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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Timely response to questions and great care in tracking my order all the way to delivery. Addressed issues with my order before I had considered there could be an issue.
Recently made another substantial purchase from Swiss Cuban Cigars. I experienced a significant delay in shipping with this one, which in my experience is unusual, so I reached out to them. They investigated, got back to me fairly quickly, and made a replacement shipment immediately, which I subsequently received in a timely manner. Everything arrived in pristine condition and I remain a satisfied customer.
Thank you for a great experience all the way around!
I can thank you enough this company for delivering the best quality Cuban cigars to my house. They always send me new updates about cigars and new deals that they're having in their website. Extremely professional professionals I love this company and I would recommend to all my friends and family.
Been a customer with Swiss Cigars for years now, they got great products and their customer service is excellent! Thank you
Got the cigars within 2 weeks of my order. Very quick. Also half of what I would have to pay here.
Twice the package didn't make it through customs and so i never received the package i paid for. Once it was seized by Cyprus customs and the second one by Swiss customs
The staff at Swiss Cuban Cigars are very professional. They communicate effectively. They tracked my order at every stage, answered my questions, and achieved a favourable outcome. Thank you
I'm sorry to post this review; however, I am incredibly disappointed and can't recommend Swiss Cubans. I never received my order after spending hundreds of dollars.
Two of my Partagas Series D No 4 were damaged. The heads were crushed.
All of the other cigars that I have ordered has been exceptional. This in no way will effect me in ordering cigars in the future.
Dear Mr. Roher,
We hope you are having an excellent day.
First and foremost, thank you for taking the time to share your experience with us.
We are truly sorry to read that one of the products from your order arrived damaged. Please accept our sincerest apologies for any inconvenience this may have caused.
That said, we are sincerely grateful for your kind words and for acknowledging the quality of your previous orders. Your continued trust and loyalty are valuable to us.
To assist you further and provide the best possible solution, we kindly invite you to reach out to us directly via email at info@swisscubancigars.com. Our team will be more than happy to review your case and ensure it is resolved to your satisfaction.
We remain fully committed to providing the highest level of service and quality.
We look forward to hearing from you soon.
Sincerely,
Natalie
Customer Service team
I had a small issue with the original order. The Customer Service Rep Oksana was in contact with me several times with updates, and after arrival (in only a few weeks) she continued to follow up to be sure I was satisfied. We spoke about my concerns and she addressed immediately and had my order re-shipped. I got that in 15 days which was amazing and in time for my daughters wedding. Oksana is a rock star, and the Cuban Cigars I received in the re-shipment are perfect. I would recommend Swiss Cuban Cigars to everyone! Great prices, great quality, and fantastic service!
I've ordered twice from Swiss Cuban Cigars and very satisfied with the product and service. Great cigars at a fair price.
The quality of the cigars in the last 2 shipments have not been very good. The wrappers of the Cohiba Panatells are mostly torn and cracked. They don't seem to be true Cubans. I also received Hoyo De Monterrey which were also of very inferior quality: the burn was not consistent and the construction was very weak.
Hello Mr. Kamair,
First of all, we can assure you that all cigars that we sell are 100% authentic. We have been in the cigar industry for more than 20 years and so the trust from our customers is strong. All cigars we buy from Habano's official distributors.
All boxes come sealed with official Habanos security seals. Keep in mind that the cigars, throughout their production process, are handmade, especially the Cuban, so from the rolling of the leaves to the cutting of the labels and rings, it may not be 100% accurate every time. The quality of the product can be verified when you smoke it and check the unique characteristics of each cigar.
We also recommend placing cigars in a humidor upon receiving them, you can also contact us with more details so we can offer you the proper solution.
Dax Puero-Franco
Customer Service Team
Order placed in October still has not arrived. It was sent to Switzerland from Hungary (I think). There is nothing whatsoever Swiss about them
Hello Mr. William,
Shipping and customs procedures can be unpredictable at times, but we do our best to ensure smooth deliveries.
I just checked my records and made sure your case has been managed and resolved by our customer service department as our policies state.
We look forward to having the pleasure of assisting you soon.
Dax Puero-Franco
Customer service team
Thank you for ease of ordering, fast responses and high quality product.
As per usual, ordering my favorite cigars was easy and within about 2 weeks, I was happily enjoying my epicure cigars. Thanks again
I had a great team helping me get my cigars through customs. They assisted non stop and helped ease my mind and assure me all would be great. The bees knees as we would say in the UK. I will always be doing business with this company. Cheapest cigars around and the most helpful
Delivery problems get resolved quickly without any penalty.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Good day Mr. Husseini,
Thank you for contacting us.
We are deeply sorry that you have not received your compensation order #SW129725, which was sent to you as a compensation to your original order #SW127796.
It is utterly important for us that your products are received as scheduled, please be advised that I have forwarded this information to our Order Support Team which will be reaching out to you as soon as possible to provide further information on the status of your order and next steps to be taken for you to receive the products.
Once again, we apologize for this inconvenience and we would appreciate if you provided further details to our Order Team to ensure a successful delivery of the products.
If you have additional inquiries, do not hesitate to reach out to us at info@swisscubancigars.com
Sincerely,
Delineth M.
Customer Service Team