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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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July 23 to Sept 21 and still haven't received or talked too about a possible solution. I know it's difficult for them but still it's an issue on my end waiting! Hope to get my cab of 50 Paraguas Luses soon.
Have 3 of seven boxes not delivered since April.
One of which, according to Swiss CS I signed for it, but I was out of country on alleged day.
Any way, it's been almost six months. You would assume someone from company would communicate with follow ups.
All you do is ask for feedbacks.
This is my first time writing a review. Hope someone will actually read this and get back with me with updates
Dear Mr. Krbashyan,
Hope you're having a good day.
We want to offer our apologies for any inconvenience caused as we're very aware you're currently following up and awaiting on receiving your pending packages.
Please be advised that we have followed up on this situation and your account manager will be contacting you as soon as possible to provide further details and information on the resolution of your case.
We truly value your opinion as it helps us improve our services and your loyalty is very appreciated.
I invite you to reach out to us through our Customer Service channels at info@swisscubancigars.com with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Regards,
Delineth M.
Customer Service Team.
I have been waiting for my cigars for over two months. They have been seized by customs, and I am still waiting for the order to come to me.
Dear Mrs. Jess,
Thank you for reaching out to us.
We would like to apologize for any inconvenience caused, as we understand you are eagerly expecting your products.
We completely understand how frustrating it must be to experience delays and issues with your orders. Despite our best efforts, local customs can unfortunately create unexpected challenges in our delivery processes.
Kindly reach out to us as soon as possible with additional information related to your order so we can further assist you.
Please be assured that we truly value the time you’ve taken to share your experience, as it helps us improve our services.
Your loyalty is very important to us, and we sincerely appreciate it.
Remember, you can reach out to us through our Customer Service channels at info@swisscubancigars.com, as we offer a 100% satisfaction guarantee on all orders.
Kind regards,
Delineth M.
Customer Service Team
They are very responsive and always guarantee customer satisfaction
I am still waiting on my second reshipment of cigars and it looks like it's not coming and stuck at customs again.
Dear Mr. Ken R.
Thank you for contacting us and letting us know about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have reviewed this matter thoroughly.
We regret that you did not receive your order, but we would be more than happy to assist you and evaluate a possible reshipment of products if necessary.
Therefore, we would appreciate it if you contacted us by email as soon as possible so we can provide a timely solution.
We value and appreciate and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
FIRST: I ordered two boxes of Trinidad Coloniales. According to your web site, you had them in stock. A day or two later I was advised that you did not have them in stock and your company recommended that I buy other cigars. I DON'T WANT OTHER CIGARS. I had to have my order refunded which took about ten business days. Don't sell cigars you don't have. SECOND: Cuban cigars are contraband. In order to ship Cuban cigars to the USA, you have to have boxes made that identify the cigars as Swiss cigars or Italian cigars, etc. etc. Etc. You also have to take the bands off. Is all of that effort worth it? Of course it is, the USA is likely your largest market. Build the price of the non-descript boxes into the cigar price. We are still going to buy them.
Dear Mr. Scott,
Thank you for sharing your feedback.
Regarding your concern, we understand that at the time of dispatching your order, the purchased product had recently sold out in the designated warehouse to ship to your country. We truly apologize for this inconvenience as we know how much you wanted your originally selected cigars.
To ensure your satisfaction, we took immediate action by offering you a variety of replacement options of higher value than the original product, as compensation. Please rest assured that we continue to work diligently to replenish our warehouses regularly to better serve our valued customers.
We would like to kindly remind you that laws and regulations for the importation of this product are completely different in each country, and by placing an order, we can understand that each customer is fully aware of the conditions and regulations applied by its domestic customs system.
We're working on better ways to ship our products as discreetly as possible to ensure our customers have the best delivery experience possible.
Please know that your opinion is very important to us, as it helps us improve our services and ensure a better experience for all our customers.
We deeply appreciate your trust in us and for being our valued customer.
As we stand by our 100% satisfaction guarantee, we would be glad to assist you directly through our customer service channels, info@swisscubancigars.com to address any pending matters or concerns you may have.
Please don’t hesitate to reach out to us, and we will gladly assist you.
Sincerely,
Delineth M.
