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We offer the largest selection of best Cuban cigars online. Fast worldwide shipping in original sealed box from Switzerland, easy and secure payments.
Swiss Cuban Cigars Reviews Summary
The company enjoys a solid reputation among many customers for its extensive selection of authentic Cuban cigars, competitive pricing, and responsive customer service. Positive sentiments highlight the professionalism and dedication of staff, with many customers appreciating personalized support throughout the purchasing process. However, recurring concerns about delivery delays and issues with refunds indicate areas needing improvement. Some customers have experienced challenges with order accuracy and responsiveness during shipping issues, suggesting that while the company excels in product quality and customer engagement, it must enhance its logistics and return processes to ensure overall satisfaction.
This summary is generated by AI, based on text from customer reviews
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Amazing speed to receive the shipment.The package was 100% intact. The contents were perfect.
Oksana is amazing and does an absolute great job!
Good pricing and quick shipping never had a bad experience
Pour la troisième fois, j'ai pas reçu la boîte de cigares ciglo 6, il a fallu que je fasse une réclamation pour recevoir enfin mes cigares près de 2 mois après ma commande!
Colis bloqués et jamais arrivés à mon domicile
Finalement au bout de trois à quatre mois j'ai fini par être remboursé
Donc beaucoup de mails pour finalement rien
ÉVITER
Cher Monsieur Petitpierre
J'espère que tu passes une bonne journée.
Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous.
Nous comprenons parfaitement votre inquiétude et nous excusons pour la gêne occasionnée.
Étant donné que la commande initiale n'a pas été livrée en raison de problèmes avec la poste, nous avons procédé à un nouvel envoi du colis, mais malheureusement la poste n'a toujours aucune information sur les colis.
C'est pour cette raison que nous avons essayé de vous contacter par email, afin d'évaluer une autre solution dans les plus brefs délais.
Si vous le souhaitez, vous pouvez également nous contacter par email (info@swisscubancigars.com), ou en nous appelant au +1 (850) 364-4421.
Sincèrement,
Isnela Solis
Superviseur junior
Very professional. Always kept me informed where my package was in the shipping process. Excellent customer service and the product was exactly as advertised.
Always a pleasure shopping with Swiss Cuban Cigars. Great selection of premium Cuban cigars, a great web site, awesome prices and fast shipment. And personalized service.
I couldn't be happier with my experience with Swiss Cuban Cigars. Wonderful website, extensive inventory and great prices. On top of that the service and communication are excellent. The staff are friendly and attentive and really want you to enjoy your purchase. Every order is shipped quickly and well packed and arrives in perfect smoking condition. Thanks to you all for such great service and great cigars.
Loving the variety of Cuban's on offer. Wish SCC would partner with other Cigar produced i.e. Arturo Fuente, LFD, Padron etc
Great company to work with. Quick responds to questions. Competitive pricing. Large selection.
MY LAST ORDER FOR MONTECRISTO 2 IS VERY SATIFYING. BUT AS I ALREADY WROTE IT TO YOU THE 25 CIGARS BOX ON HOYO DE MONTEREY SAN JUAN ARE ALL NOT WORTH WITHOUT AROMA AND FLAVOUR AND THE WRAPPER ALL EXPLODE. I HARDLY DECIDED NOT TO ORDER ANY MORE FROM SWISCUBAN CIGARS. AND I M STILL WAITING FOR A COMPRENSATION FROM YOU
Dear Mr. Touaa
I hope you have a nice day.
We appreciate you taking the time to share your experience with us.
We fully understand your concern and apologize for all the inconvenience.
We have already approved compensation for the inconvenience with the taste of the cigars. And we have sent you all the details in your email.
If you would like more information, you can contact us by email (info@swisscubancigars.com), or by calling us at +1 (850) 364-4421.
Sincerely,
Isnela Solis
Junior Supervisor
This company used to have great customer service. For the last month it's been horrible. I've spent over $20,000.00 here and they won't return a telephone call.
Staff proactively reached out to me within one day after placing my order - one of the products was out of stock and offered a multitude of substitutes or a refund. I chose one of their recommendations and was very happy with the openness and transparency of the process.
I was sent an order of various Cubans of which 3 Partagas were substituted for Club cigaros? It took a while but all was made right. Great service. Cubans rock.
Service has simply improved steadily. Excellent portfolio of choice Cubans, very competitive pricing, and most recently efficient shipping. Responsive customer service as well.
Easy to resolve shipping issues. Order arrived and no customs issues. Great smoke and great price.
No refund after three unsuccessful deliveries! I had to pester them to get answers and I had asked for a refund after a final shipment. All this has been going on for over a year and I haven't received any cigars and have lost 500 euros! Avoid them!
Dear Mr. Brouillard,
Thank you for taking the time to share your feedback with us.
We sincerely apologize for the challenges you faced in receiving the product you ordered after multiple attempts.
As your payment was made over a year ago, the transaction is no longer eligible for a refund due to payment processor limitations. To ensure you are compensated, we have credited the value of the undelivered product to your member account. You can redeem this credit at any time for future purchases.
Please note that we are unable to ship to France at this time. However, you are welcome to place a new order for delivery to another European country.
If there’s anything else we can do to assist you, please don’t hesitate to contact us at info@swisscubancigars.com or +1 (850) 364-4421.
We are always at your service.
Sincerely,
Natalie
Customer service team
Order placed by the end of October for 5 boxes and still 1 box to deliver, 2.5 months after...
Hello, Mr. Terny
I hope you have a nice day
We appreciate you taking the time to share your experience with us.
We fully understand your concern and apologize for all the previous inconveniences.
Since the original order was not delivered due to issues with the Post office, we proceeded to resend the packages once again, and it seems to have been delivered on (01/17/2025).
Likewise, we would like to go further on this case and provide you with more information about it. We appreciate it If you could contact us by email (info@swisscubancigars.com), or by calling us at +1 (850) 364-4421.
Sincerely,
Isnela Solis
Junior Supervisor
I rediscovered this company after many years. The fact that they are still in business leads to there longevity and legitimacy. Great prices, and truly excellent service. My customer representative Isnela has given excellent and accurate service. You will not be disappointed. SCC excellent company for cigar aficionados.
Service manager for my account is very conscientious in following through with each order. Also keeps me informed of product availability. Al in all aspects good experience.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bonjour Monsieur Philippe L,
Nous espérons que vous passez une excellente journée.
Nous vous remercions d'avoir pris le temps de partager votre expérience avec nous.
Nous comprenons parfaitement votre inquiétude et nous excusons pour tous les désagréments causés.
Étant donné que la commande initiale n'a pas été livrée en raison de problèmes avec les douanes locales, nous avons procédé à un nouvel envoi du colis, et il a été livré avec succès.
Les procédures d'expédition et de douane peuvent parfois être imprévisibles, mais nous faisons de notre mieux pour garantir des livraisons fluides.
Notre politique a toujours la garantie d'aider dans tous les cas et de garantir la sécurité qui ne nous tendra bientôt pas d'inconvénients dans les entregas à votre pays.
Nous espérons avoir le plaisir de vous servir à nouveau.
Cordialement,
Natalie
L'équipe du service client