I live for their extra 50% off sale clearances! I see that others have issues with shipping and customer service. I have NEVER had a bad experience with the customer service chat. I am also lucky enough to work very close to their warehouse and I pick items up by driving over. When I have had items ship, I've had no issue. I love their clothing. Their "Swell" brand items do leave something to be desired in terms of quality - but, I am okay with that because the stuff is very on-trend and I'm comfortable with wearing them out and about on vacation and potentially purging them from my closet after a year or so. I also enjoy the variety of items and brands - everything from chill to luxe and in between.