Customer Service Team
When 3 of my Partagas Serie P No 2 cigars arrived damaged, you gladly tried to replace them!
Unfortunately, the replacements were flagged by Customs in NYC!
But, to my pleasant surprise, you sent 3 more, which I finally received. That's GREAT Customer Service!
Much appreciated!
Thank you,
Jerry
I ordered cigars that never showed up. When I contacted your company twice I was told both times that I would get another box sent. I have never received anything. What a scam.
Hello Mr. Randall,
Thank you for reaching out to us today.
We regret knowing about any shipping issues you experienced, and we completely understand how frustrating this can be for you.
It is very important to us that our customers confirm successful delivery of their purchased goods.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter, we would highly appreciate that you reach out to our channels directly in order to provide further assistance towards your pending order.
It would therefore be very helpful if you could contact us as soon as possible so we can move forward with the matter.
Please know that your opinion is very important to us, as it helps us improve our services and ensure a better experience for all our customers.
We deeply appreciate your trust in us and for being our valued customer.
As we stand by our 100% satisfaction guarantee, we would be glad to assist you directly through our customer service channels, info@swisscubancigars.com to address any pending matters or concerns you may have.
Please don’t hesitate to reach out to us, and we will gladly assist you in receiving your order.
Sincerely,
Delineth M.
Customer Service Team
Great cigars. By shipping them from Hungary it is inside EU and free of taxes and duty. I will order again.
Half the order came through perfectly the second half didn't come through at all
Dear Mr. K,
Hope you're having a good day.
We truly empathize with the frustration caused by your local customs restrictions and understand how this situation has impacted your experience with us.
At times, local customs present situations where they impede us working through successful deliveries for our products, however, we always stand by our customers and offer additional options for these situations.
We would appreciate if you could reach out directly with us to provide further assistance regarding the rest of your order, we'll be more than happy to assist you.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at info@swisscubancigars.com with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Delineth M.
Customer Service Team
Oksana Moiseve has treated me very well with all my transactions. I simply email her my request and a ticket is created that makes the purchase simple. Thank you Oksana. John Peterson
Loyal customer.
Thanks for your excellent service as well as verifying our delivery. You met all of our expectations!
My shipment was confiscated by US customs. I was not given a refund and the government revoked my global entry privileges. Do not buy anything from these guys
Dear Mr. Feiwell,
Thank you for reaching out to us.
We apologize for any inconvenience caused by the local customs towards your order as we understand the importance of delivery towards your products.
We're very sorry to hear that you have lost your global entry privileges as we take the best measures in our hands to avoid any kind of inconvenience towards our customers, however, we would like to kindly remind you that there are some regulations in your country towards the importation of this type of products.
Regarding your request, please be advised that one of our Service agents provided a resolution for this case on Aug 15th, 2025 to the email address used in the original order.
I'd kindly suggest verifying your imbox/spam box on this date to review our response.
Thank you for being our customer, we want to let you know that we’re happy to answer any questions or provide any additional information you may require towards your orders as we value our customer's opinions since they make our services better.
I invite you to reach out to us through our CS channels at info@swisscubancigars.com with additional information as we offer a 100% satisfaction guarantee towards all our orders.
Delineth M.
Customer Service Team
It takes way too long to get product shipped. It is inconsistent and often delayed. I have had 2-3k tied up for 2 months or more waiting. Then customs interruption and now tariffs and unknowns. Not making the process simple or easy.
Hello Mr. Kakadelis
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
We regret that you have not received your last orders from 2025. Therefore, we have proceeded to reship the products to you using new reshipment orders.
However, due to recent regulatory changes, we are currently unable to reship your orders to the destination country. This pause is temporary, and we are actively working with courier companies to resume service as soon as possible.
As of August 29,2025, a presidential mandate has eliminated the long-standing tariff exemption for imports. All products entering your country, regardless of their value or origin, are subject to tariffs and taxes. However, we hope to resume shipping by mid-September 2025.
Once everything is ready, we will contact you with all the details. We appreciate your preference and thank you for being our customer. Your feedback is essential to improving our service.
If you have any questions or need further assistance, please feel free to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to your 100% satisfaction.
