO, porque a T-Mobile solo le interesa el Dinero y no prestar un buen servicio. Y el problema es que no se puede hacer nada si no pagar por que no hay una entidad que este observando y fiscalizando lo que ellos hacen con los clientes.

They didn't port out the account correctly and the previous carrier is billing me for the phone. The internet crapped in 2 weeks 3 days to fix. When I went to the store to fix an issue they said they couldn't help me because they weren't t-mobile and pointed to a sign for another company.meanwhile pink Ts all over the store and I took a picture of the sign and the sales child girl put a box over the sign to block me. Got picture anyway. No two strikes your out and I'm back with spectrum and the tech support is great. Stay away from att as well. Rip off, a phone that I had for 2 months they say I still owe 1033$ can't get photos from archive to post. So much for customer service I hope they tank. Watch for corporate mergers I think they're being bought.

So somewhere in February my bill was $64. I figured if that's my bill pro rate it and pay $128 to cover my service for couple months... that didn't happen a night mare is what's happening you get their 456 texting you bout what I owe here's my headache since I paid $128 TMobile has taken my money and keeps charging me for different things I go back and forth with them they never take what I text seriously treat me the customer like am their pet at home shut me up here's another last week or two ago went and paid my bill of $100.82 had a second line wanted it off called in and that was taken care be I hung up I asked if I owed on my account they you are caught up and zero balance couple days ago I get this text from 456 saying I owe $42.83 am like I don't owe anything there's no explanation to how that came up in the mean while my question is check my account nobody or AI computer has explained to me on my $128 I paid then today I texted customer care from bout nine or ten this morning till tonight passed eight p.m when I bring up my $128 am told of an adjustment don't make sense cos when I sent that money the cycle hadn't started plainly I have been robbed of $128 I was so pissed I cursed and cursed you can't take my money and expect me to be calm it's like WTF so as of now I'm done with TMobile when my cycle is done am off to another carrier and trust me if it's own by T-Mobile am not going sign up for another headache no it's not happening and I don't want to hear them words of being a valued customer a valued customer doesn't have to be treated like some $#*! wipe I have had it you don't give me promos or freebies every phone I have gotten I paid for straight up so when you have pissed me off and am cursing don't give me the run down of company policies or say how sorry you are or feel my frustrations bottom line no one is sorry or feel my frustrations that's a con I have had it so I blocked customer care and the expert nothing has been resolved.i don't expect a call or text from T-Mobile am done been treated like a whore and TMobile being the Pimp enough is enough would I refer family and friends over heck no so they get treated like how I am treated not happening

Try and get their promises in writing. Good luck!
I had been with Verizon for over 10 years with excellent service. Apple would no longer update my iPhone 6 so I was forced to get a newer model. T-Mobile was advertising a Buy One Get One (BOGO) but it was really only $700 credit and required entering into a two year service contract with T-Mobile. But I regretfully switched anyway as it seemed like a good deal. The store said it would take two months for the credit to appear on my bill. When it didn't, I called and they told me I was not entitled to the BOGO unless I signed up for a more expensive plan (which over two years would cost more than the $700 credit). I made a scene at their store on a Saturday because of the salesman's lie so they gave me a partial credit with a promise of more after the manager conferred with her supervisor during the following week. She never called, she did not note the promise of additional reimbursement on my account, the number on her business card is a recording that says to visit the T-Mobile website and now three months later the store is closed. Calling T-Mobile does no good because the employees who answers have no authority to do anything other than apologize and T-Mobile only has a PO Box in New Mexico if you want to try to get compensated or complain. Also, they told me it's a store issue which are independently owned so there's nothing they can or will do. If you are still gullible or naive enough to deal with them, see if they will put their BOGO offer in writing and signed by a manager. They won't because they have no intention of honoring what they promise. I saw these warnings on the internet but didn't pay close enough attention at the store. Now I'm stuck with crappy wireless service for two years and being screwed out of hundreds of dollars by a T-Mobile sales persons and supervisors lies. Stay away from T-Mobile.

T-Mobile sucks they charge to speak to customer services this the worst customer care for a customer that been with Sprint for over 25 years I will not be renewing my contact after this phone pay off and will refer T-Mobile as the worst customer care ever!

I'm on a senior plan. I think I'm getting second hand service/signal. Absolute garbage. I'm ready to pay $75/ line again after these two cut rate POS carriers.

I was a Sprint customer for years. It wasn't perfect, but nothing crazy. Once Tmobile came in, it was hell from day 1. Customer service was impossible to reach, and when you could they would just straight up lie to you to get rid of you. They all have fake names and answer questions like bots. It took 2 weeks to activate a new phone because they'd tell me, "just wait 24 hours" over and over.
I tried to be patient, hoping it was just a rough adjustment period. That was years ago. I am finally switching to a new carrier, and they refuse to unlock my (fully paid off) phone.
I was just hung up on after sitting on hold for 25 minutes, because the chat told me (you'll never guess) I need to wait 24 hours for my phone to magically fix itself.

If you have any self respect, you'd be better off tying two tin cans together than subjecting yourself to this cesspool if a company.

They have gone downhill. I spoke to Wendell and she was able to do nothing for me. In the past, they would bend over backward for their customers. Not anymore! At&T here I come!

Customer experience is poor because the employees are solely interested in making numbers. Being a customer of sprint since 2002 I have to port out due to billing errors and horrible service.