SwissColonyReviews 204

Don't order from this company. They have ruined my orders for holidays where I placed my order way in advance only to get them cancelled or out of stock. They claim credit card issues which checking with my credit card companies is untrue. They don't send an email or post on the order under my account except with "order in process" which is untrue. Used to be a family tradition for years until now. Not worth it.

Placed 4 orders in December to be delivered by Christmas. The items were shipped to family members totaling about $300. I have had an account with Swiss for about 5 years now with a credit line of $2200. I placed all four orders on the account. Now, my account shows 3 or the orders. I do not have a statement and cannot get one to download, nor has one been mailed or emailed to me. I have gotten a separate letter from Swiss on the 4th order asking me to pay in full directly. In addition to this the other parties that received the gifts have gotten letters from Swiss, requesting payments on their orders. According to Swiss my account is active with a 0 balance on a credit line of $2200. I have been unable to get them to correct the problem. How can they bill the parties in receipt of the gifts that I ordered? Unable to get billing and customer service to correct the mistake.

I am trying to find out what the code on the bottom of my tin means *******. If this is from 2019 I don't want to eat it. Could you please let me know?

I received a can of mixed nuts for a Christmas gift... they are horrible tastes old and stale. I thought I would contact swiss colony and just let them know they were bad and thought a reputable company like this may care enough to exchange them for me. They didn't even care. I spoke to a Josh and he said I would have to return them to the person who gave them to me for a gift. I would never do that. Its no big deal really it was a gift... I guess I'm really tired of talking to people who don't care about anything. At least I did get a real person on the phone. I have always ordered from Swiss Colony in the past because of how good they are but after the I don't care conversation I will no longer order from them...

Third year in a row item is missing from the order. Nobody really cares. Also received 4 days after Christmas. Customer service told me to give it to charity and TAKE A RECEIT. Probably nobody from Wisconsin heard about covid and no food donation rule. I was a customer for 29 years, but not any more.

I was very upset with my order. I placed an order to get the items ASAP as they were a gift for Christmas. I received the items that I ordered prior to Christmas, but the other items that I ordered for my in-laws were initially set to deliver after Christmas. I contacted customer service department prior to my order being sent out and was told that both "sets" would then be delivered to my home address. Since one set was being delivered prior to Christmas, one would think that they both would be!
A week after I placed the order and the second "set", the ones that were supposed to be a gift for my in-laws, still had not left Wisconsin! So customer service said that I need to take the items to donate and get proof to refund me. Nice idea, however the only place to accept it is over a half hour away! So I need to take my time and gas to "fix" their mistake! This is frustrating and disappointing. As a first time customer, this has certainly changed my perception of their company.

Oh my god I got hooked on the chocolate truffles they were so delish only one problem I ordered twice just recently and we never got the free chocolate they offered

Swiss colony allowed someone to open an account in my name and has been using my identity since 2012.
When I call to inform that I am a victim of identity theft, then suddenly the blame shifts to me. The company is opening up fradulent accounts thru the use of inline and phone calls, without asking for no form of id, or pictures. I will be filing a lawsuit because I am sure I am not the only victim.

Placed order Dec 10 for 5 families and as if the 20th nobody had received. Called CS and the entire order had not been shipped because items were out of stock. Was promised expedited SH so people would get gifts for Christmas but one had still not been delivered after Christmas. Called again and was told the items were never ordered. Reordered to fix their screw up and now items may not even be there until after New Year's. People who received some or all of orders reporting back to me the petit fours are stale. Garbage company with garbage products.

I ordered a large box of petit fors for my mom for Christmas. When she opened it there were ants all over it. This was in a gift box, plastic wrapped then an outside cardboard box which was refrigerated for 2 weeks. These ants must've been there before they shipped it! On top of that it's not worth $27.00 for shipping. Never again.

I ordered on the 13, just got under the wire for delivery by Christmas Eve. I was approved for x amount of dollars. No one said I needed a down payment (because like everyone else my credit took a hit but all of my bills are payed on time) 100% on my credit report! I get a letter yesterday 12/23/2021 that they won't process my order but I make a down payment! If they had said that the night I placed my order I would have paid it at that time! No call nothing but a stupid letter 2 days before Christmas! I will never use them again!

They have no record of my order but they were able to cash my check. Now I'm fighting to get my money back for merchandise I never received.

Placed order, PRE APPROVED to insure delivery. NO letter was ever sent to deny order. In fact just paid off my last payment from last year. Waited two days for packages to arrive. NASTY CUSTOMER SERVICE, hung up on twice! No phone call, NOTHING! Two days before Christmas and this company don't give a F! Never again order from this cheesy lousy outfit again! Save your money, buy better quality gifts at your Dollar Tree, or 99only Store! It's been a rough year with family members passing from COVID, going through cancer, and thought this would be a great way to shop this year! Less stress? What a JOKE Swiss Colony, and the helpful Customer Service Team have been to me. One more Pre Approved letter, Catalog, or email, I'll file a lawsuit! You folks are a joke!