Thank you again for your patience and understanding. We hope to resolve this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
Easy shopping and quick delivery! The Montecristo number 4 was surprisingly easy to smoke. More easy to smoke than last time.
Love the cigars and your company although I have not received my last order
A July ordered still hasn't been delivered. The company shipped my order, and it was never delivered; there was no delivery attempt. The German postal service returned the cigars to Hungary where they shipped from. That process took 52 days. The company says shipping to Germany takes 15 to 45 days. I ordered a box of cigars from a competitor who really is Swiss, they're located in Switzerland. The cigars were delivered to Germany in 5 days. "Swiss German Cigars" from Hungary says they ship the most "efficient way." 52 days and no cigars is not efficient but dreadful customer service.
Dear Mr. Barebo,
Thank you very much for sharing your feedback with us.
Please accept our sincere apologies for any inconvenience this situation may have caused. We have followed up internally, and your account manager will be contacting you promptly to provide you with further details and discuss the options available to resolve your case so that you can fully enjoy your order.
We truly value your opinion, as it helps us continuously improve our services, and we deeply appreciate your loyalty.
Should you wish to share any additional information in the meantime, we warmly invite you to reach out to us through our Customer Service channels at info@swisscubancigars.com or by phone at +1 (850) 364-4421.
We stand behind a 100% satisfaction guarantee on all our orders.
Sincerely,
Natalie
Customer Service Team
Until recently I have had no issues ordering and receiving cigars. I placed an order in June and it is no September and I have still not received them. Twice a reorder has been placed and the shipment somehow lost.
Dear Mr. Neals
Thank you for contacting us and informing us about this matter. We sincerely apologize for any inconvenience this may have caused.
We are committed to ensuring your satisfaction and have thoroughly reviewed this matter.
I understand that you have not received your June 2025 order due to customs issues. Therefore, we have reshipped the products to you through new reshipment orders, but we have been unable to ship the packages yet or process new orders due to new regulatory changes regarding shipments to the U.S., as mandated by the President.
Therefore, we would appreciate it if you would stay in touch with us via email so we can keep you informed about your situation.
We value and thank you for being our customer, and your feedback is essential in helping us improve our service. If you have any questions or need further assistance with this matter, please feel free to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction.
Sincerely,
Isnela Solís
Junior Supervisor
I have been waiting on my cigars for months! I have nothing further to say.
Dear Mr. Donald M,
Thank you very much for sharing your feedback with us.
We regret knowing about any shipping issues you experienced, and we completely understand how frustrating this can be.
Please know that your opinion is very important to us, as it helps us improve our services and ensure a better experience for all our customers. We deeply appreciate your trust in us and for being our valued customer.
As we stand by our 100% satisfaction guarantee, we would be glad to assist you directly through our customer service channels, info@swisscubancigars.com, or by phone at +1 (850) 364 4421 to address any pending matters or concerns you may have.
Please don’t hesitate to reach out to us, and we will gladly assist you in receiving your order.
Sincerely,
Natalie
Customer Service team
I recently ordered some Cuban cigars and I couldn't be happier with the experience. The cigars were in excellent condition, perfectly preserved and of outstanding quality. The service was fast, professional, and very helpful in assisting me with my order. What impressed me the most was the delivery time — the package arrived much earlier than expected, in about two weeks, which was a fantastic surprise. Compliments to the team for such great products and excellent service. Highly recommended!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mark M
Thank you for contacting us and informing us about your case. We sincerely apologize for any inconvenience this may have caused.
Our company is committed to ensuring your satisfaction, and we have thoroughly reviewed this matter.
I am sorry that you did not receive any of your products, but in order to better assist you, we need you to contact us through our contact platforms to provide you with better service.
We value and appreciate you for being our customer, and your feedback is essential to helping us improve our service.
If you have any concerns or need further assistance with this matter, please do not hesitate to contact us by email at info@swisscubancigars.com or by phone at +1 (850) 364 4421.
Our customer service team will be happy to assist you. We remain committed to a 100% satisfaction guarantee.
Thank you again for your patience and understanding. We look forward to resolving this matter to your complete satisfaction. Sincerely,
Isnela Solis
Junior Supervisor