T-MobileReviews 1,952

I was with T-mobile for 20 years. In the very beginning it was spectacular. But after the first decade, things got worse when they started outsourcing their call centers to other countries. Things got really bad. You couldn't get any help. Customer service was everything bud. At one point things got a little better but then they started outsourcing their calls again. When they called customer service was just a way of selling people more products and services. They had absolutely no power to do anything other than take your credit card over the phone. I'll pay for three years of insurance on the phone I lost. I got the runaround. I had to file the claim three times. First time it was denied. Second time they put me on hold and transfer me back into the queue. Third time they said I need to file again or going to the store. I demanded to have a replacement. Never got my phone replaced. They kept telling me to verify my phone even though I told him repeatedly I had lost it and could not receive text messages on something I had lost. I ended up riding a complaint to the FCC and within a couple days got a call from corporate. I should've never agreed to them recording the phone call. I got the same BS that I got from there call center. And absolute refusal to do anything. They dismissed me saying that the insurance was through another company and they had nothing to do with it, nor did they have power to dispute it. I said, well, you are the ones I've been paying for three years. I'd say you on the problem. She said again, there's nothing I can do about that. I said I see I'm wasting my time And hung up If you have had this problem as well please put something in the comments section if there is one. I think if this is happened to more than a dozen people, I could be grounds for class action lawsuit.

Horrible service. But once you cancel, that's when the real scam begins. They will continue to send you bills for bs charges. And if you don't pay, they will send to collections. They are a shady company that only survives by scamming people out of their money.

Please shutter your company immediately! My husband and I have been T-Mobile customers for over twenty years and we have received nothing but booty service for the past five years. If it wasn't for him I would have been switched to ATT but he refuses because of the family plan and he hates change. However, after this sh!t show that I have experienced in the past couple of months as soon as I can get a new line and cell phone from ATT I'm out faster then a John leaving $40 dollars on the night stand. From crappy internet services to high bills we have experienced it all. I have read some of the other reviews and I have something in common with several of them. In this lastest episode I have had the pleasure of having to switch out five different phones. Just this week alone I had to switch out a phone because the other one I received only three months ago froze up last Wednesday and stopped working and didn't come back on until that Saturday. Once I received the new phone that Friday I immediately went to TMobile that Sunday to have my information on my SIM card transferred, which was a two hour process. That very night surprise, surprise the phone powered down three times and this morning it powered down four times and then just cut off and wouldn't turn back on at all. Unfortunately, I was at work and had to call them on my work line to which an out sourced Karen that works for TMobile decided to give me a nasty attitude because I didn't remember the pass code and refused to grant me access to express my complaint. Needless to say I had to pretty much endure the entire work day with a busted phone which is unacceptable because I am a teacher and with the amount of mass shootings that have been happening during these perroles times at these schools if anything were to "pop off" while I didn't have an open line of communication I would have been toast. Thanks for nothing TMobile!
PS. Please stop merging your company in with other reputable companies, that's not going to make your putrid a$$ company any better. After all a fungus will always remain a fungus no matter what.

SHOUT OUT to T-mobile Salina Ks location. Specifically to Kindel, Timmy and Wayne! They make a great team. I was immediately greeted. They answered all my questions. They were professional and friendly. They went above and beyond. They have excellent products. Amazing plans. Unbelievable prices. Soon they will be my new internet providers. Unlike a lot of businesses today, T-mobile still care about their costumers. I will never go anywhere else. They are literally the best. FOR REAL GO THERE!

I bought service to go to Paris and told the Salesman I only need it for 2 months he signed me up and told me I don't need to cancel after 2 months the phone will shut off on its own. 6 months later I get a large bill I went to the store, called customer service they were all in on it they looked up the phone records seen it wasn't used in the states. It was very obvious it was on purpose and that they do this to other people

Internet never they tell $50 per month it's really $100 per month. The only customer support available Is through text messaging and all they do is repeat a script. I'm very disappointed that ever month I pay for services that I do not receive im going back to Verizon

Owned an iPhone 10 xr I paid alot of money for had it less than 2 years was told it was useless because it was a 4G phone and everything was now 5G telling me this was the only way to get rid of the issues I was having with my phone sold me I 14 pro for 999 dollars and give me a 400 dollar rebate on my old phone none of which I've seen been a T-Mobile for many years I'm switching I've had enough I'm moving on

In February 2023 we found a promotion that promised a free line if we already had 3 lines and plan Magenta Max, we met those conditions. We called a T-mobile operator to be sure that the fourth line would be for free. The operator confirmed that and promised a total bill would be $170. After the confirmation we ordered a SIM. When we got a SIM, we unfortunately, realized we are charged $200. We called T-mobile again to solve the issue because we were expecting the promotion. They said various reasons why we cannot expect the promotion but after careful review eventually agreed that we are legitimate for the it and the promotion just wasn't applied in the system. Finally, the operators of T-mobile claim they are not able to help us resolve the problem, and the promotion which was promised by the carrier is not working. We are really dissapointed by this case.

Though I was with T-mobile for almost a year, I was never able to make phone calls on their network because I was in a dead zone. They sent me two cell spots which never worked either. When I finally transferred to another service provider T-mobile still billed me the full $50 for 3 days of non-service. Even worse than Verizon with it's bait and switch.

