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Swiss Cuban Cigars

Overview

Swiss Cuban Cigars has a rating of 4.3 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.

service
14
value
13
shipping
12
returns
8
quality
12
This company responds to reviews on average within 9 days

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3,722 reviews
How would you rate Swiss Cuban Cigars?
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Michigan
1 review
0 helpful votes
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Reputable and Dependable
April 3, 2025

Recently made another substantial purchase from Swiss Cuban Cigars. I experienced a significant delay in shipping with this one, which in my experience is unusual, so I reached out to them. They investigated, got back to me fairly quickly, and made a replacement shipment immediately, which I subsequently received in a timely manner. Everything arrived in pristine condition and I remain a satisfied customer.

Date of experience: March 24, 2025
California
1 review
0 helpful votes
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Extremely satisfied with this company
April 3, 2025

I can thank you enough this company for delivering the best quality Cuban cigars to my house. They always send me new updates about cigars and new deals that they're having in their website. Extremely professional professionals I love this company and I would recommend to all my friends and family.

Date of experience: March 24, 2025
Texas
1 review
0 helpful votes
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The Cigar was the best! However, my previous order was confiscated by US Customs and had to fill out paperwork to forfeit the merchandise. Swiss did send me another order at no charge. (Which was awesome!) With the current régime in the US. I will not jeopardize my rights as a US citizen. So regretfully I will not be ordering any cubans. Partagas Lusitanias (Sample 3)

Date of experience: April 14, 2025
GB
1 review
0 helpful votes
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Very satisfied
April 8, 2025

Very satisfied with the cigars, sadly UK import duties make it prohibitively expensive to order cigars any more. It is cheaper to fly to Europe and buy the cigars at the airport, stay a night or two and fly back. The duty was more than the cigars. Very sad.

Date of experience: March 29, 2025
Florida
1 review
0 helpful votes
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Extremely a great online store.
April 30, 2025

My experience with the company is amazing. I love the responsibility and affordability of great Cuban Cigars. Very responsible and all package are getting before of the schedule arriving time. Thank you.

Date of experience: April 20, 2025
Florida
1 review
0 helpful votes
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Cuban cigars lover
April 8, 2025

I had to figure out how to send the payment in the beginning, but once I did, it was smooth sailing after that, the product arrived in great condition and delivery was fairly quick

Date of experience: March 29, 2025
New Jersey
1 review
0 helpful votes
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Great smokes
April 11, 2025

You have the best cigars in the world and they look good and smell good and taste great and I cut one in half and smoke it after breakfast and dinner for dessert thank you keep up the good work

Date of experience: April 1, 2025
Florida
1 review
0 helpful votes
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Very professional.
April 30, 2025

Great cigars. Part of my order was lost in transit and they replaced it immediately. No charge. I keep coming back because they take care of me. Especially Lohanna.

Date of experience: April 20, 2025
Romania
1 review
0 helpful votes
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Excellent service
April 6, 2025

The staff at Swiss Cuban Cigars are very professional. They communicate effectively. They tracked my order at every stage, answered my questions, and achieved a favourable outcome. Thank you

Date of experience: March 4, 2025
Arizona
1 review
0 helpful votes
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Great service and cigars
April 4, 2025

I've always gotten great cigars from Swiss Cuban Cigars. Their customer service is top notch. Have never had a bad experience with them.

Date of experience: March 25, 2025
California
1 review
0 helpful votes
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Best cigar company
April 3, 2025

Been a customer with Swiss Cigars for years now, they got great products and their customer service is excellent! Thank you

Date of experience: March 24, 2025
Florida
1 review
0 helpful votes
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THE PLAN
April 10, 2025

Swiss Cuban Cigars alway maintains a plan going forward once ones order is processed. Expediting is spot on always.

Date of experience: March 31, 2025
Texas
1 review
0 helpful votes
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Excellent customer service
April 3, 2025

Timely response to questions and great care in tracking my order all the way to delivery. Addressed issues with my order before I had considered there could be an issue.

Date of experience: March 24, 2025
Florida
1 review
0 helpful votes
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Fantastic Customer Service!
March 7, 2025

I had a small issue with the original order. The Customer Service Rep Oksana was in contact with me several times with updates, and after arrival (in only a few weeks) she continued to follow up to be sure I was satisfied. We spoke about my concerns and she addressed immediately and had my order re-shipped. I got that in 15 days which was amazing and in time for my daughters wedding. Oksana is a rock star, and the Cuban Cigars I received in the re-shipment are perfect. I would recommend Swiss Cuban Cigars to everyone! Great prices, great quality, and fantastic service!

Date of experience: February 25, 2025
Michigan
1 review
0 helpful votes
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Wonderful experience!
April 30, 2025

Everything about Swiss Cuban Cigars is meets my expectations! I have ordered from them several times, and I will gladly order again!

Date of experience: April 20, 2025
GB
1 review
0 helpful votes
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The best possible company for cigars in my eyes.
February 25, 2025

I had a great team helping me get my cigars through customs. They assisted non stop and helped ease my mind and assure me all would be great. The bees knees as we would say in the UK. I will always be doing business with this company. Cheapest cigars around and the most helpful

Date of experience: February 15, 2025
Wisconsin
1 review
0 helpful votes
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Overall excellent service
April 6, 2025

Swiss Cubans consistently delivers the best selection and products at a great price with on time delivery

Date of experience: March 15, 2025
New York
1 review
0 helpful votes
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Long time customer
April 30, 2025

Easy and safe to complete purchases, Communication back and forth with quick response.
Looking forward to a continued relationship.

Date of experience: April 20, 2025
Canada
1 review
0 helpful votes
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Great service
March 30, 2025

Got the cigars within 2 weeks of my order. Very quick. Also half of what I would have to pay here.

Date of experience: March 20, 2025
South Africa
1 review
0 helpful votes
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Cigar
March 7, 2025

Delivered authentic cigars. The delivery took longer then anticipated but the products are fantastic

Date of experience: February 25, 2025