Swimsuits For All

Like many before me, their site is deceiving. If you do order CHECK your PayPal, credit card whatever for troll "reward" charge you did NOT sign up for. Call immediately to cancel & request confirmation email of cancellation. Do NOT order they pay penny on return. Good luck.

Returned a suit. Requested credit to PayPal
Account. Received confirmation that a refund would be processed. Following day received an email message informing me that I would be issued a gift card instead. Called customer service and was directed to an employee that handles customer service for 10 other catalog companies. On hold for over half an hour trying to get my money back. Horrible experience and will never order from Swimsuits For All or any of the affiliated companies. You can see their names on the SFA website.

Save yourself the hassle and DO NOT purchase any swimsuits from this company. To start, sizing is incorrect and customer service is not accommodating at all to help you resolve the issue. I have tried to 'exchange' for different sizing and although with a 'return shipment number" saying it was delivered, they have conveniently lost it and kept my money. Also, I've have bathing suits literally FALL APART while putting the suit on for the first time. I've wasted a lot of money dealing with this company. Save yourself a huge headache and financial stress.

Item said shipped in 6/30 and today is 7/5 and UPS website states it has not even been picked up. I paid almost $40 for expedited shipping to have it time for my vacation. Customer service is trying to tell me that UPS website must be down because it's not updating. That's ironic since it's said it's shipped it's never moved once. But let's blame UPS website. Took 3 times calling just to talk to someone in US as well. First 2 people I talked to told me to contact UPS. Third person finally let me talk to a "specialist " in the US. So confused. I just want my swimsuits for vacation!

I ordered two bathing suites! I DID NOT receive an email or confirmation of my order why because the idiot who took order put in wrong letters in the email! I called them over ten(10) times told so many different things! No way for me to track them! Got them both way to small not true to size! I sent them back the same day they arrived here! I am afraid no will not get my refund so I will call my credit card company to fight a dispute! This Beauty Brand sucks! Don't buy from any of their companies! They suck! Especially women within! If I had read the reviews before I ordered I would not have! Please save your self the head ache and stay away from any Beauty Band products and affiliated companies!

I made an order for a few bikinis and want to return some as they are two big. I have emailed customer services a number of times and am not getting a response. Don't use this company their customer service is non existent. I have lost a lot of money

Takes weeks to receive order. Does not provide free shipping. Takes even longer to get acknowledgement of return and receive "refund".
I've been swimming in a suit from another vendor for 6 weeks now and ordered at the same time from here. Just received an email regarding my refund after I went back and forth via emails about 6 times.
Still need to wait for actual refund.
If you want to wait a month to get your merchandise and then go through a long, drawn out and costly hassle to return then this place is for you.

I've been a loyal customer for many years but after this last order and speaking to 3 different customer service representatives, l am definitely taking my business elsewhere. First off, why do companies not hire English speaking people. I had difficulty understanding all 3 customer service representatives. The quality of their merchandise has drastically gone downhill. And their shipping fees, return fees, and processing fees are substantially high. Even if l exchange items for a gift card, l am not getting reimbursed for the substantial delivery fee which l had to pay plus when l use the gift card to reorder more merchandise, l am going to incur another substantial delivery fee. If l just return the merchandise for credit to my original payment, not only do they deduct what delivery fee l paid, but they are also charging me an additional $10.99 processing fee which totals to almost $30. Don't let their substantial sales of 40%-50% off and 50% off an item entice you because in the end, you'll still be paying full price. Trust me.

This site is so SLOW to ship orders. Plus they charge a pretty high shipping fee when most sites ship for free. Don't plan on getting your new swimsuit in time for summer or your vacation... it might get to you by next summer.

I bought 2 pieces back in early May. Took forever to be shipped. I'm saying it took almost a month? Bottoms were fine but top ran small so I returned both pieces for an online credit. Still have no received anything. No notifications nothing. When I check return status it says returned outside return policy or something like that. So we're going into August and out 65$. Can't get through to customer service. So it takes forever to get your order but when you have to return they still take their time.

Placed an order almost 3 weeks ago and still processing. Company does not respond to emails and is unavailable by chat. Finally got a customer service rep on the phone (after at least a 30 minute wait), and all she could do is apologize and tell me it's still processing. $20 shipping and handling charge for what? And what company charges more shipping and handling the more you spend on products? Absolute BS, what a joke. Would never order from here again and will absolutely make sure nobody I know orders from here either.

I'm so disappointed to see influencers partner with this company.

I placed an order nearly 3 weeks ago and it's been processing the whole time. I reached out to customer service and they took days to respond. The items have finally "shipped" but are still not at the post office so who knows if and when I will receive them.

The only response that I've received is that shipping times are slow. I've received items from China that have had to travel through customs faster than my order from this company. Handmade Etsy items and made and shipped faster than these orders.

If the company is unable to fulfill requests in a reasonable amount of time, they need to suspend production or find new shipping partners. This is truly unacceptable and I'll be reaching out to influencers who partner with this company.

Customer service sucks. Over priced. Waited forever for my suit only to find out sizing is way off. 12.99 for shipping an took so long. The bottoms are horrible quality. An if I don't exchange I'm stuck eating the shipping. Never again. I Don't recommend this company

Missed return window by a few days because I was unaware that it was 60 days. No flexibility. Stuck with items I cannot use. They don't respond to emails. Chat was unhelpful and disconnects after about 30 seconds

I ordered 2 swim suits on 4/20/21 got an email the following day that my order was being processed and I would get a notification when it was shipped. I have sent emails asking when it will ship and no response. I leave on vacation in in a week and half. If you are not going to ship with in the time stayed on your website then update it! I spent over $100 on suits for vacation and highly doubtful I will receive them. Super disappointed, my sister-in-law had great luck with this company, me not so much!

I actually really liked the swimsuit. I bought it 2 months prior to my vacation. It was slightly too small and I thought i would be more comfortable one size up. Big mistake. I told the customer service rep that I needed this by a certain date as she said, "no problem!" So I used their return label; that she emailed me and sent it back. After 3 weeks, I called and I was informed that while they had the return in their possession but they still haven't processed it. She said she would put a note on the account to refund the money instead of the exchange because it won't make it here in time. Today I get an email that they are processing my new order. I called again and was told, "yeah they didn't stop it", "if you don't want it, you will have pay to return again". I will never order from a company with such a lack of customer service.