Ordered home Internet with a pre-pay. Did not like their service. Cancel the prepaid order now they want to say they had me on a contract. I never signed a piece of paper one stating I was going to have a contract with them. I never take out a contract now they want to say I owe them over $300 on a pre-pay home Internet.

I tried three different ways to pay my bill, but t-mobile refuse to accept payment, then sent threatening bills.

Be careful of this company, thier service was so bad,I had to quit, after giving them multiple times to correct the bad internet problem,went to another company they said before they lock my phone,they said I had to pay,because I wasn't with them the full 2 years.

Camera quit working, it was a software issue after talking to Samsung tech. How is this my problem? I don't make or install the software, my phone (Galaxy S20 Ultra) was barely 2yrs old. T-Mobile tech couldn't trouble shoot even resetting the phone. I was sent to a warranty store by T-Mobile that doesn't even work with T-Mobile and had to contact customer service again. Customer service then put me on the phone with Samsung tech who operated my phone from wherever he was. Still couldn't get camera to operate and said "it's a Software problem and contact T-mobile". I contacted T-Mobile again on a Thursday, lady said they'll get me a new phone and she'll check in with me on Sunday because unfortunately she'll be off till then. The reason the rep was checking in with me was simply to know if the phone was being shipped to me or to the close store. When the rep (jody from Bellingham)called, all she did was put me on with another tech who wanted to do all the things I've already done with their tech and one who has more capabilities than they have, ridiculous!. After a 3hr phone call today I was told I'll get a call back, this was the manager who said this mind you. Never happened. I received a text message saying I don't have insurance on my phone and needed to upgrade, the text didn't even contain a person's name. I always carry insurance. These phones are expensive for what they are, let alone I work construction and used to go through phones like horse to grain. However, what I didn't know is that since my phone was paid off I then lost my insurance that nobody ever mentioned. That's BS to remove without explanation. Again, I didn't make or install the software, why is this my problem that I need to pay another $1,200 for a new phone that is still up to date. Two of the three hrs on the phone was waiting for a manager to assist with the call. Definitely not how I would treat a customer of 20+yrs, most time was with sprint since Buyout. TWO THUMBS DOWN!

T mobile store in union city th. Very rude manager an custom service will not do Business with this store. Paying for a tablet that won't work. Going to cancel my phone s

They signed us up for 2 lines of insurance that we never subscribed for every month. Every month we would call to have it corrected and they would just bill us for it again anyway as if we signed up again. Every month they would claim the "didn't know who signed up the subscription on their end. Really?!? Ripoff alert!

FROM THE BEGINNING THEY WILL LIE, DECEIVE AND PULL EVERY TRICK IN THE BOOK TO GET YOU SIGNED UP. ATT DID THE SAME THING SO I CHANGED TO T-MOBILE. CALLS ARE CONSTANTLY DROPPED. CALL CUSTOMER SERVICE AND GET THE RUN AROUND. WASTE OF TIME. EVERYTHING I WAS TOLD TO GET ME TO SIGN UP WAS A LIE. OVER CHARGED ME WHEN I COMPAINED, THEY SAID THE FIXED THE PROBLEM. THAT WAS ANOTHER LIE. NEXT MONTH=OVER CHARGED AGAIN. CONSTANT PROBLEMS WITH NO RESOLVE. NO MATTER HOW BAD OTHER CARRIERS ARE, STAY AWAY FROM T-MOBILE.

I switches from Verizon recently for the lower monthly payments. However the signal strength inside my house is terrible. Often only 1 bar and many times the calls drop. Not helpful. Especially when I'm making business calls. Sometimes I try to send a text and a message appears that there is no service. Here is my complaint. I called tmobile and explained as I did here. They offered to send me a signal booster which they call Cellspot. But they wanted a $25 deposit they would hold until it's returned. I complained and they offered to charge the deposit upfront but give me a $25 credit on my next bill. Ok fine. But if I hadn't complained they would have kept my $25 on hold. I could have the service for 10 years, who knows. Ok, so they agreed to credit it back. THEN, they tell me I have to agree that if I fail to return it or it's returned damaged, I will be charged $135 DOLLARS! ARE YOU KIDDING ME? The Cellspot is sold on Amazon for $34.99. That's the retail cost. TMobile probably pays much less but they want a $25 deposit and will charge you $135 if you damage it. That's insane. So they aren't offering me anything. They're deposit if $25 is probably more than they're cost and there is no explanation why there would be a fee of $135 for a damaged device that retails for $34.99.

Tried phoning customer service and given choice for call back. Opted for call back after 5+ on hold.
Return calk twice but would not let me accept call?
Called third time just to spend 14+ minutes waiting on hold for customer service.
Reason I called?
T Mobile has been harassing me with solicitation on both phone calls and text messages.
Called to say STOP trying to sell me stuff!
Darn I need to go back with Verizon I think.

From 3-4 bars, to zero bars, once for 24 hrs+ and once for 12 hours during the day, with TMobile LTE service in the Austin area (*******). No warning either; three calls to customer service yielded no information on why, or when service would be restored. CS does not have access to the field repair activities. The CS members are always nice, friendly, but clueless, kept in the dark by TMobile's bare bones back office infrastructure. Losing customer data, no backups for towers, long down time. It's time to move on.