SwissColony

Not the same company they were 25 years ago. My last order was to be sent to North Carolina but ended up in Michigan. Never received and they still charged. Tried and tried to get credit but never could. Customer service is the worst!

In Dec. 2023 I placed an order totaling <$125 and paid with my CC. 2 days later they had added a bogus charge to my CC which they credited upon my call to them. Now they say I owe them for the bogus charge which I refused and they have turned it over to a debt collection company which I will fight. DISHONEST CUSTOMER SERVICE & COMPANY.

If there was an option for zero stars, I would click it! This is hands down the worst company I have ever made the mistake of ordering from! I will NEVER use them again for any of my holiday needs. First their workforce has zero skills to make changes in their system. Second you are outsourced almost every time. Third, I was so fed up with trying to add in another address location to a promo item and I was informed it can't be done. Then I said I want to cancel my order and get a refund and was told the system is locked and that can't happen either. I knew I should have gone with Spoonful of Comfort or Harry & David! They never drop the ball. This company is sneaky. Now both items are going to my Sister and then she will have to ship to KS on the 2nd item for me. I DO NOT recommend using Swiss Colony. I'm a person who does a lot of delivery items and they are beyond unprofessional! STAY CLEAR!

I order 2 items going to two different addresses. After spending over $100.00 the person taking the order sent the free gifts I was supposed to receive to one of my clients. Customer service refused to send me my free gifts. I will never buy anything from this company again. Order number 5800-2264

Very happy with everything i ordered. Beef log is always fresh. Chocolate delicious. Everything came on time or early. Seafood dips are very good. My mom ordered for years and now that my mom is no longer with us, i order. And i am hoping that my niece and nephews will continue ordering when they are older with families.

Placed 4 orders in December to be delivered by Christmas. The items were shipped to family members totaling about $300. I have had an account with Swiss for about 5 years now with a credit line of $2200. I placed all four orders on the account. Now, my account shows 3 or the orders. I do not have a statement and cannot get one to download, nor has one been mailed or emailed to me. I have gotten a separate letter from Swiss on the 4th order asking me to pay in full directly. In addition to this the other parties that received the gifts have gotten letters from Swiss, requesting payments on their orders. According to Swiss my account is active with a 0 balance on a credit line of $2200. I have been unable to get them to correct the problem. How can they bill the parties in receipt of the gifts that I ordered? Unable to get billing and customer service to correct the mistake.

I ordered from Swiss Colony on the credit I have had for years. They would not process the orders and finally cancelled them. I am 83 years old and the only way I can send Christmas presents is through mail order. My daughter contacted the corporate office and I reordered for the fifth time. Finally they sent the orders. All the orders were late and followed by bill addressed to and in the name of each recipient. Now they will not allow me to pay the bills because they are investigating me for fraud. I can't sleep because of this mess. No one at Swiss Colony will take ownership for this mess.

Ordered items in November to be delivered December 13. Got an email on December 1st that my order was shipped. On December 9 that my order was delivered and left at the front door. Never got it. Took over a day to get in touch with them to tell them I didn't receive it only to be told Fed Ex says I did. Had to argue with them and talk to multiple people telling them they must have delivered it to the wrong address to get a credit. Second half of the order came 2 days later. After sitting for 10 days at the Fed Ex depot and spending over 12 hours on the truck waiting to be delivered the cheese was like mush. Called again and got a credit for that. Will never order from them again.

I thought I liked "The Swiss Colony" a lot,
But after trying to order, did not.

I entered all the addresses with care
In hopes that my gifts would really be there.

December 24th they said was the date
For all the deliveries -- no one must wait.

But alas, it is now January 5th.
Nothing is delivered; no records exist.

I know the best way to cope with this bomb --
Next time I'll order from Nuts dot Com!

Heide hepler

Someone opened an account and credit line without my approval. I suddenly get all this stuff sent to my house in my name with a note saying Gift from me. I called and they were no help. Wouldn't refund me and they don't care. They obviously didn't ask for any form of ID or picture. This sounds like an inside job at the company just trying to scam people. I will be filing with the FCC, BBB and look into a lawsuit. I will not have my credit report be damaged by a fraud company that's either not checking peoples identity and/or have criminal activity within the company to profit from.

This is one of the most unhealthy things I could eat. Read the label. Also it must have been left over from Christmas 2019. It was nearly impossible to cut, and the small chunks that resulted had a very unhealthy taste. Sriss Colony, you should get an A-plus for contributing to the obeseity epidemic.
Please do not send me another one. I do not want it! Thumbs down-down-down.

I did my order for Christmas delivery. They mailed it out on the 10th of December and today is the 26th of December and I have yet to receive my order.
When I called to find out what could be done, they just kept telling me that I would get it by 24 December.
They offer no recourse for their quarantine delivery.
I will never order from them again. Customer service is a joke and they were/are rude

I ordered 5 gift packages,,, on December 12,, I called some of the people to see if they liked the gift,,, 3 familys didn't receive anything,,, called the company they said my card was declined,,, this makes no sense,,, two went through three did not,,, same card,, same bank,,, now their out of everything I ordered on December 12,,, I'm so angry at this co. For ruining my Christmas,,, never again,, social media will be flooded with my disappointment in Swiss Colony. Your customer satisfaction is sadly lacking...

I live in Dallas Texas and have for over 4 years now... and magically they gave someone a credit card in my name. With a Waco po box. Then when I disputed it they said they where within their right and I still owe them and they still are putting negative points on my credit...
I mean really what was ur first red flag. Waco tx 2 hours from Dallas or was it the po box that caused a red flag? Nope not at all here ya go Johnny smoke up merry Christmas. So scammers there ya go easy as pie... to bad their products suck too from what I have read. Fkn momos

I ordered 27 Spring Favorites from the Spring Sale catalog on 4/9/2023, for my son's bday on 4/13/2023. Today is 4/18/2023, and it still has not arrived. FedEx Tracking showed that it sat in Wisconsin, then in Arizona for days. It's going to Arizona so why hasn't it been delivered?! Yesterday FedEx updated saying delivery by USPS by end of day 4/17/2023. Today another update saying delivery by end of day 4/18/2023. When I contacted Swiss Colony, Lacey was apologetic, but said that I should've requested expited shipping. Why should I request expedited shipping? One would think that normal shipping should be within 3-5 business days, not 10. She said their shipping is 7-10 days,and she could refund me the shipping and that's all she could do for me. They could use a few pointers from AMAZON! If you want to order something, be sure to order it at least 20 days in advance. Simply unexceptable shipping.

They assured me my order would be there for Christmas it was for my mother in assisted living center as you know we can't visit and to another elderly person. They lied and didn't send any type of notice. I will be sending every thing back and canceling my account what a terrible Christmas my mom is very dear to me and to have her think I forgot about her on Christmas day broke my heart. Rest assure I told both not to even open the boxes because im sending every thing back. They lied and im not ok with that wtf... stay away

We used to order frequently a number of years ago and were quite pleased with the products and service.
This year we received a gift box and what a difference time has made... unfortunately.
The cheese spreads appear to be little more than flavored Velvetta, the quantities are minuscule and the box requirement to refrigerate is laughable. I have little doubt that the contents could outlast the infamous McDonalds French fries without refrigeration.