When I placed my order, I had to use the phone because Swiss Colony's website wasn't working. Apparently the representative did not add our names to the three gifts we sent. Thus, the recipients don't know and most likely believe we did not remember them at Christmas. After learning from one of the three recipients that our name was not on the gift they received, I checked with Swiss Colony on the others. The customer service rep said she could "no longer connect with the others." After being transferred to the supervisor, she said she would get a letter out in 7 to 10 business days informing the one individual of the missing greeting, but she couldn't read me or adjust the alleged letter. Don't waste your money ordering through this company because it's like giving an invisible gift. Very sad when you do everything you are supposed to do and the company you are trusting still fails you. Don't trust.

Many years ago, I placed an order for Christmas goodys for family and friends. Its been so long ago I can't remember what the problem was until I placed another order this year. I placed the order for $240 on Dec. 6,2021 and had charged it to my Visa card. 12 days later, on the 18th, I received a letter via snail mail from SC claiming the charge to my card was declined and were given no reason for the decline. I called my Credit card company and they had no record of the attempted charge. My Visa was in good standing. Oh! Now I remember! It was the same situation on my years ago order. The letter said they would continue with the order if I mailed a cashier's check for the full amount and of course that would have delayed the order and wouldn't arrive in time for Christmas unless I payed for overnight delivery, almost doubling the cost of the original order. I did not respond. I was able to order Amazon goodys on the 20th
With free delivery guaranteed before Christmas. Swiss Colony never again!

I've been a customer for as long as I can remember. The fruitcake was always top notch. I placed the order along with gifts for 3 other family members to arrive before Christmas. In the past, it was shipped out within 10 days. This time they sent a letter that arrived on Dec. 5 indicating that my credit card didn't go through. That is a mystery because they had the right number etc. I called them and gave them a different cc. Same story. They couldn't tell me why. I'm assuming they did not have my correct name. Thought I had it straightened out with the second call to customer service. Still no fruitcake! Called back again, and they gave me the same excuse. Could not tell me if the card would go through and they couldn't process my order. I'm so frustrated because now it is Dec. 20th and my order is still not shipped. To top it off the free item is now not available, and they will not substitute. I'm going to call again this evening and if it didn't ship today, I'm going to cancel. No more orders with them! I noticed that all the positive reviews were years ago. Swiss Colony has gone downhill. I understand they may not have enough help, especially during this time, but that doesn't excuse poor customer service.

What a waste. My wife placed an order with SC. Not a problem. Then out of nowhere they sent a duplicate order which we did not know about. When the duplicate order was arrived, we called SC to return the order. BUT this is where they get you; you cannot return a "food" order. We declined the order. SC just said keep the products and not to worry about it, all would be dropped. SC then opened up a SC account for the balance. We never consented to opening an account nor authorized it. After 3 weeks of talking to numerous staff at SC, we have decided to give up and pay for the second order, even though we did not want or authorize it. It is a small price to pay which is in mind criminal on SC's part, but not worth the time for small claims court nor the damage it could do to one's credit report. I put this information out there for people to read before placing an order with SC. Don't do it, their products may taste good, but the morals of the company tase like Sh! T. Never, never again will we order from SC. A sad sight for what used to be a great American company.

Made an order and was told it would be delivered on the 21st., They attempted to deliver it 2 days early without notifying us, and left a tag on the door because we were not home. We called FED EX to see if they could redeliver the package seems that part of the order needs refrigeration and was told we would have to wait until the 21st to have it redelivered. We told FED EX to just send the packages back. We called to let Swiss Colony know that we told FED EX to return the packages and the customer service tells us that we have to now pay the shipping from them and the return shipping! I WILL NEVER ORDER FROM THEM AGAIN! HORRIBLE PLACE!

Swiss Colony allows the customer to select the ship date of orders, but then ignores the selected date. If you attempt to time the shipment so that it arrives just before a special event, you will likely receive the order far in advance, forcing you to freeze items that would otherwise become stale. If you place the order just prior to your event, however, the shipment may arrive long after your event occurred. It's frustrating.

I'm finding that many dessert items are inedible due to being sickeningly sweet. The descriptions of the buttercreams and layers of chocolate in their products sound great but are typically awful. Both are unbearably sweet, and the chocolate is often inappropriately thick and hard, making the item heavy and difficult to eat.

Corresponding products in your local supermarket are superior yet cost significantly less. And they allow you to avoid the shipping issues.