SWELL

Don't buy this place is a scam!
I bought 2 dresses and after waiting past the stated time frame for shipping, I reached out. They never responded to my messages. I opened a dispute with PayPal which caused them to reach out. They promised to refund me but needed the dispute canceled. I canceled the dispute, and then they REFUSED to refund me. Thankfully I can reopen the dispute with PayPal and am currently awaiting for my refund feom the duspute.

This is an extremely dishonest and unethical company. Don't walk away, run! They don't care if you are unhappy, they don't care if you want to cancel within 14 days. They keep your money even when they turn off all aspects of the app (at my request). I would advise everyone to avoid this company at every possible level.

Stole my money - Ordered a dress that never arrived, I have sent 20 emails over five months requesting a refund and they have either ignored the email or said 'just wait it will arrive' - obviously it never did. DO NOT BUY FROM SWELLSHE

After Reading The Abundance Of Bad Reviews For this Website, I Second Guessed myself when wanting to Purchase A Swimsuit Top that I really Wanted from here BC of the better price but then I thought about it for a couple Days and decided for the first time to Try it Anyway knowing that it would be my fault if something happened. I''m So glad I went with with my gut instinct and didn't let the reviews sway me BC everything Went GREAT! Shipping, Size, Price and most of all the FIT Was Perfect! Don't believe everything you read.

This site has everything- awesome, quality gear and the sickest threads for dudes and chicks! They've got new stuff on sale practically every day for anyone whose not trying to break the bank and regardless the regular threads they have aren't even that pricey either. Super sweet site for anyone looking for pretty much anything! Any surfers, beach bums, or anyone definitely should check it out!

I had fantastic customer service! Sam the surf specialist helped me out greatly on deciding on what surf board to get as a beginner but still be able to keep and hold on to when I get better and swell runs great promotions! Like with my cart i was able to put in a promotional code that gave me a portable shower to rinse off at my car after the beach I had nothing but a great experience with this website so I'd personally like to say thanks to both Sam and Swell!

NceCan't seem to usethis website at all. Don't have time to wait and figure it out. Very frustrating experience

I had an experience in the past where a return took months to be applied to my account... that was followed by an apology from customer service. Now, I return another package which was purchased on 7/6/2016 and still no credit yet... WTH takes so long to process folks? If you purchase something from this company and need to return it, be prepared to wait for your money to return to your account... poorest of service on this aspect from swell... will never purchase from them again. Calling credit card company Monday morning.

I've placed at least 10 orders from Swell in the past and have had nothing but good experiences doing so. Their prices on clothing is nearly unbeatable and they constantly have great sales going. I often times end up purchasing alot more clothing than I intended to buy when I started shopping because of ridiculous sale prices. I did have to return 2 items back in January and the return process was a little slow but I did get my refund about 2 weeks after I shipped the items back.

Ordered Pants
Received Wrong Pants
Returned Pants 6/21 -Wednesday
Learned that the card used with Swell had been hacked- 10+ fraudulent charges
Return processed by USPS Friday 6/30 - 7 business days after drop off?.
Return arrives at Swell Warehouse Friday 7/7
22 Business Days Later
Present, Thursday 7/13 --------- no response from Swell

I ordered a couple items for Christmas gifts 2 day delivery. I never received them. When I got hold of the company after Christmas I was told my order was cancelled. Apparently they don't update their inventory online real time so you wont know if your order is really filled until its too late. Do yourself a favor and order elsewhere.

I was turned on by a friend to the incredible variety of surf stuff at Swell.com. With my first order I've been jazzed, stoked and very very satisfied. In particular, Jessica in their Customer Service division has made my experience at Swell wrinkle-free. She even resolved a gift with purchase that I had missed. I ordered some stuff for my son and told him to call Jessica if in the unlikely event he had any problems. This is a good spot.

So- there were some good sale prices. But the site kept freezing. So I had to keep leaving and re-entering the site. This took forever. Perhaps because of this, after placing the order, I received an email that my two favorite items were no longer available. So I decided to chat. Thinking there may be something similar. The lady I got stuck with was incredibly rude. Completely unwilling to work with me. Also, completely unwilling to work with me regarding a price matching request. I was told she was the only one there, so I had no other options. Then she did something that NEVER has been done before. She rudely left the chat prior to its completion. I couldn't be more disappointed. As another Site Jabber member also had difficulties actually getting sale items. In that case, Swell offered 30% of future purchases. In this case, they cancelled TWO items, and refused to even apologize. I'm wondering if their customer service continues to get worse and worse.

I ordered a surf board as a birthday gift for our son who lives in a different state. I ordered it hoping to have it arrive just before his bd. Nothing. I had gotten a confirmation email that stated I would receive another when it was shipped. I waited 2 full weeks and called Swell. My order had been thrown out as a fraudulent order! The explanation was something about a different IP address. Like most people I frequently order things on my credit card and have them shipped to other people across the country. I was told I did not get a follow up email to say the order had been thrown out b/c those emails were auto-generated. What? I pressed for a better explanation and none was forthcoming. I was told I would have to go back on line, reorder the surf board and then call or email with the NEW order # so it would not once again be thrown out as fraudulent! They would not take the info and handle it for me on the phone b/c it was a recorded line. The surf board was almost $50 more the 2nd time I ordered it and they did "refund" me the difference. I hope. The 1st person I spoke with apologized. The 2nd person was as lackadaisical as I've heard. I am still baffled how a company that handles world wide orders can't handle a different billing and shipping address! They had the form for that when paying but obviously you won't get past receiving a confirmation email saying your order is soon to be shipped. If you want repeat business give the customer a call or at the very least an email if your computer decides the order is fraudulent! Maybe I should've rated them 1 star but I guess it could've been worse. Not sure how as far as customer service however. And we haven't completed the process yet. We shall see if the 'refund' is made and the board actually arrives this time.

