Swimhoney

Just got my swim suit. Material is not what mention in the description. Poor quality of fabric and suing. Sorry that I didnt read the reviews here before my ordering. When you trying to put a negative review on their site it changes to 5 star when submitting.
Terrible!

This is a fraudulent company from China. They sell crap very different from the pictures shown online and take your money. They have fraudulent return policies where they are not responsible for anything and ask you to pay the shipment to China. The worst part is that they offer a partial refund or that you give the item to charity. I am feeling totally helpless trying to report this to Pinterest, Now i'm worry they could have hacked my account and steal my money.

I received a defective swim suit from Swimhoney.com.
When I contacted the Swimhoney Customer Service with the request to send me a return label for a defective swim suit to receive a full refund (on 7/23/2018), they offered to keep my order for a partial refund of $12 (on 7/29/18).
They neither sent me a return label nor issued a $12 compensation refund so far, although I contacted them several times (the last time - on 1/27/2019).

P.S. They change 1-star reviews to 5-star ones on their website!

I immediately contacted customer service within 5 minutes of my express checkout to change the shipping address, I received no response ever. I contacted the facebook page and got a useless, "It's shipped, nothing I can do"

Overall its a terrible company with low quality merchandise and non-existent customer service. I'd rather spend my money somewhere I know will stand by their products and services.

Absolutely horrible. Although they claim on their site that they will refund or exchange purchases, they will not. I've been going back-and-forth with them via email for over a month trying to get the return address (the site clearly states you must email them for the address, not to send to the return address on package). Basically, they don't have the ability to take returns because the items ship right from the factory in China.
I ordered two suits, both of which were shockingly shoddy quality; seriously the most laughable I've ever seen. Each suit cost around $21. First they offered me $8 to keep the suits and "give them to a friend or donate them to charity". After my decline, they went up to $12, then $18, and finally, $19. So they definitely DO NOT do refunds or exchanges. This has been the most ridiculous dealing I've ever done with a business.

Ordered on 8/1 and never got it, contacted them via email and the guy says he had no idea where the shipment went. Nice. Finally arrived in my mailbox 9/1. Sizing is absolutely wrong from the size chart (ordered S and came super Large), but the material quality is unbelievably poor, lint everywhere and very strong chemical smell. Its like a couple pieces of lowest quality fabric and plastic slapped together to make this product, and the hook in the back doesnt even hook. The straps have zero elasticity. I was just amazed, amazed, amazed but how cheaply made the pieces are. Called credit card to dispute, and tossed them in the trash right away. Disguesting.

Ordered 3 suits off the site, they finally arrived weeks later and went straight to the thrift store bag, total junk, terrible quality and cheap material you could see right through. My extra large suit didn't come close to fitting my size 8 frame, give me a break. Save yourself the money and headache.

The product showed up in 9 days when I paid for express delivery. The quality is extremely poor and it doesn't look anywhere close to what you see in pictures. And try to return the item... good luck... they basically tell you get $15 and go to hell... no return is possible cause they are in China and returns will get lost and no refund will be provided in that case. NEVER EVER AGAIN...

I purchased several bathing suits from Swim Honey for a vacation. The pricing was affordable and nowhere did it indicate being shipped from China. 1 out of 5 bathing suits fit. The rest were made with really cheap material, see through and fit awful. I'm 5'2,130 pounds and in fairly good shape. I could not believe how unflattering these bathing suits were! I reached out to them over email 4 times over the past 2 months and they still have not processed my return. Just like the other reviews I was asked to receive a $10 credit and to donate the items to my friends or charity. I am not hopeful that this return will ever get processed and have been scammed out of $60! Do NOT order from this company!

This company has no ethics, no integrity, and no customer service. Their website promises that your satisfaction is guaranteed and a that you have a right to a full return, but then they refuse to allow you to return or refund your order. At first they asked me to take a $15 credit after I purchase $150 worth of suits. They simply stopped responding to me when I asked for the return information so that I could get my money back. I hope someone figures out how to prosecute these cheats. It makes me so mad that a company can operate a scam like this for so long.

Took my money, never gave my my suits then said they would refund when they could, been months now have to fight with my bank! Let's make sure no one else gets scammed by the creeps.

