Overview
Swiss Cuban Cigars has a rating of 4.3 stars from 104 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Swiss Cuban Cigars most frequently mention and customer service. Swiss Cuban Cigars ranks 20th among Cigarettes sites.
Instant Feedback
Full satisfaction, quick service, immédiate reply; excellent quality of cigars; I strongly recommend, Gérard
Order placed by the end of October for 5 boxes and still 1 box to deliver, 2.5 months after...
My last shipment was confiscated by customs and when aI let Swiss Cuban know this they immediately sent a new order.
Amazing service!
Service is great and delivery is timely.
My administrator always follows up
Love my Cuban cigars - great communication- great service - great quality
Can't rate this company as I still haven't received my order.
Hello Mr. Thomas M.
I hope you have a nice day.
I appreciate you taking the time to share your experience with us.
In response to your concern, we would like to address this matter further providing you with an accurate explanation.
We would appreciate it if you could provide us with your email and the corresponding Order number or you can contact us at: info@swisscubancigars.com or give us a call at +1 (850) 364-4421).
Sincerely,
Isnela Solis
Junior Supervisor
The first order was ok. Overall is good. Will buy again.
Pour la troisième fois, j'ai pas reçu la boîte de cigares ciglo 6, il a fallu que je fasse une réclamation pour recevoir enfin mes cigares près de 2 mois après ma commande!
Bonjour Monsieur Philippe L,
Nous espérons que vous passez une excellente journée.
Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous.
Nous comprenons parfaitement votre inquiétude et nous excusons pour tous les désagréments causés.
Étant donné que la commande initiale n'a pas été livrée en raison de problèmes avec les douanes locales, nous avons procédé à un nouvel envoi du colis, et il a été livré avec succès.
Les procédures d'expédition et de douane peuvent parfois être imprévisibles, mais nous faisons de notre mieux pour garantir des livraisons fluides.
Notre politique a toujours la garantie d'aider dans tous les cas et de garantir la sécurité qui ne nous tendra bientôt pas d'inconvénients dans les entregas à votre pays.
Nous espérons avoir le plaisir de vous servir à nouveau.
Cordialement,
Natalie
L'équipe du service client
Finding difficult to find products at a good price, I look here first
Excellent experience compared with other vendors on the webs
Great smokes, great price and was delivered quick. Will be back
Excellent! The are on time and reasonably priced. I will return!
I have nothing but good things to say about this vendor. All of the cigars have had great construction and flavor.
Let me start off with. After reading all these positive reviews, I thought I'd take a chance and order some cigars. Wow what a big mistake! These can't be real cigar smokers. For all the guys who claim to be Cuban Cigars Smoker's does Swiss Cuban cigar on the left look anything like the real partagas d4 on the right. Before I go I've have been collecting Cuban Cigars for over twenty years. And for anyone interested I can some you real boxes. I'm not adding a order number why so I can get a bs reply.
Colis bloqués et jamais arrivés à mon domicile
Finalement au bout de trois à quatre mois j'ai fini par être remboursé
Donc beaucoup de mails pour finalement rien
ÉVITER
Cher Monsieur Petitpierre
J'espère que tu passes une bonne journée.
Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous.
Nous comprenons parfaitement votre inquiétude et nous excusons pour la gêne occasionnée.
Étant donné que la commande initiale n'a pas été livrée en raison de problèmes avec la poste, nous avons procédé à un nouvel envoi du colis, mais malheureusement la poste n'a toujours aucune information sur les colis.
C'est pour cette raison que nous avons essayé de vous contacter par email, afin d'évaluer une autre solution dans les plus brefs délais.
Si vous le souhaitez, vous pouvez également nous contacter par email (info@swisscubancigars.com), ou en nous appelant au +1 (850) 364-4421.
Sincèrement,
Isnela Solis
Superviseur junior
All I can say is that the cigars are counterfeit. They sure look real but if you look at the numbers carefully like in the photo attached, The numbers don't match on the sticker which is like having a dollar bill with the number is not matching. Fool me once shame on you, if you get fooled now then shame on you.
