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From the business
We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Service is great and delivery is timely.
My administrator always follows up
Overall my experience is satisfactory, the reason 4 stars is the timing of the arrival of the shipment, it may take over a moth
The service is terrible. Still waiting for a shipment since September. I paid for a second shipment and still not delivered. Takes very long for customer service to reply. Not happy at all. I hope they make it right.
Service was excellent and after US Customs hustle I finally got my order in time for the Holidays! Thank you Oksana.!
The first order was ok. Overall is good. Will buy again.
Love my Cuban cigars - great communication- great service - great quality
Hello Mr. Thomas M.
I hope you have a nice day.
I appreciate you taking the time to share your experience with us.
In response to your concern, we would like to address this matter further providing you with an accurate explanation.
We would appreciate it if you could provide us with your email and the corresponding Order number or you can contact us at: info@swisscubancigars.com or give us a call at +1 (850) 364-4421).
Sincerely,
Isnela Solis
Junior Supervisor
Purchased cigars were unavailable and payment process was difficult requiring multiple order numbers.
Hello Mr. Peter A
I hope you have a nice day.
We appreciate you taking the time to share your experience with us.
In response to your concern, we would like to address this matter further providing you with an accurate explanation.
We would appreciate it if you could provide us with your email and the corresponding Order number or you can contact us at: info@swisscubancigars.com or give us a call +1 (850) 364-4421).
Sincerely,
Isnela Solis
Junior Supervisor
I have been purchasing my cigars from Swiss Cuban for about 2 years now, and they are nothing short of the word professionalism. Even though they are thousands of miles away they are always available to return an email, or even pick up the phone. There is a large selection to choose from, they have great, authentic products and they always stand by their service to their patrons.
Highly recommend this company.
When it comes to buying my Cuban Cigars, Swiss Cuban Cigars is the place to buy from. Customer Service is second to none.
It's inevitable that something will go wrong at some point. It's how a company responds that separates truly great service. There was indeed a hiccup, not of their fault, but they immediately made it right.
Full satisfaction, quick service, immédiate reply; excellent quality of cigars; I strongly recommend, Gérard
Had an issue with the post office delivery but Swiss came through and got me my cigars.
Great job Swiss!
I make one big purchase of my cigars every year. I have never had bad experience with Swiss Cuban cigars. Okasana was in touch with me till they were on my door step. I will not shop any elsewhere. Thank you Okasana..
Amazing cigar! Smooth, even burn and flawless draw. Effortless enjoyable smoking experience. If anyone says it's a fake, it's the best I've ever smoked.
My last shipment was confiscated by customs and when aI let Swiss Cuban know this they immediately sent a new order.
Amazing service!
I have nothing but good things to say about this vendor. All of the cigars have had great construction and flavor.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Mr. Brod,
Thank you very much for your feedback.
I have noticed that your case is being reviewed by upper management in compliance with our terms and conditions.
We invite you to contact us for further details.
Dax Puero-Franco
Customer Support Team