DO NOT order from this website! I ordered a pair of boots over 2 weeks ago and they have STILL not arrived. I was never emailed a tracking number so I have had to call Swell multiple times to track my package. Each time, they have told me "it is still in transit" and given me a different delivery day. I can't believe I paid $5 for shipping to take 2 WEEKS. This company is absolutely ridiculous and I do NOT recommend them at all. I wish I could give negative stars.

I keep giving this site a chance because they have a variety of bathing suits but every single time there's a mishap. First, I ordered 2 separate bathing suits a day apart. I didn't like either of them. So I returned them in 1 package with both packing slips like I do every other company. I only received a refund 2 weeks later for 1 item. Also, when you order something you get a free shipping code on your packing slip for the next purchase - doesn't work. Then I ordered another bathing suit and it took an extra 4 days to arrive because it was sent to Utah instead of Arizona for God knows what. I'm officially done with this place. They seem to be very unorganized and a lot of mistakes happen.
****Updated Review******
After I submitted a customer service request they did respond in a timely manner and they did refund the 2nd item in the package without fuss or pretending to make an exception. I appreciate that kind of service and will give Swell another chance.

Living near Charlotte NC limits my availability of excellent Surfwear. Quality surf shops are 4 or more hours away. Swell has filled that spot for me. I love their selection of high quality gear and they have shipped all my orders within days of them being placed. Many times the items come all the way across the US in 2 days as well. I had one item in an order that was of the wrong color but it was taken care of in a timely matter and I never even had to email or call customer service. I just filled out their return forms online and waited patiently. Everything worked out well. I ALWAYS look forward to their emails as they seem to always include a discount code and gives me a new look at items I might not ever browse. They've got my business!

I ordered 4 swim items. 3 of the 4 we completely wrong. When called customer service they said the pictures on the website were wrong. They cant get their website straight or their orders. Dont order from them!

UPDATE: Swell now has indicated I can expect to receive my original package in 2 days. Interesting how the impossible has suddenly become possible. We will see.

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My apartment number was left off of my recent order. I went to go track my package online, and FedEx indicated: "Incorrect address, unable to deliver - Returning package to shipper - Please contact shipper/merchant for details." I contacted Swell immediately, and they said there was NOTHING THEY COULD DO, but wait until the items were returned to their warehouse (a full week) and then send it back to me 2-day.

My Post Office understandably will only deal with the shipper, so I suggested they contact them, providing the PO phone number, since Swell is the shipper and the package is literally sitting right down the road from me. They said they could not do this (?).

So, I suggested they reissue the order and ship it to me 2-day, since it was ALREADY PAID FOR, but they said they would not do this until the items were back in their warehouse or I could pay for a SECOND full order and they would refund me when the items were received back.

From a customer standpoint, this is really frustrating to me. First of all, Swell should have been the one to catch the problem and notify me that the apartment number was missing and advise me of any delay. Secondly, they can clearly see the package never made it here, so why not reissue a new order with the verifiable assumption that the original package is on its way back. They should have that tracking information.

From a company perspective, I can respect their desire to have the original items back in-house before issuing new ones, but this is not a customer-friendly way to do business. I've already paid for the items, they can track the return package, and I've spend hundreds of dollars with them, so they can see that I'm a loyal paying customer. I'm shocked that they would not do this for me under the circumstances over which I have no control.

So, considering their unwillingness to help me and the delay it will take to get my new items (1 additional week+), I have cancelled my order and requested a full refund. I requested a notification of cancellation, but they refused to send me one until they received the items back into their warehouse. Again, why not send your loyal paying customer (in fact a customer whose credit card has already been charged for an order not received) a simple notification that what we discussed is confirmed? Really shocking customer service.

Swell has amazing customer service. Their only issue is the shipper they use to Canada - DHL.
DHL charges broker fees at the border and big return fees. Hoping Swell will add more shipping options so Canadians can avoid DHL's fees.
PS - Philip Romero at Swell is amazing! Give that man a raise Swell.com!

"Worst customer service and worst company EVER. I ordered a pair of shoes, they were the wrong size. When I tried to return them, they wouldn't accept them because of a "damaged shoe box"! What a pathetic excuse to keep my money. So now I not only paid for the shoe, the shipping, the return shipping, but the shipping back to me since they would otherwise discard it, hence taking both my shoes and my money! Customer service was unhelpful, basically kept saying it was my fault! Never shopping there again! "

We've shopped at swell.com for quite sometime and really like the selection of products. On this order swell gave us free upgraded shipping and just wanted to say "thank you!".

My account and email receipt showed/rejected no delivery status information, whatsoever, since the time of purchase. I even emailed issue to customer service and never received a return response. After nervously awaiting for this family member Xmas gift to show up, it eventually came in the mail a week and a half later... what a negative experience that was!