I bought two bathing suits both the same size, one was too small and the other was too big. I bought a cover as well and received the wrong item. When I informed the business they offered to give me back $10 for the inconvenience and I could keep the items. I told them no I just wanted to return it and they are supposed to take back incorrect items as well. After multiple emails a day they still refused to return the items because the it would more than likely get lost and I would never get my money back so I asked for a tracking number. They stopped responding, I reported them to the BBB and they didn't hear anything from the business so they just closed the case and gave them a bad rating... I'm out over $50 because their customer service sucks when they have a location in the US...

What a sham, scam and fraudulent company. They steal pics from original bathing suit sites and do a knock of fake print of the suit. Took several weeks to get it and Im embarrassed I got taken so bad. I should know better. Never again.

Garments are not suitable for Europe. Their sizing is far too short in the body even if you upsize. Try and get a return is like pulling teeth and although they ship from UK address they insist on return to China to try and combat refunds.

I purchased 2 bathing suits, after reading return policy, from Swimhoney, a site I found on Pinterest, I received them, and they were not at all what the models presented on the site. Cheap fabric, strange shape. I contacted customer service for return address and received the following message,
Hi dear,
As our policy states, our customers are responsible for the returning shipping fee if they want to return/ exchange the item because the item they choose did'n meet their expectation.So maybe you will need to know about shipment fee to Nanjing city Jiangsu province in China.

All items must be returned in their original condition, unworn, unwashed, odorless with all tags attached. Returns that are damaged, soiled or altered, will not be accepted and may be sent back to the customer.

Would it be a considerable solution if we refund $5 to your payment account as compensation while you keep the items and send them to your friends or Charity as a gift? Normally fully refund require too much time (about 1 month shipment + 1 month accounting issue). We usually offer credits or partial refund as compensation which is way faster an easy.

If any doub, please feel free to contact us.
Best regards
Sherlock
Customer Service Team

I am willing to pay shipping. But offering me 5.00 and saying to donate them?

Sent the wrong size, then didn't want to accept a return or issue a refund. Their refund policy is a sham! Do not buy from this company!

So glad I have been waiting 2 months for a swimsuit. No one will answer my emails, and I am still waiting. But they made sure to take my money though.

I was so happy when I received my swimsuit from Swimhoney! It arrived within the amount of time estimated and it was beautiful, fit perfect and made of great material! Would definitely recommend!

No way to return. No response to my return request. Sizing off the wall. I purchased a size large rashgard suit, which might fit an 8 year old. I did not read the reviews and I am paying the price. DO NOT SHOP HERE.

Same experience as previoys reciewer. Paid £18 for this swimsuit and it was not the correct shape and not like the photos. I asked for a refund and was told they do not accept refunds and would give me £5 as gesture of good will gesture. I replied asking if I could return the goods to the U. K. address on the package and I got a delivery failure message. I tried to email them again, and got the same message! This means that even if was to accept the £5 I have no way of contacting them to them this because their mailbox is not receiving mails!

What a total scam!

Trying to return is a nightmare. They won't let you return but offering to keep these items from $15, $20, to $30. I would keep them and just give to someone but how could I with such poor quality.
Hi dear, > Could it be a solution that we refund you $20 and you keep this item, it > is pretty good to send to your friends or relatives as a gift, because the > express fee not cheap, normally it will cost you around $15, and you still > need to wait for a long time to get your refund (Almost a month for we to > receive the item and another 5-15 days before you can receive the refund > the process is quite tedious and time-consuming). But if you accept that > we refund you $20, you will get the item and you will save the $15 for > express fee. If i were you, i will accept our suggestion. At last, have a > nice day! > If any doubt, please feel free to contact us. > Best regards > Sherlock > Customer Service Team

I ordered a one piece rash guard and got a 2 piece rash guard 4 weeks after I ordered. I didn't receive the rash guard in time for my surf lesson and it also wasn't the correct product. The material was super cheap too. I literally threw it in the garbage. Good thing the product didn't cost too much. Don't buy from this site! It's tough to tell that the items will come directly from some random warehouse in China. They should not be allowed to do business. Or they should be required to inform the customers that the products come from China via USPS so it would cost you more to send it back or reorder if the item is incorrect.

Stay away from this company. I tried to return two items and got the run around. I had to contact my credit card company to stop payment!