Sweetwater

I ordered several things from Sweetwater, as I am building a custom guitar. They had everything I needed, and were able to answer all my question.
Witch there were many. Much appreciated.
Thanks Sweetwater..

I've purchased basses on two different occasions from Sweetwater. Both times the service was exemplary and the prices were competitive. The instruments arrived in great shape and as described. Will purchase from them again.

I have been shopping consistently at Sweetwater for a number of years. Their prices are competitive and they have an outstanding inventory of equipment. But it is their focus on their customer relationship with me that keep me coming back. My sales consultant is Aric. Not only is he knowledgeable but we have built a friendship which keeps me coming back for additional purchases. He is an amazing human being.

Sweetwater is a breath of fresh air.
In this world of communication that only involves Thumbs and Zero Eye-Contact, Sweetwater sets a standard for initial sales, and follow-up to ensure that all parties involved have had a satisfactory experience.
They have made every effort to answer any questions I had with respect and effort. Something that can never be translated through emails alone.
One on One Communication is the only way to go, and Sweetwater is my First Choice.

Competitive pricing but customer service that blows everyone away and it is not even close! They also get things out quick. I live just one state away and usually receive things the following day. You can't beat that.

They also care about their customer. I thought I had already ordered a Christmas gift for my stepson and had not, so four days before Christmas, on a Thursday, they overnighted the item I needed and helped me out big time. Saved Christmas! They also called to check in when my package got delivered to the wrong address and I was panicing trying to figure out where it was. They go above and beyond!

After dealing with shady music stores, Sweetwater is a refreshing change of pace. Chuck Surack has a mission: satisfy his customers. He and crew go the extra mile providing free tech help, double warranty and 100% satisfaction guaranteed.

From beginning to end, this is one of the best purchasing experiences I've ever had (comparable only to other Sweetwater purchases). I purchased my son's first guitar. He doesn't know anything about guitars, neither do I. James Shilliday, my Sales Engineer, did a wonderful job of asking questions, listening, and providing options based on that information. I felt no pressure to buy anything, he simply provided support and expertise. Excellent customer service!

There are many very good on-line music suppliers, but Sweetwater, IMO, is second to none. Best customer service, superb assistance from knowledgeable staff, and great prices. I've purchased several guitars from Sweetwater, because of their exceptional set-up crew and unrivaled 55-point inspection procedure. Plus, if for any reason you're not satisfied, they have an excellent return policy. Bottom line: in every respect, a great place to shop and buy!

Purchased a new snark clip-on guitar tuner. Not only was the price better than most but it arrived very quickly. Within an hour of the item arriving, my sales rep called me to make sure that I received the product and it was in good working order. Making sure that I was satisfied with my purchase, he also asked me if there was anything else that he could do for me at this time. What more could you possibly ask for from a company! Thank you very much and keep up the incredible work!

I do most of my shopping at the internets largest retailer, but when it comes to anything Music-based, theres only one choice: Sweetwater. Selection is excellent. Prices are comparable to that big internet retailer (and you often get a better deal here!). But its the service that stands out. Every single order gets you a phone call from your sales engineer - Wills been calling me for years and is always profession, friendly, and helpful. The shipping is FAST with lot s if options. Theres also a follow up call to make sure you received your items and dont have any questions. I cant recommend Sweetwater highly enough!

Customer of many years, "very nice" when you make a purchase and usually fill orders quickly but if anything goes wrong your thrown into the back lane, no response to phones calls, emails, lame excuses by management, voicemails. These guys are the most expensive shop online and praise exceptional customer service, full of $#*!! Earn your money fellas by standing behind your mottos. Not buying here again, and I've spent thousands and was about to spend more... no more. Much cheaper better prices and service elsewhere for sure.

I'm a relative newbie to the world of pro audio. But whenever I have questions on my new recording equipment, I always call Sweetwater associates for help and they're so knowledgeable! Truth be told, many times I prefer to call them instead of x company's support (which can be harder to reach or incompetent). One time when my microphone was distorting, their associates sent me a replacement item, no questions asked. That's what you call great customer service. I've bought things from other companies and you'd be surprised how rare it is to find good service in pro audio.