Dear Mr. Holmes,
We sincerely apologize if there were any shortcomings on our end.
Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
I placed an order and it initially stated that I had to pay through a bank transfer which my bank would not authorize so they then said they accept a Visa debit card payment which I went ahead and did and I got a confirmation email saying that it went through and later on that same day I got another email saying that the order had been canceled per my request and that I would not be charged. I did not request for the order to be canceled and I was charged! After that no cooperation through email and every time I have tried to call them it says that they are closed or not available. I had to call my bank to dispute the transaction. I just got off the phone with the fraud department at my bank. Do not buy from these scam artists and I'm now reading that the cigars are actually FAKE. I will never purchase from these people again and I don't recommend that anyone else does either.
Hi Mr. Mullaney,
We regret to know that we have not fulfilled your expectations been your very first purchase with us.
Unfortunately, we was facing a temporary technical issues with credit card payments platform but its been fixed already.
Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
We sincerely look forward to assisting you on a future occasion and providing you with the exceptional quality and service that characterizes our company
Dax Puero-Franco
Customer Service Team
Trés gros problèmes de livraison en France. Pourquoi livrer de la Hongrie? Essayez de livrer a partir de l'Espagne comme avant
Je ne vous commande plus de cigares car ils n'arrivent jamais a sortir de la douane francaise
Cher Monsieur Jean Claude,
Nous vous remercions d'avoir pris le temps de nous faire part de vos commentaires et de votre expérience.
Nous regrettons sincèrement les difficultés que vous avez rencontrées avec les livraisons en France. En raison des retards et des difficultés persistants avec La Poste et les autorités douanières, nous avons pris la décision difficile de suspendre toutes les expéditions vers la France jusqu'à nouvel ordre.
Nous comprenons à quel point ces problèmes peuvent être frustrants et nous tenons à vous assurer que nos politiques d'achat sont conçues pour soutenir nos clients chaque fois que des problèmes de livraison surviennent.
En ce qui concerne vos inquiétudes concernant les lieux d'expédition, nos colis sont expédiés depuis nos entrepôts en Suisse et en Hongrie. Veuillez noter que nous n'avons pas d'entrepôt en Espagne, uniquement des bureaux de direction.
Nous apprécions sincèrement vos commandes passées et votre confiance en nous. Si la situation change, nous serions ravis d'avoir l'occasion de vous servir à nouveau à l'avenir.
N'hésitez pas à nous contacter si vous avez d'autres préoccupations ou questions.
Sincèrement,
Natalie
Équipe du service client
Checked barcode on green seal with habanos authenticity and it came back a Montecristo #2. And when put side by side with a real P2 the color and length didn't match as well as the band placement. Dont get burnt like I did. Doesn't even come close to the taste of a true P2. The cigar on the right is a true P2 the one on your left is from Swiss Cuban Cigars
Dear Mr. Whitley,
To address your concern, I would like to start by clarifying that all the cigars that our company sells are 100% authentic, we have sold in Duty-Free markets in Europe for many years passing all the international regulations complying with the tobacco laws.
We regret to know that we have not fulfilled your expectations. Please be certain that we have taken your feedback seriously and we will work in our opportunity areas to deliver better service to our customers.
Dax Puero-Franco
Customer service team
Direct Line (305) 433-8548
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- Las Palmas, Gran Canaria, Spain
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello, Mr. Terny
I hope you have a nice day
We appreciate you taking the time to share your experience with us.
We fully understand your concern and apologize for all the previous inconveniences.
Since the original order was not delivered due to issues with the Post office, we proceeded to resend the packages once again, and it seems to have been delivered on (01/17/2025).
Likewise, we would like to go further on this case and provide you with more information about it. We appreciate it If you could contact us by email (info@swisscubancigars.com), or by calling us at +1 (850) 364-4421.
Sincerely,
Isnela Solis
Junior Supervisor